London is now in Step 3 of the Provincial Roadmap to Reopen. In alignment with Step 3, the City of London has expanded additional in-person City services in accordance with the new regulations.
In alignment with Step One of the Roadmap to Reopen announced by the Province earlier this week, the City of London is preparing to reopen a number of City facilities for in-person services and programs.
Beginning Monday, June 14, the first three floors of City Hall will reopen for in-person services. As well, the service counters at Citi Plaza will open and the satellite offices for Ontario Works will also reopen to the public.
All Middlesex-London Health Unit health guidelines and Provincial regulations, including greater restrictions and capacity limits, will be followed at all times.
Changes to City of London services include the following:
City Clerk’s Office:
Public Participation Meetings before Standing Committees:
During Step One of the Roadmap to Reopen, public participation meetings will continue to be offered virtually. Anyone wishing to speak at a Public Participation Meeting can do so virtually, using Zoom online or by phone. Pre-registration is required.
Pre-registration is only required for those wishing to speak at a Public Participation meeting. Standing Committee meetings can be viewed on the City of London’s website or YouTube.
Life Stabilization (Ontario Works):
Beginning Monday, June 14, residents can access drop-in Ontario Works services Monday to Friday between 8:30 a.m. - 4:30 p.m., including cheque pick-up at Citi Plaza, cheque encashment stamps and emergency services and drop-in supports at the following locations:
Wherever possible, clients are encouraged to email a copy of their documents to their caseworker or drop them off at one of the drop box locations. For those with no fixed address, monthly cheque pick-up at Citi Plaza will take place the last two business days of the month between 9 a.m. – 12 p.m. and 1 p.m. – 4 p.m., and those who have recently applied will be informed of when cheques are available for pick up. Individuals are encouraged to sign up for direct deposit whenever possible.
Work is underway to reopen outdoor pools for limited programs at Westminster, Gibbons and Stronach pools. More information when pools will reopen and programs will be offered will be available at london.ca/aquatics.
Tourism London Welcome Centres will reopen to the public beginning Monday, June 14.
The City’s Cat Adoption Centre (Catty Shack) will open for cat adoptions beginning Monday, June 14.
Beginning June 14, City of London Parking Office, 824 Dundas Street, will open front counter for in-person services. Appointments are encouraged, to make an appointment, please call 519-661-4537.
Beginning June 14, the Business Hub on the first floor of City Hall will be open for building, planning and economic services and supports.
Broader impacts of the Step One category includes a limit of up to 10 people for outdoor social gatherings and organized public events, outdoor dining with up to 4 people per table, with exceptions for larger households, and modified measures for local businesses including restaurants and retail stores among others.
While London moves into this new step of the Provincial reopening framework, the City reminds residents of the importance of following health precautions to reduce the spread of COVID-19 in the community. Please continue to wear a mask or face covering in indoor public spaces and outdoor public spaces when social distancing is not possible.
City of London Municipal By-Law Enforcement Officers will continue to work with partners to ensure education and compliance with these regulations.
For further information and a list of current City of London services that have been impacted by COVID-19, please continue to visit www.london.ca/covid-19. This site will be updated as services are changed.