Child Care Fee Subsidy Program

Fee subsidy supports eligible families with the cost of child care expenses by paying a portion of the total cost, as funding permits.

You may be eligible for Child Care Fee Subsidy if you:

Have one or more children aged 0-12 years of age,
Live in the city of London,
Meet the financial eligibility requirements

and:

Are currently employed, OR
Are attending an education institution, training program or course, OR
Your child has special needs, OR
you are ill, experiencing stress, or have a family circumstance, OR
Have a doctor or another professional recommending licensed child care.

Begin your application: Children's Services Portal

By creating an account on the Children's Services Portal you will be able to:

apply for the Child Care Fee Subsidy program,
safely and securely upload your personal documents,
communicate with your Community Support Associate (CSA), and
make changes to your account including contact and address information.

Please note: at least one document needs to be submitted to begin your application. Applications submitted without any documents will not be processed.

Step-by step instructions to create your child care account:

Visit the Children's Services Portal.

Select "Sign In" in the top right corner of screen.

screen shot of sign in for Children's Services Portal

Select the "Create An Account" command.

Complete the required information (first & last name, date of birth, email and password) and select the "create account" button.

Shortly after, you will receive a confirmation email from Children's Services Portal account. Sign into your email, find the message from Children's Services Portal account and click the link within the email to confirm your account.

After confirming your account, you will automatically be redirected to the sign in page of Children's Services Portal account.

Updating address & phone number

The Children's Services Portal account allows you to quick and conveniently update your address and phone number.

You can update your information in your Children's Services Portal account by following the steps below:

Sign into Children's Services Portal account via - https://occmsbilling.london.ca/childrensservices/en-ca/services

Select the person icon and and then select the "profile" from the drop-down menu.

Select the "update address" or "update phone" to make the required changes.

screen shot of address and phone contact info update

Complete the required changes and select the "submit" button.

You will receive a confirmation message when your address/phone number change is successful.

Uploading documents

The Children's Services Portal account provides a convenient, safe, and secure way to send messages and upload documents to your Community Support Associate. These documents are required to determine eligibility for Child Care Fee Subsidy.

Before you upload any documents:

Ensure documents are clear and legible - no blurred photos - and all required information and pages are included.
Make sure the file or files you want to upload do not exceed 4MB.
Allowed file types - PDF(.pdf), JPG (.jft jfif, .jif, .jpe, .jpeg, .jpg)

You can upload to your Children's Services Portal account by following the below steps:

Visit Children's Services Portal account - https://occmsbilling.london.ca/childrensservices/en-ca/services

Select the "Sign In" in the top right corner of the screen.

Select "Messages"

Select the "New Message" button

Complete the "title" and "body" sections.

Select "Add Message" button

From this screen you have the option to upload a document by selecting the "select files" button.

Choose the file you would like to upload and select the "open" button.

You will now receive a message to show your file was successfully uploaded.

Frequently Asked Questions

How do I communicate with my Community Support Associate when I have a question about my subsidy?

Utilize the Children's Services Portal to ask your question.
Call your Community Support Associate at their extension or via the general phone line at 519-661-4834.
Visit the office at Citi Plaza to speak directly with a Community Support Associate.
Please note that sensitive information can not be sent via email.

What do I do if I can't remember my password?

Click on the "Forget Password" link in the 'sign in' window of the Children's Services Portal.

Enter the email associated with your account and follow the instructions in the email to reset your password.

I'm trying to upload a document but it won't accept it. What should I do?

Ensure your document meets the Children's Services Portal requirements.
Check the file type. Only .jfi, .jfif, .jif, .jpe, .jpeg, .jpg, .pdf are accepted.
Ensure the file size is within the limit. Maximum file size allowed is 4MB.

Can I inquire about my subsidy through email if I don't want to use the Children's Services Portal?

We are unable to send sensitive information through email, however; you are able to:

Use your Community Support Associate at their extension or call 519-661-4834 to connect with the team.
Visit the office at Citi Plaza to speak with a CSA in person.
Receive information via mail.

Supporting documents for your fee subsidy application

Supporting documents for your fee subsidy application can be uploaded through the secure portal, faxed, mailed or dropped off at the Child Care Fee Subsidy Office.

Therapeutic Referral Forms for child care must be completed and signed by your doctor or other professional.

Forms

Appealing a Child Care Fee Subsidy Decision

Appealing a Child Care Fee Subsidy Decision

The Child Care Fee Subsidy Program is committed to determining subsidy eligibility in a fair and equitable manner, in accordance with Ministry of Education guidelines, legislation and the policies set by the City of London. If you disagree with the decision regarding your fee subsidy eligibility or the amount you have been awarded, you have the right to appeal.

How to Submit an Appeal

You must submit your appeal in writing within 30 days of receiving your eligibility decision. Your appeal should include any new or relevant information regarding your situation. Please be sure to include your full name and contact information (phone number) in your appeal.

You can submit an appeal in the following ways:

By Mail or In Person: Address your letter to:

Manager, Child Care Fee Subsidy
355 Wellington St, Suite 248
P.O. Box 5045
London, ON N6A 3N7

Through the Children’s Services Portal: Submit your appeal using the subject line: APPEAL.

Review Process

All appeals will be reviewed within 5 business days of receiving your request. You will be notified of the outcome once the review is complete.

Last modified:Wednesday, October 15, 2025

Important Reminder: The City of London 2026 final tax bill June installment is due this month.

Child Care Fee Subsidy Program

Step-by step instructions to create your child care account:

Forms

Child Care Fee Subsidy Office