Community housing, also known as Rent-Geared-to-Income (RGI) housing
Community housing, also known as Rent-Geared-to-Income (RGI) housing or social housing, provides subsidized, low-cost housing for households with low-to-moderate incomes. Rent is based on your household income, rather than the market rental rate.
The Housing Access Centre, part of Housing Stability Services at the City of London, connects eligible households with community housing in London and Middlesex County.
There is a high demand for community housing in London and Middlesex County. Most applicants wait several years for housing, and some households may wait longer than 10 years. City staff cannot predict how long you will wait and cannot provide a more specific wait time if you call about your application.
On this webpage, you can find information to apply for community housing, eligibility details, documents required to apply, videos explaining the application process, and answers to common questions. If you require an application form, let us know and we’ll mail it to you.
apply to Rent-Geared-to-Income Housing
Have questions about applying for community housing? Visit our Frequently Asked Questions page to learn more about eligibility requirements, how to apply, required documents, wait times, rent calculations, housing offers, special priority status, and updating your application.
View Frequently Asked Questions
Before you apply
Before submitting an application, please review the following important information.
Online Application Tutorial Video
Eligibility
Applicants must meet the eligibility requirements for community housing before they can be added to the centralized waitlist.
Learn more about eligibility below or visit the Frequently Asked Questions webpage.
Complete applications
Applications must include all required forms and supporting documents. To ensure that your application is complete, please follow the instructions in the application carefully and ensure you have included allthe required documentation with your application.
Incomplete applications cannot be processed by the Housing Access Centre and will be returned with information about what is missing. You will not be added to the waitlists for your chosen buildings until we have submitted a complete application for your household.
Use the Community Housing Application Checklist to make sure your application is complete before submitting it.
Community housing application checklist
Wait times
There is a high demand for community housing in London and Middlesex County. Most applicants wait several years for housing to become available, and some households may wait longer than 10 years. How long you wait depends on several factors, including your application date, the buildings and unit sizes you select, your household composition and how often units become available.
Because these factors can change, City of London staff cannot predict how long you will wait for housing. Staff are not able to provide a more specific wait time if you call or ask about your application.
Need housing right away?
Community housing is not emergency housing. If you are experiencing homelessness, are at risk of homelessness, or are living in an unsafe situation, contact Coordinated Access at 519-661-4663 for support.
Learn more about Coordinated Access
Urgent Status
As of September 25, 2024, new Urgent Status applications are no longer being accepted.
Applications with Urgent Status that were submitted before this date will continue to be processed.
Housing Division Notices
Housing Division Notices (HDNs) are policies, procedures and directives established by the service manager to ensure consistent program delivery.