Coordinated Access

The City of London wants to ensure every individual and family experiencing, or at risk of experiencing homeless, gets the right support at the right time.

A Coordinated Access approach allows staff to actively work to prevent and divert households from an experience of homelessness by assessing their situation and connecting them to financial , social service sector and natural supports. 

A coordinated access approach will allow our team to provide the right support and services at the right time.

Individuals and families experiencing or at risk of experiencing homelessness may also be connected to outreach, emergency shelters and housing support programs, depending on the circumstances.

Reach out to the Coordinated Access team by phone at 519-661-4663, via email or in person at 355 Wellington Street, Suite 248.

Please note that as a part of our going effort to slow the spread of COVID-19, Coordinated Access has moved to minimal operations and is delivering essential services only. 

Housing Stability Service Coordinated Access System Process Guide

The purpose of the Coordinated Access Guide is to clarify and direct the process and management of Coordinated Access and the By-Name List. This guide will be reviewed and updated on an ongoing basis as the City of London continues to work towards ending homelessness. Please reach out if you have any questions.

Coordinated Access Process Guide

No Fixed Address

No Fixed Address is a coordinated city-wide approach to servicing the unique health and housing needs of those at risk of being discharged from hospital to homelessness. Learn more about the project and the change happening below.

Last modified:Monday, January 30, 2023