City facilities including City Hall are closed to the public. Many services will remain available, but changes have been made to reduce the need for people to leave their home to access services.
As a team, we hear from residents asking how they can help. There are lots of ways residents, community organizations and agencies can help the vulnerable population of London. And every little bit helps.
Craig Cooper, Manager, Homeless Prevention Housing, Social Services & Dearness Home
Many individuals living unsheltered in our city take to setting up ‘camps’ with tents or tarps. These encampments pose many health and safety issues for all Londoners. If you come across an encampment, please reach out to the Coordinated Informed Response team at 519-661-4570
In some situations, an individual or group of individuals experiencing homelessness or living unsheltered may demonstrate distressing, disruptive and/or unpredictable behaviours. If you come across an individual causing harm to themselves, others or property, please call 911.
If someone appears to be living unsheltered or in need of support, call London Cares, our community outreach agency, at 519-667-2273. These dedicated team members are available 24 hours, 7 days a week.
Tip: Program London Cares number into your cell phone and you’ll have it when you need it.
To give or not to give is really a personal choice. If you are not comfortable with giving, then donating to a licensed organization that supports services and programs is always a good way to support the cause.
Please visit our Needle bins and syringe recovery page for information related to handling needles safely.
If you come across needles and other drug paraphernalia on our city’s streets and in our communities, please call 519-661-2489 ext. 4965.
This phone line is answered 24 hours a day, 7 days a week.
You can also report your concern through Service London portal.