City facilities including City Hall are closed to the public. Many services will remain available, but changes have been made to reduce the need for people to leave their home to access services.
The City follows stringent standards to keep routes clear, safe and accessible for all users. Here’s how we do it.
The City has an annual program focused on repairing and renewing London roads. By being as proactive as possible, we can extend the life of our roads, saving taxpayer money in the long term.
We regularly examine all major infrastructure within the City, such as roads and bridges, and create a list of priorities for repairs and resurfacing. Wherever possible, crews coordinate this work with necessary underground repairs, such as replacing aging sewers, and scheduled road projects.
Clearing debris from our streets is a top priority for the City. We strive to maintain high sweeping standards for all areas, and night sweeping is common, to be as efficient as possible. We also target areas where crews used a large amount of sand during the winter season.
Here’s what you can expect on local streets and main roads:
The City performs some surface work (such as filling potholes) on public lanes when requested by nearby property owners, however the City does not assume full responsibility for maintaining public lanes.
If you’re not sure whether your lane is public or private, please contact Service London by calling 519 661-4570 or emailing email@example.com. If you know your lane is public, you can request lane maintenance through Service London.
Public lanes allow property owners to access the rear or side of their property. While nearby property owners may make improvements, you’re not allowed to block anyone’s access to public lanes.
The City assumes a limited level of service for public lanes, for practical and budgetary reasons. Lanes are typically narrow, are frequently obstructed and can be challenging to navigate with modern maintenance vehicles. Also, since lanes were never built to any proper standard, maintenance vehicles could cause damage to the lane and adjacent properties. Since there is no room for snow storage, snow would have to be trucked away which is cost-prohibitive. Resources are finite, and the City cannot commit crews to areas where traffic is minimal, such as public lanes.
Lane maintenance is the responsibility of the nearby property owners. It is hoped that neighbours will share responsibility for maintenance, however there is no by-law or legal mechanism to enforce cost-sharing arrangements between abutting owners and the City does not get involved in such matters.
The City has no concerns about property owners performing routine maintenance on a lane such as grading, tree and shrub trimming and snow ploughing to ensure a lane remains passable, but major improvements including the removal of trees or paving require the City's consent. The installation of drainage works including dry wells is prohibited. A Permit for Approved Works may be required for substantial improvements such as paving.
As part of the City’s efforts to keep all 1,500 km of our sidewalks in good condition, crews are continually repairing surface cracks, unevenness and other minor sidewalk and gutter issues.
Before any repair, the City will attach a notice to your door informing you when and where a repair will occur in your neighbourhood.
The City requests that you remove these objects. The City is not responsible for any damage to them during sidewalk repair.
If your driveway becomes unavailable during sidewalk repairs, you can put the sidewalk repair notice in your front window when you park your car in the street. This means that parking enforcement will not ticket your vehicle. (Note that this notice doesn’t mean you can park your car in a no-parking zone.)
The City will fix any damage to your property as soon as possible.
Sidewalk repairs take between one to three weeks.
Paint markings are used to identify underground utilities.
As part of keeping the City's street lights in good condition, we replaces them proactively. Our team splits the City into five zones, and each year; crews replace all the bulbs in a certain zone. This approach helps save valuable taxpayer dollars.
The standards that the City uses to repair street lights are based on provincial guidelines and listed below:
Please note: the time it takes to repair a street light is based upon when our team becomes aware of the outage. We are not automatically notified when a street light stops working.