City facilities including City Hall are closed to the public. Many services will remain available, but changes have been made to reduce the need for people to leave their home to access services.
Keeping our roads and sidewalks clear of snow and ice is a priority for the City. We have a 24/7 response team and a prioritized route system to keep you safe and keep the City moving through slush, snow and rain.
City streets are maintained according to guidelines laid out by the Province. This means the first areas prioritized for snow clearing are:
The list below shows how a range of example city streets would be prioritized for snow clearing, based on the Provincial guidelines.
Class 1 - When there is less than five centimetres of snow:
Class 2 - When there is five centimetres of snow:
Class 3 - When there is eight centimetres of snow:
Class 4 - When there is eight centimetres of snow:
Class 5 - When there is ten centimetres of snow:
The City deploys crews depending on the amount of snow that we receive:
The clearing of bike lanes usually happens eight to 24 hours after the end of a snowfall.
The City has adopted the following standards:
The City clears sidewalks after eight centimetres of snow has accumulated. We are not able to restore bare pavement during the winter.
We encourage residents to be good neighbours and shovel the sidewalks in front of their homes. This makes it easier for all Londoners to get around on our paths.
Downtown merchants or property owners must clear the sidewalk in front of their business as per the City By-law.
The City clears the Thames Valley Parkway and other park pathways after eight centimetres of snow have accumulated. We are not able to restore the bare pavement.
The City clears bus stops after a snowfall. But sidewalks are our priority, and because crews clear bus stops using the same equipment, they finish them after.
Cul-de-sacs are our last priority when it comes to snow clearing because of:
Due to plows pushing snow from the road to the boulevard, a plow will fill in driveways. It’s the property owner’s responsibility to maintain property access.
Please note: Moving snow from your driveway to the street or sidewalk is illegal.
The City uses anti-icing technology to prepare our streets before a storm. This process helps prevent snow or ice sticking to our roads.
Crews use a minimal amount of salt in London. We salt only significant streets and core pedestrian areas to prevent snow and ice from sticking to the road.
The City reserves sand use for local streets at intersections, curves and hills to provide traction for vehicles. Typically, we don’t sand the entire road. Spot sanding is also used for sidewalks when we become aware of icy and/or slippery conditions – we don’t usually sand the whole path.
Crews make every attempt to keep snowbanks to a minimum. In the core area, our team will remove any snowbanks because this is a high traffic area.
Vehicles: Do not park on the road during or shortly after a snowfall. Also, avoid parking on sidewalks or at the end of your driveway and respect the overnight parking ban.
Bicycles: The maintenance of bike parking units is an owner’s responsibility.
If you require assistance, we suggest you consider contacting the Snow Angels.