Housing Programs and Services

The City of London Housing team works hard to ensure Londoners have the information and resources they need to find and keep stable, affordable housing.

Canada-Ontario Housing Benefit

Please Note:  The Canada Ontario Housing Benefit funding is no longer accepting referrals for the year 2021.

The Canada-Ontario Housing Benefit (COHB) is a monthly portable housing benefit program that assists eligible households with their housing costs. The financial subsidy is paid directly to households or landlord to support housing affordability and stability within the private rental market.

The COHB pays the difference between 30 per cent of the household’s income and the average market rent in the area. For recipients of social assistance, the COHB will pay the difference between the shelter allowance and the household’s rent and utilities costs.

A household can use COHB funding to help pay the rent at their current address or they may choose to find a new place to live anywhere in Ontario.

If an individual accepts the COHB benefit, they must agree to be removed from the Centralized Social Housing Waiting List as required by Provincial program guidelines.

Are You Eligible for COHB?

This benefit is not available to the general public.

COHB is referral based program based on direct identification from the Service Manager as per Provincial program guidelines. If you have been deemed eligible for COHB, you will be contacted by the Housing Access Centre, or its partner agency, inviting you to apply for the program.

For the City of London and Middlesex County, COHB is intended to support the following priority populations:

  • Survivors of domestic violence or human trafficking;
  • Homeless or at risk of entering unsheltered homelessness; and,
  • Indigenous persons.

For more information about COHB, please review the full report to London City Council.

How Are COHB Benefits Calculated?

The COHB is calculated by using a variety of factors: Income, average market rent, family size, apartment size and support from social assistance.

Based on average income for households waiting for one bedroom units, the COHB monthly subsidy may range from $300 - $500 per month. Once again, this is an approximate amount.

Applicants that are eligible for COHB will be directed to call the Housing Access Centre at 519-661-0861 or by email hac@london.ca.

What Happens After You Apply for COHB?

Once the application has been processed by the Service Manager, the application will be sent to Ontario’s Ministry of Finance (MOF) to approve the applicant’s eligibility and issue monthly payments directly to the household.

Once the COHB recipients have been approved by MOF, ServiceOntario will be the point of contact for ongoing program management.  MOF will contact the applicant directly to inform them that their application has been approved.

All questions with regards to the status of a COHB application should be directed to MOF:   1-888-544-5101 or 1 800 263-7776 (TTY)

 

Ontario Renovates Program 

Ontario Renovates Program is Now Accepting Applications for 2021

This program is made possible through funding by the Federal and Provincial governments and offers financial assistance to low to moderate-income households for seniors 60 years or older and persons with disabilities. The program is administered by the City of London, Housing Division, and provides limited funding to homeowner(s) and landlord/tenant rental units.

Thank you for your interest in the Ontario Renovates Program. Be sure to submit your application for this program as soon as possible, as funding is limited.

 

Program Information
Information for Homeowners
Financial Assistance Available
  • a one time grant up to $5,000 for home accessibility modifications
  • a one-time forgivable loan up to $15,000 for home repairs.
Homeowner Eligibility

You’re a senior age 60 or older and/or persons with disabilities.

  • the annual gross income of all household members 18 years and older residing in the home be at or below $65,000
  • the total household assets of all household members 18 years and older residing in the home be at or below $30,000

 

Property Eligibility
  • own a home that is their sole and principal residence located in the City of London or Middlesex County
  • property’s assessed value is at or below $295,000
  • property taxes are paid up to date
Requirements for Homeowners
  • a completed and signed Ontario Renovates application form with all supporting documentation
  • one piece of government issued photo identification (i.e., driver’s license, passport, citizenship, or Ontario photo card) for all homeowner(s)
  • pictures showing the proposed modification(s) and/or repair(s)
  • three (3) estimates for proposed modifications(s) and/or repair(s)
  • property Tax Assessment verifying payments are paid up to date and the valuation of the property
  • if you are not the property owner, but an authorized agent for the owner, you must submit a copy of a document clearly identifying your authority
  • a copy of the year 2019 or 2020 Canada Revenue Agency (CRA) Notice of Assessment showing Line 150 for all homeowner(s) and household members 18 years of age and older
  • a list of assets for all household members 18 years or older
Eligible Home Repairs
  • heating system
  • chimneys
  • doors and windows
  • foundations
  • roofs
  • walls
  • floors
  • vents/louvers
  • electrical system
  • plumbing
  • septic system
Eligible Home Accessibility Modifications
  • ramps

  • fire alarms
  • chair and bath lifts
  • handrails
  • grab bars
  • raised toilets
  • levered handles on doors and faucets
  • accessible shower stalls
  • personal emergency response system
  • height adjustment to countertops

Please note: Additional supporting documentation (i.e. Medical Form) may be requested for assessment of accessibility modification eligibility

 

Information for Landlords
Financial Assistance Available
  • up to $5,000 in the form of a grant for the approved rental unit accessibility modification(s)
Tenant Eligibility
  • senior’s age 60 or older and/or persons with disabilities
  • annual gross income of all household members 18 years and older at or below $65,000
  • total household assets of all household members 18 years and older at or below $30,000 (includes TFSA’s, GIC’s, Bonds, Mutual Funds, Savings Accounts)
Landlord Eligibility
  • be a landlord with a tenant who meets the Ontario Renovates program criteria that requires unit accessibility modification(s)
Requirements for the Tenant(s)
  • a completed and signed Ontario Renovates application form with all supporting documentation
  • one piece of government issued photo identification (i.e., driver’s license, passport, citizenship, or Ontario photo card) for the applicant(s) (Tenant)
  • pictures showing the proposed modification(s) for the rental unit
  • a copy of a signed lease, tenancy agreement, or rent receipts showing the rent amount  
  • a copy of the year 2019 or 2020 Canada Revenue Agency (CRA) Notice of Assessment showing Line 150 for all tenant(s)/household members 18 years of age and older (includes TFSA’s, GIC’s, Bonds, Mutual Funds, Savings Accounts)
Requirements for the Landlord
  • landlord to submit a copy of the most recent Property Tax Notice showing payments are paid up to date
  • landlord to submit a copy of the Property Owner’s most recent Property Assessment from MPAC identifying the owner(s) of the rental unit and the value of the home
  • if you’re an authorized agent for the property owner, please submit a copy of a document clearly identifying your authority
Eligible Home Accessibility Modifications
  • ramps
  • fire alarms
  • chair and bath lifts
  • handrails
  • grab bars
  • raised toilets
  • levered handles on doors and faucets
  • accessible shower stalls
  • personal emergency response system
  • height adjustment to countertops

Please note: Additional supporting documentation (i.e., Medical Form) may be requested to assess accessibility modification eligibility, at the discretion of the City of London.

Requirements for the Rental Unit

The rental unit must be modest and the rent not to exceed the 2020 Average Market Rent (AMR) in the City of London and Middlesex County as per below:

  • bachelor $958/month
  • one bedroom $1252/month
  • two bedrooms $1394/month
  • three bedrooms $1465/month
  • four bedrooms $2431/month

 

How to Apply/Inquire for Funding

The application forms listed below are in Adobe PDF.

You can also call/email or drop by our Housing Services to request an application:

  • tel: 519-661-CITY (2489) Ext. 5523 or 5524
  • email: housing@london.ca 
  • Corporation of the City of London
  • Housing Services
  • Citi Plaza, 2nd Floor
  • 355 Wellington Street, Suite 248
  • London, ON N6A 3N7

Regular business hours:

Monday to Friday: 8:30 a.m. – 4:30 p.m.

Please Note:

  • due to the high demand for the Ontario Renovates program, it may take 10 business days or more for an application to be processed
  • incomplete applications may be returned to you unprocessed

Any work completed prior to City of London approval of the Ontario Renovates program will not be considered and approved for funding

Where to Submit Applications and Documentation

  • City of London, Housing Services
  • Ontario Renovates Program
  • Citi Plaza, 2nd Floor
  • 355 Wellington Street, Suite 248
  • London, ON N6A 3N7

Regular business hours:

Monday to Friday: 8:30 a.m. – 4:30 p.m.

 

 

Student Housing Mediation Services

The Mediation Service is a free confidential resource which seeks to assist in the speedy resolution of problems which may arise between students and landlords, students and London residents and/or students and students in the areas of housing and lifestyles. 

The Mediation Service has office facilities on the campus of The University of Western Ontario and Fanshawe College

The University of Western Ontario ​102 Elgin Hall London ON N6A 5B9 Tel: 519-661-3787 Fax: 519-661-3687 Open 8:30 a.m. – 4:30 p.m. Monday to Friday

​Fanshawe College Room F2010 1460 Oxford Street East London ON N5Y 5R2 Tel: 519-432-4282 Fax: 519-453-2826

 

Last modified:Monday, November 29, 2021