City facilities including City Hall are closed to the public. Many services will remain available, but changes have been made to reduce the need for people to leave their home to access services.
Due to COVID-19, we have temporarily amended our submission process for all applications pertaining to planning, development, building and licensing. Only digital applications will be accepted for all services. Development & Compliance Services staff and our partners are making best efforts to advance applications in a timely fashion. We appreciate your patience and understanding.
If you run a business, corporation, or institution you will probably want to identify or advertise with signage.
It is recommended that you review Section 3 of the Sign by-law to determine if the sign you want to display requires a permit.
Apply online using our e-portal
You must register as a new user before you are able to log in and use the e-portal. Account activation can take up to 36 hours.
Watch the new user registration how-to video to learn more.
Online portal registration questions or technical difficulties can be emailed to firstname.lastname@example.org.
First party sidewalk signs (also known as A-frame, T-frame or sandwich boards) are permitted on City and private property in various zones and situations. There is no cost to register or display these signs as long as they meet the criteria outlined in the Sign by-law. Please contact us at email@example.com if you have questions or require more information.
A sidewalk sign means a temporary sign, not anchored to the ground, and constructed in a manner and of such materials that it can be easily moved by a person, without tools. The information here pertains to all forms of first party sidewalk signs under 0.66m in area. First party, in reference to a sign, means a sign that identifies or promotes a product or service provided on the same property as the sign.
There are two main types of sidewalk signs, differentiated on their location:
Determining which type sidewalk sign you have is important, as only sidewalk signs on City property need to be registered.
It is also important to know if the building your business occupies is set back from the front property line one (1) metre or more. If it is, you are not permitted to place a sidewalk sign on City property, it must stay on private property.
Contact us if you have any further questions after reading the information below.
There is no application fee to register for a sidewalk sign on City property. However, you are required to get additional insurance for the sign as part of the registration/application process. This insurance will have a cost, but this is not a municipal fee.
If your sidewalk sign is on private property, you will not need to register it at all.
Registration is free and relatively easy. Please follow the steps below:
Whether on public or private property, the maximum dimensions of a sidewalk sign are:
A sidewalk sign with an overall area greater than 0.66m2 is prohibited by the Sign by-law.
When determining where to put the sidewalk sign it is important to know where the curb and property lines are. The following location criteria is used to guide sign location.
On City property (aka the public road allowance, or public property). Following registration the sidewalk sign must:
On Private Property: Where the building is set back more than 1.0m the sidewalk sign must not be placed on City property, and the sign must be at least:
As well, the sidewalk sign cannot be in a parking space.
If you're not sure your sign will be on public or private property, refer to a building survey, or check the maps. Business Hub Staff can provide some guidance, but in situations where it is unclear you will need a land survey plan. If in doubt, you can submit the application/registration materials in order to ensure compliance. Staff will contact you if there is a problem with your application, such as the insurance documents, or if you are not eligible for a sidewalk sign on City property for by-law reasons (for example the building is set back too far, there is less than 2.7 m from the curb to the building, etc.)
No. Once a sidewalk sign on City property has been registered it can be displayed in accordance with the Sign by-law.
However, you are required to renew your insurance certificate each year. You will be contacted by the City of London to remind you to submit that document, annually.
A sidewalk sign on City property that has been properly registered with the City can be displayed when the business is open.
A sidewalk sign on private property has no time limits regarding its display. It can be out all the time so long as it is not a "Group 1" use. For more information about group uses, please refer to the Sign By-law.
No. Sidewalk signs are prohibited from having any sort of lighting or illumination.
Enforcement staff may visit your business in order to ensure your sign is in compliance with the by-law. This could be with regard to sign location, dimensions, failure to properly register your sidewalk sign on City property, failure to renew your insurance, or any other reason the sign may be deemed to contradict the sign, or other, by-laws.
Remember: Enforcement Staff are there to enforce the by-law. Therefore, do what they ask within they timeline they set, or risk being charged, fined, or having your sign impounded until you can comply with the by-law.
If you have any questions about enforcement, or compliance, you can contact the By-law Enforcement Officer that you spoke with, or call the Business Hub to get more information.