Programs, courses and registration

Thank you for your continued interest in the City of London recreation programs. Please visit our COVID-19 web page for all City programming and service updates. Check our cancellation page to ensure your program is running as scheduled.

Find everything you need to know to Play Your Way in the City of London. From swimming lessons and day camps to art classes and seniors' special events, the City of London has something for everyone.

Register for a program

COVID-19 frequently asked questions
Am I required to show proof of vaccination to enter a recreation facility?

The Province of Ontario has introduced regulations that require proof of vaccination before entering some indoor settings.

In keeping with those regulations, as of September 22, the City of London will require people to be fully vaccinated and provide proof of their vaccination status to access certain City recreation programs, services and facilities.

Proof of vaccination will be required to access select services and programs taking place at community centres, arenas and indoor aquatics facilities.

Visit our proof of vaccination web page for more information.

What do I need to know before arriving for my program?

Spaces must be reserved in advance of a program for each person participating.

Please arrive no earlier than 10 minutes before your program is scheduled to start, and leave the facility as soon as your program ends.

Late arrivals will not be permitted to enter the building after 5 minutes of the program starting.

Please come ready to participate in your program clothes and bring minimal personal belongings.

Outside food and drink, with the exception of water bottles, is not permitted.

Participants are permitted and encouraged to bring a filled water bottle to programs. Water fountains will not be available for drinking from directly, but water bottles can be refilled at filling stations.

If you are no longer able to attend, please ensure you withdraw to open up a spot for others to attend.

During Step 3 of the Roadmap to Reopen, what safety measures will be taken to minimize risk at recreation facilities?

Arena and community centre openings and programs have been modified to comply with public health guidelines and Provincial restrictions, including physical distancing, group size restrictions and staggered start times.

All persons entering the facility will be required to complete a health assessment, including guardians and staff. Participants and caregivers/spectators will be screened for symptoms upon arrival, which will be recorded on the attendance sheet and kept on record for purposes of contact tracing. Physical distancing will be enforced during the screening and sign-in process. Caregivers/spectators will be required to provide their contact information during screening for the purposes of contact tracing. Staff will be keeping daily records of anyone (program participants, staff and essential visitors, for example) entering the program setting who stays for 15 minutes or longer to allow for contact tracing in the event of a confirmed COVID-19 case or outbreak.

Masks are required to be worn at all times in the facility for those age 2 and up. The only exception to this is for participants engaging in physical activity such as fitness programs or sports. Participants engaging in physical activity programs may remove their mask once participating in their program while maintaining a distance of at least 2 metres from others, or a distance of at least 3 metres during yoga programs. These participants must wear a mask while travelling to and from their program, and while in other areas of the facility such as washrooms. Masks will not be provided for participants.

Staff will be required to complete a daily health screening and will be wearing Personal Protective Equipment (PPE), as required. Physical distancing within program groups will be enforced, with the exception of staff interventions for behaviour management and issuing first aid.

Program schedules and registration limits have been set in advance to ensure that physical distancing and equipment/surface cleaning can follow guidelines and recommendations. 

Many other strategies will be in effect to meet provincial guidelines and public health regulations.

What if a participant starts to show symptoms of COVID-19 while in program?

Protocols will be in place if a program participant or spectator begins to show symptoms of COVID-19 while in program, including immediate notification to the parent/guardian and the need for urgent pick-up. The participant will wait in an isolation area with a staff member until pick-up. A parent/guardian or emergency contact will be required to pick up the participant within one hour of receiving notification.

I have an urgent question. Who can I contact?

Urgent questions can be forwarded to recreation@london.ca. We will reply as soon as possible.

 

Registration dates

Fall programs

Registration for all our fall programs is ongoing at this time. 

New for fall 2021, registration for our community centre drop-in programs now occurs on the third Friday of every month beginning at 8:30 a.m. for all programs in the upcoming month (for example, all October programs will be available for registration on September 17 at 8:30 a.m.). This change does not impact aquatic, skating or Storybook Garden drop-ins, which continue to register six days in advance to the start time of the program. Use the link below to view the most up to date list of current program opportunities.

Winter programs

Winter programs running January to March will be visible online on Friday, December 3. Registration dates are:

  • Adult 55+ programs - Tuesday, December 7 at 8:30 a.m.
  • General program - Wednesday, December 8 at 8:30 a.m.
  • Aquatic program - Thursday, December 9 at 8:30 a.m.

Please continue to follow the City's Facebook, Twitter and Instagram for updates related to recreation programs.

As of Tuesday, September 7, registration is available through the following channels:

  • Play Your Way Online (available 24/7, 365 days a year)
  • By calling (519) 661-5575 (Monday from 8:30 a.m. to 4:30 p.m., Tuesday to Friday from 8:30 a.m. to 6 p.m. and Saturday from 8:30 a.m. to 4:30 p.m., excluding Saturdays on stat holiday long weekends)
  • In-person at the folowing City of London recreation and sport customer service counters:
    • Citi Plaza, Monday to Friday from 8:30 a.m. to 4:30 p.m.
      • 355 Wellington St., Suite 248 – south entrance off of King Street and Wellington Street
    • Canada Games Aquatic Centre, Monday to Friday from 8:30 a.m. to 4:30 p.m.
      • 1045 Wonderland Road North
    • South London Community Pool, Monday to Friday from 8:30 a.m. to 4:30pm
      • 585 Bradley Avenue
    • ​​​​​​​Bostwick Community Centre, Tuesday to Friday from 10:00 a.m. to 6:00 p.m. and Saturday from 8:30 a.m. to 2:00 p.m.
      • ​​​​​​​​​​​​​​501 Southdale Road West, second floor service desk

At this time, we ask that all customers that are able to do so continue accessing our services online or by phone. Those visiting our office for services are required to adhere to all provincial and local public health regulations, including mask wearing and physical distancing.

PLAY YOUR WAY ONLINE

      Frequently asked questions
      When will recreation programs be offered, and for what ages?

      Recreation program opportunities will be available for Londoners of all ages, including a selection of children, youth, adult, and older adult program options. Programs will be scheduled at community centres and arenas across the city and will include a selection of daytime and evening participation options. 

      What is the cost of the recreation programs?

      Costs vary by program. Please refer to the Play Your Way online for pricing. Play Your Way financial assistance is available for those who qualify (see below).

      How do I register for programs?

      Registration is available by phone at 519-661-5575 or through Play Your Way online.

      For drop-in and single-day program options, participants can register on the third Friday of each month at 8:30 a.m. for programs running the following month. This new registration schedule will be piloted for our fall program season, September to December:

      • September drop-in and single-day programs will open for registration on Friday, August 20, at 8:30 a.m.
      • October programs will open for registration on Friday, September 17 at 8:30 a.m.
      • November programs will open for registration on Friday, October 15 at 8:30 a.m.
      • December programs will open for registration on Friday, November 19 at 8:30 a.m.

      Pre-registration is required for all programs, and will be available on a first-come, first-served basis.

      What if I want to remain on site to watch/supervise a program participant?

      Participants under the age of 10 must have a parent or guardian over the age of 16 accompany them through the screening process and to the program space. Participants under the age of 18 may come to their scheduled program with a maximum of one parent/caregiver to spectate. No other spectators will be allowed to enter the facility.

      In cases where parent/caregiver attendance is mandatory, the supervising adult must be at least 16 years of age.

      Do I need to bring anything to the program or wear anything specific for the program?

      Floor Hockey – A CSA approved helmet with face mask is mandatory for ALL children AND parent/caregivers.  Participants are required to supply their own fitted helmet and will not be allowed to play without one.  No outside sticks will be allowed and will be supplied by the City of London.

      Fitness and Yoga – Please bring your own mat.

      Children’s Art – Please wear clothes you are prepared to get messy.  Unless stated in the description/alert and or confirmation text, all other supplies are included.

      Adult Art – Unless stated in the description/alert and or confirmation text all supplies will be extra.  The list of supplies will be on your receipt or you will be contacted by instructor prior to the first class or provided a list on first day of program.   Fees for supplies will vary by class chosen.

      Rock Climbing – All equipment is supplied.  Please wear comfortable clothing and clean running shoes.

      Sports – Please wear comfortable clothing and indoor non marking running shoes.

      Tennis/Badminton/Pickleball/Squash – Bring your own racquet.

      Music – Bring you own instrument based on the class you registered for (ie. Guitar, Ukulele).

      PLEASE NOTE:  The City of London is not responsible for lost, damaged or stolen items belonging to participants or spectators.  Please secure your items and leave valuables at home.

      I have an urgent question. Who can I contact?

      Urgent questions can be forwarded to recreation@london.ca. We will reply as soon as possible.

      Will my outdoor program run if it is raining?

      Programs will run rain or shine unless the weather is severe. Some programs may also be cancelled if the Middlesex-London Health Unit issues a heat alert. Participants will be contacted by phone and/or email if the program is cancelled.

      For family programs, is it mandatory that the parent/caregiver participate in the program? Do my child and I both have to pay a fee for the program?

      Yes, children must be accompanied by a parent or caregiver who is at least 16 years old.  Parent/caregiver will be expected to participate with their child. The majority of our family program fees cover the cost of one child and parent/caregiver to attend unless otherwise stated at the description level.  Some programs have options to add another child for an additional cost shown on the program description.

      You can register additional children online, by phone or in person.

      If the program requires both child and parent to pay a fee it will be indicated at the description level.

      Can siblings participate in the program?

      Only if they are registered and meet the program requirements to register.  Children not registered in the program will not be allowed to enter the facility, due to COVID-19 measures in place.

      Do I need to attend all classes for all leadership programs (LIT, Babysitting) to get my certificate?

      Yes, you must attend all classes in order to receive your certification.  No exceptions.

      Do I need to pass an exam/test in order to get my leadership certification (LIT, Babysitting)?

      Some of our classes require you to write and pass an exam to get the certification.  Instructor of classes will advise passing grade depending on the course taken.

      Do I need to bring my own partner for couples dance classes and ballroom dancing?

      Yes, you must have a partner and the fee is per person.

       

      Register online

      Now you can register for courses, purchases memberships and book facilities from the comfort of your computer or smartphone with Play Your Way Online. It’s available 24 hours a day, 7 days a week.

      Create your account today to access this online service.

      View up-to-date program and facility information, which makes planning a breeze.

      Play Your Way Online

      Play Your Way funding

      The City of London’s Play Your Way Fund offers financial support to low income Londoners and families who want to access recreation programs and activities offered by the City of London. Once approved, funding can be accessed for the next 12 months, up to a maximum of $300 per person.

      Eligibility

      To be eligible for Play Your Way Program, applicants must be:

      • 18 years of age or older
      • City of London residents
      • Have a family income that falls within the ranges below, based on Statistics Canada’s 2020 After Tax Low Income Cut-Offs (LICOs)
      Image
      Play Your Way Fund Eligibility Chart

      Londoners receiving Ontario Works or ODSP automatically qualify for Play Your Way funding.

      How to apply

      Bring or mail your completed application form with copies of supporting documents to one of the locations listed at the end of this document. Please note, if you are presenting information on behalf of a family member who is 18, it must be accompanied with a signed letter from the individual consenting to the release of this information on his/her behalf. Any information you provide will be returned to you or destroyed, as directed by you.

      1. For identification purposes, please provide any one of the following documents for each family member:

      • Birth certificate
      • Canadian Citizenship, permanent resident card or Refugee documents
      • Certificate of Indian Status
      • Canadian Passport
      • Valid Ontario driver’s license or Ontario Photo ID card

      2. The following is a list of applicable proofs of income. Please attach a current copy of one of these sources:

      • Canada Revenue Agency notice of assessment from the current year for each adult in the household, showing line #236 (net income)
      • Canada Revenue Agency Goods & Services Tax/Harmonized Sales Tax stating family net income
      • Canada Child Tax Benefit summary stating family’s Adjusted Annual Income
      • Government benefits stub: OW, ODSP/ACSB, EIB, CCP, OAS, GAINS, etc or a direct deposit statement

      If you cannot provide the information as listed above, please provide the following:

      • Two consecutive and current pay/income stubs for each adult with earnings as well as 60 days of bank statements
      • Other household income such as child or spousal support, rental income, etc.
      • Refugee: Provide a copy of any government document that confirms you are receiving support under the Resettlement Assistance Program or Interim Federal Health Program. We can approve Fee Assistance for anyone who has come to Canada as a refugee and has not been sponsored by a family or group. We cannot accept immigration papers because they do not tell us that you are a refugee covered by these programs.

      If you are unable to provide proof of income documents, you may submit a signed letter from a representative of a social agency or religious institution that lists all family members, verifies your total family income, and includes your address. This includes letters from shelters or services for homeless. All letters must be printed on agency letterhead.

      3. Proof of Residency in London:

      • Rent receipts that show address and name of applicant
      • Lease or mortgage agreement
      • Property tax bill
      • Current utility bill
      • Current Child Tax Benefit statement
      • Valid Ontario Driver’s License

      Email your application form and required documentation to recreation@london.ca, or call 519-661-5575 to inquire about submitting paperwork in person.

      Eligibility for Play Your Way Fund will be assessed annually for those with regular income that does not vary or those receiving government benefits such as OW, ODSP, CPP, GAINS, OAS, OSAP or other government benefits. Customers with irregular income will be assessed at a minimum of 6-month intervals, or more often as required.

       

       

      City of London Recreation gift cards

      A City of London Recreation gift card is a pre-paid, reloadable cash card that you can use to pay for purchases at a variety of City of London recreation facilities including City of London Pools, Community and Seniors Centres and Storybook Gardens. In addition, gift cards can be used for payment through Play Your Way Online for program registration and membership purchases. It is a quick and convenient way to pay!

      Frequently asked questions
      Where can I purchase/reload a City of London Recreation gift card?

      These can be purchased at the following locations:

      • Bostwick Community Centre - 2nd Floor Service London Counter
      • Citi Plaza, Parks and Recreation Office (355 Wellingtion Street, Suite 248)
      • Canada Games Aquatic Centre
      • Carling Heights Optimist Community Centre
      • Hamilton Road Seniors' Centre and Community Centre
      • Kiwanis Seniors' Community Centre
      • North London Optimist Community Centre
      • South London Community Pool
      • Storybook Gardens
      • Online through Play Your Way Online.
      What if I do not have enough on my City of London Recreation gift card to pay for my entire purchase?

      ​The balance of your gift card can be put towards your purchase and the remainder can be paid by cash, debit, VISA or Mastercard.

      What happens if I lose my City of London Recreation gift card?​​​​

      ​Please treat your City of London Recreation gift card like cash!  The City is not responsible for lost or stolen gift cards.

      Can I check the balance on my City of London Recreation gift card?

      ​Yes.  You can check your balance in two ways:

      1.  Visit any of the participating City locations with your gift card and a customer service staff member will assist you.

      2.  Call 519-661-5575 and have your gift card number available.

      How do I reload my City of London Recreation gift card?

      ​Visit one of the participating City locations with your gift card to reload it or call 519-661-5575 to pay by credit card.

      Does my City of London Recreation gift card expire?

      No. 

      Can I redeem my City of London Recreation gift card for cash?

      No. 

       

      Access2 Card 

      The Access2 Card is for people of all ages and types of permanent disabilities who require the assistance of a support person, and it provides opportunities for people with disabilities to participate in recreational activities with a support person. The card can be used at all City-owned indoor and outdoor pools, recreation centres, arenas and community centres, soccer fields and baseball diamonds, recreation programs as well as all city owned public golf courses and Storybook Gardens.

      The Access2 Card provides free program access to any person with a permanent disability and their support worker for most City programs. Please note that aquatics programs require payment from the cardholder, but not from a support worker.

      Apply or renew your Access2 card


      ACT-i-Pass

      London’s Child & Youth Network, along with their partners, are happy to offer the ACT-i-Pass to Grade 5 and 6 students in the City of London for the 2021-2022 school year. By using the pass, Grade 5 and 6 students (plus 1) will have free access to skating, swimming, different sports, rounds of golf and other activities.

      View the ACT-I-PASS Schedule


      Suggest a new program

      The City of London provides affordable, introductory and enhanced recreation programs. We welcome new program suggestions related to arts and crafts, language, computers and technology, cooking, dance, wellness, music, fitness sports or other general interests.  Submissions can be received year-round, and will be reviewed during the months of January and August of each calendar year.

      Submit a new program suggestion

      Last modified:Tuesday, September 21, 2021