Recruitment process

Job applicant in office during an interview.

Frequently asked questions

Learn more about our recruitment process through our frequently asked questions.

What are the main steps of a typical recruitment process that I can expect if selected? 
  1. The application is received. 
  1. Applications are reviewed once the posting has closed. 
  1. Selected candidates proceed to the next stage. This may include a job-related test and/or an interview. 
  1. If selected, you proceed to the reference check stage. 
  1. Selected candidates receive an employment offer. 
  1. The onboarding process begins once the employment offer has been accepted. 
How is my application assessed? 

A Recruitment Specialist personally reviews each application that is received for each posting. Your application is assessed based on the information you provide in your resume and cover letter. This information is compared to the skills, qualifications and requirements listed in the job posting. Providing full details of your education, licenses, certificates, professional association membership statuses and work experience helps us in the selection process. There may be further questions asked when you are submitting your online application. 

What is the best format to use when uploading my resume and documents? 

Simple formats work best for our online system and our recruitment team. We encourage you to use Word or PDF formats.  

I submitted my resume but now realize there is an error in the information I provided. What should I do? 

You can update your profile with the correct information. To access your profile, visit Click “View Profile” on the top right-hand side of the page. Once you log into the system, you can update your personal information, such as your resume, attachments and contact information.  

Can I apply for more than one position at a time? 

Absolutely! You are welcome to apply for any position that you are interested in. You will just need to create a separate application for each position. 

I do not have a computer. Can I apply in person with a hard copy of my resume and cover letter? 

All applications must be submitted through our online application system. If you don’t have your own computer, you can visit one of the London Public Library locations or an employment center. You are also welcome to arrange a time to visit our People Services office for assistance. Please email us at to set up an appointment. 

On average, how long does the recruitment process take from when I submit my application to an offer being made? 

It varies depending on the position’s recruitment stages, but it typically takes two to three months. 

How will I know if I am selected for an interview? 

You will receive an invitation via email and the application portal to attend an interview. Due to the high volume of applications we typically receive, only applicants selected for an interview will be contacted. 

Where are interviews conducted? 

Interviews are conducted virtually or in-person at a City of London facility. 

What can I expect during the interview process? 

The hiring team is excited to learn about you during the interview stage! In your interview, you will be joined by a People Services representative, a hiring manager and potentially division members from the position you applied for. Interviews range from 30 minutes to an hour. You will be asked questions regarding your skill set, qualifications and experience related to the position.  

What if I need some type of accommodation for the interview?

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need. You can reach us at 

What type of references do I need to provide? 

If you proceed to the reference stage, you will be asked to provide three work-related references. You will be required to provide a supervisory or managerial reference from your current employer as well as a former employer. It’s best to provide more than one contact option for each reference – for example, an email address and phone number. 

The position I am applying for states that applicants may be required to complete a job-related test. What kind of test might I be asked to complete? 

We use a variety of job-related tests to help us assess your skills. We will provide you with study material, study time, the test format and the subject matter before the test date. 

I have applied for several jobs that I believe I am qualified for, but I have never been contacted. What is going on? 

We receive a high volume of applicants for many of our job postings, and only a few candidates are selected to proceed to the final stages. As a result, our recruitment process can be competitive. 

We encourage you to keep applying to job postings that align with your experience and qualifications. 

I have a criminal record. Does that mean I will not be considered for a job? 

If you have a criminal record, we will contact you to understand the nature of the offence and when it occurred to determine how it may impact your ability to do the job you applied for. 

I have education from outside of Canada, will my application be considered?  

Yes! We recognize international credentials. However, applicants will need to have these evaluated by a Canadian professional and regulatory association, such as: 

For more information, you can visit Citizenship and Immigration Canada, which also allows you to find newcomer services.  

My question has not been answered, who can I contact?

You can reach People Services at 519-661-4930 or 



Last modified:Wednesday, July 03, 2024