Community supports & services

Community supports and services

Individuals experiencing or facing homelessness or dealing with financial hardships in our city have access to a number of community services and supports to help with a variety of issues thanks to many community partners and agencies.

Emergency Shelter

Mission Services of London

  • This branch of Mission Services of London is a 146-bed facility that serves men in need. It functions as an emergency hostel for homeless men age 16 and over (111 beds), as well as a residence for men who require longer term care and support (35 beds). Reach the Mission team at 459 York Street or via phone at 519-672-8500

Rotholme Women & Family Shelter

  • Rotholme Women’s & Family Shelter primarily accommodates families (two parent and single parent families, both male and female led). There is accommodation for approximately twenty families. Self or agency referrals are accepted. The length of stay varies from one day up to thirty days. Twenty-four hour emergency admission is provided for families who are homeless or in personal crisis and in need of temporary emergency accommodation. In some cases, we are able to work with clients to divert a shelter stay, and provide support while a family works towards stability.
  • Rotholme Women’s & Family Shelter has the Prevention of Homelessness Among Families (PHAF) program where the focus is proactive in connecting with families to keep them housed or find them housing so they can avoid coming into shelter. And, if they need to come into emergency shelter, workers help to get families out of shelter and into their own housing as quickly as possible, while helping them maintain long-term housing through housing stability.  Location:     42 Stanley Street, London  Telephone:  519.673.4114

Unity Project for Relief of Homelessness

  • Unity Project offers a home-like shelter environment for adults and youth of all genders, aged 16 and over. Life skills are embedded in participatory programming, where participants have personal accountability for cooking, cleaning and day-to-day maintenance – taking care of themselves, each other and community. We provide services and supports to over 1000 individuals annually across all programming.  The Unity Project is located at 717 Dundas Street. The team can be reached at 519-433-8700 and via email at

Zhaawanog Shelter

  • Zhaawanog Shelter provides emergency shelter and support for indigenous women and their children who are at risk of violence, abuse and/or homelessness.  You can reach the shelter team at 519-432-2270 or the crisis hotline toll free at 1-800-605-7477.

Salvation Army Centre of Hope

  • The Salvation Army Centre of Hope provides shelter and support for individuals 16 years and older. You can reach the Centre of Hope team at 281 Wellington Street or via phone: 519-661-0343.

Drop-In Centres

CMHA Middlesex - My Sisters' Place

  • My Sisters’ Place  is a safe, welcoming and inclusive centre that supports women through drop-in and wrap-around services. Many experience multiple vulnerabilities including gender based violence, trauma, chronic mental and physical health challenges, homelessness or housing instability, substance use, and extreme poverty. Reach the My Sisters' Place team by email at  In Crisis?: 519-433-2023 or 1-866-933-2023  Need to Talk?:   519-601-8055 or 1 (844) 360-8055

Youth Opportunities Unlimited -Youth Action Centre

  • Geared to youth between the ages of 16 and 24, the Youth Opportunities Unlimited  action centre is located at 332 Richmond Street, London.  Housing Needs: Monday to Friday 8:00 a.m. to 8:00 p.m. for youth to meet with a housing case worker with regards to their housing needs (including food security and basic needs). Meal Drop In: Monday – Friday 3:00 p.m. to 7:00 p.m. for meal drop in. Dinner is served at 4:30 p.m.

Mission Services - The Resources Centre

  • Mission Services – The Resource Centre  - is located at 459 York Street. The entrance is located at the main door of the building as is open Monday to Friday from 8:30 a.m. to 11:30 a.m. & 12:30 p.m. to 3:30 p.m.

Atlosha Family Healing Services

London InterCommunity Health Centre

  • London InterCommunity Health Centre has two locations:  659 Dundas Street, London  519-660-0875 and 1355 Huron Street, London  519-659-6399. Health Centre Hours: Monday to Wednesday: 9:00 a.m. – 9:00 p.m.,  Thursday: 10:30 a.m. – 9:00 p.m. and Friday: 9:00 a.m. – 5:00 p.m.

Ark Aid Street Mission

  • Ark Aid Street Mission is located at 696 Dundas Street East, London. Hours: Monday to Friday: 1:30 p.m. to 3:30 p.m.  Dinner:  Monday to Saturday at 6:45 p.m.

CMHA Middlesex - London Coffee House

CMHA Middlesex - London Coffee House is located at  371 Hamilton Road, London. Hours: Monday to Friday 9:00 a.m. – 11:00 a.m. and 5:30 p.m. – 7:30 p.m. and Saturday and Sunday – 11:00 a.m. – 2:00 p.m.

Mental Health and Addiction Services Resources

Canadian Mental Health Association - Middlesex

If you are experiencing a mental health crisis, visit any of the sites during open hours or call the Crisis Response Line – 519-443-2023 or 1-866-933-2023.

Kids Help Phone

  • Kids Help Phone is Canada’s only 24/7, national support service. They offer professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French.  Their service is completely confidential – you don’t even have to tell them our name! You can reach a Kids Help Phone counsellor 24/7 at 1-800-668-6868 or by texting CONNECT to 686868.

Reach Out

  • Reach Out is a bilingual 24/7 information, support and crisis service for people with mental health or addiction concerns living in Elgin, Oxford, Middlesex or London.  It is a free public service that quickly connects you with the help that you need.  Reach Out is available by phone at 1-866-933-2023

South West Health Line

Addiction Services of Thames Valley

  • If you have questions or concerns about substance use, internet, gaming disorder or problem gambling, you will find helpful information here. There are a variety of programs that are operated by Addiction Services of Thames Valley (ADSTV).  Reach the team at 519-673-3242 or via email at

Community Resource Guide

The Help Yourself Through Hard Times is a guide that provides a listing of services to help you and your family navigate the challenges of financial hardships.

Street Level Women At Risk

The Street Level Women At Risk (SLWAR) Collaborative, which began operations in April 2106, assist women who are experiencing homelessness and engaged in street involved sex work to secure permanent housing with supports.

The Collaboration Advisory Group is the oversight body who guides, monitors progress and acts as a resource in the development and implementation of the model identified in the community plan regarding street level women at risk. If you are interested in viewing the approved policies of this group, please reach out to

SLWAR recently released it's three year evaluation report. This report reflects the most up-to-date information about women and their housing stability, changes experienced during their involvement with SLWAR and over all outcomes of the program over the past three and a half years.   If you would like an alternative format of this report, please reach out to Cathy Nolan, Managing Director of the program at 



Last modified:Tuesday, May 28, 2024