Dearness Home

Compassionate people enriching the lives of others. Always.

Dearness Home, the City of London’s owned and operated 243 bed long-term care home, continues to meet the physical, mental and emotional needs of the residents who live at the home. Staffed with knowledgeable and compassionate people, Dearness Home is a place where you can be sure your loved ones are treated like family.

Dearness Home offers a variety of client-centered programs and services designed to support and engage residents.  

Dearness Home Programming

 

Dearness Adult Day Program

The Dearness Adult Day Program offers a welcoming, client-centered program designed to support and engage individuals who may need assistance with physical frailty, disability or chronic illness.  Many clients of the Dearness Adult Day Program live with caregivers who are working, others with caregivers who need some relief or live independently but enjoy an opportunity to socialize and participate in activities such as:

•    Specialized Therapies such as Pet, Music and Art; •    Exercise Programs and Snoezelen Therapy; •    Discussion Groups; •    Games (Wii)/Baking/Trivia; •    Musical Entertainment & Theme Days and •    Wi Fi & Computer training.

Organized by qualified staff and assisted by our registered volunteers, the Dearness Adult Day Program is open Monday to Friday. The program fee includes assistance with personal care, all recreational programming, lunch as well as transportation to and from the program. Additional services such as whirlpool bath and foot care can be accessed at the program. The Dearness Home Adult Day Program is a smoke-free environment.

Visit here for more information on space availability and fee schedule for the program.

Recreation and Therapy Services

Dearness Home’s Recreation Professionals strive to encompass a holistic approach and to provide opportunities to meet the needs of each resident through meaningful programs and therapies. Thanks to student and volunteer supports, we are able to help enable our residents to find success in their recreation and leisure pursuits.

Recreation and Leisure programs include:

  • Special Therapies (Music, Pet)
  • Exercise Groups
  • Community Programs (Bowling, Shopping, Dining)
  • Inter-generational Programs
  • One-to-One visits
  • Men’s Groups (Games, Breakfast Club)
  • Knitting Club
  • Horticulture
  • Discussion Groups
  • Bingo/Games
  • Spiritual Programs
  • Pampering Hands
  • Physiotherapy & Occupational Therapy

Along with the many diverse programs the recreation team provides, residents have the opportunity to partake in a variety of additional social and interactive activities including:

  • Meditation Room:  A peaceful place of calmness where residents, family or family can have a quiet moment any time of day.
  • Cozy Corner Library:  Residents can use this space to access many forms of library      and media resources.
  • Dearness Pub:  Open every Saturday, and one afternoon a month, this is a welcoming place where residents can bring family and friends to enjoy music, laughter and a beverage.
  • Dearness Home Theatre: Open two Thursday's a month for Oscar Night
  • Special Dinner Events:  Themed dinners designed for our residents to host and celebrate special occasions with family and friends.
  • Family Party Room:  Available for residents to host family get-togethers. Contact Manager of Community Life(can we make the Manger of Community Life an email link) to make reservations.
  • Youth Evening:  For the young and the young at heart! Residents enjoy a DVD concert night in the Dearness Home Theatre. This takes place once a month.
  • Snoezelen Room:  Used for either a stimulating or relaxing  moment, this multi-sensory environment to help reduce anxiety and agitation with calming music, visual vibrancy, aromatherapy and more.

Community Partners

Dearness Home is fortunate to work with many community partners. Learn more about these partners below:

Alzheimer Society

Boys & Girls Club of London

Fanshawe College

Java Music Club

London Public Library

OARC

Ontario Early Years Education Centre

Therapeutic Recreation Ontario

University of Western Ontario

 

Social Work and Support

Social Work at Dearness Home includes advocacy on behalf of the resident and their family. It focuses on the social and emotional impact of physical and/or mental impairment, preservation and enhancement of physical and social functioning, and the promotion of physical and mental health. Dearness Home works on the theory of building upon existing strengths, enhancing adaptations and modifying risks that interfere with optimal quality of life.

The social work team is here to help residents and their families by providing support and guidance through admissions and adjustment to Dearness as well as developing, with other members of the Dearness Home team, a plan of care – to name a few.  The team is here to help answer any of your questions and looks forward to working with the resident and their family to live life at Dearness to the fullest.

Spiritual Care

Spiritual Care is an important and meaningful part in Dearness Home residents’ lives.  Dearness Home is very fortunate to have the support and involvement of our local faith groups/churches who regularly volunteer and help maintain meaningful linkages for our residents to their own faith groups. In addition to our spiritual care volunteers we are pleased to have a non-denominational Chaplain at Dearness.  Our Chaplain coordinates our spiritual resources, programs and volunteers as well as being a vital member of both our Palliative Care Committee and our Diversity Committee.

Spiritual Care Programs Include:

  • Sunday Worship Services
  • Hymn Sings
  • Bible Studies
  • Individual Visitation by Faith Groups, Volunteers and Chaplain
  • Home Area Worship Services by local Faith Groups
  • Active Spiritual Care Committee
  • Palliative and Bereavement Support
  • Caregiver Support Group
  • On-Call List of Local Clergy as may be requested
  • Roman Catholic Mass and Communion
  • Praying the Rosary
  • Non-Denominational Communion
  • Special Events on Holidays
  • Quiet Room
  • Memorial Services
  • Fellowship Groups 
Volunteer Opportunities

Volunteers at Dearness Home are an important part of our care team and in such, we as that volunteers commit to our residents a minimum of one hour per week for at least six months.

Volunteers can work with residents in a number of ways:

  • Assisting in Resident-focused programs, providing leadership and organization.
  • Share your musical talents by providing entertainment.
  • Visiting with residents who need one to one and small group interactions.
  • Palliative Care volunteer positions are available. (Palliative Care training would be an asset).
  • Assisting with special events and monthly theme programs.
  • Assisting with special projects.
  • Accompanying residents on outings from the Home.
  • Fundraising events.  Be a member of our Dearness Home Auxiliary.
  • Specialized training offered - SMART Serve.
  • Specialized training offered - Palliative Care.

Please reach out to the Dearness Home Volunteer Coordinator for more information.

 

Covid-19 Information

The City of London is committed to doing everything possible to slow the spread of COVID-19 and ensure the delivery of vital City services. The health and safety of all Londoners is our top priority during these unprecedented times. In response to the increasing risk from the new variant of Covid-19, the Ontario Government has changed regulations for those visiting long-term care facilities, and for residents wishing to be absent from those facilities.  Its important to note that any and all guidelines can change based on direction from our Government or in regards to maintaining our residents health.

Covid-19 Information
Dearness Home Covid-19 Outbreak Status

Please Note:  Due to a resident testing positive for Covid-19, the 3 West Home Area of Dearness Home has been places in suspect outbreak measures. Please review the August 15, 2022 Memo for all the details.

For more information on Covid-19, you can visit the Outbreak Status Report provided by the Middlesex-London Health Unit.

Covid-19 Vaccination Timelines & Guidelines

It is important to note that all Essential Caregivers and General Visitors coming to visit inside Dearness Home must have two doses of COVID-19 vaccine approved by the Government of Canada.  Access to the interior of Dearness Home will be denied to those who fail to provide the necessary proof of vaccination.  If you believe you have a valid medical exception to receiving the vaccine, please contact Dearness Home staff for next steps.

You can book a vaccination appointment by visiting www.covidvaccinelm.ca or by phone at 226-289-3560.

Covid-19 Visitation Guidelines & Resident Absences - Updates

Please review the Visiting Guidelines put into place at Dearness Home to help maintain and protect the health of our staff, residents and volunteers. As always, if you have any concerns, please reach out to the team at 519-661-0400.

Government Allowed Absences

The government has allowed four types of absences from long-term care homes:

  • Medical Absences:  Medical absences to seek medical and/or health care:
    • Outpatient medical visit and a single visit, less than or equal to 24 hours in duration, to the Emergency Department that do not require testing or self-isolation upon returning to Dearness Home.
    • All other medical visits like admissions/transfers to other health care facilities or multi-night stays in the Emergency Department, require testing and isolation in accordance with the current government directives upon return to Dearness Home.
  • Compassionate/Palliative Absences:  Compassionate and/or palliative absences are ones used to visit a dying loved one.
    • Single day absences, less than or equal to 24 hours in duration, do not require testing or self-isolation upon returning to Dearness Home.
    • Overnight absences require testing and isolation in accordance with the current government directions upon returning to Dearness Home.
  • Short-term Day Absences:  Short-term absences are considered less than or equal to 24 hours in duration and do not require testing or isolation upon returning to Dearness Home.
    • Essential absences include absences for reasons such as groceries, pharmacies and outdoor physical activity. All individuals, regardless of their immunization status, can participate in essential absences, unless the resident is in isolation and on Droplet and Contact Precautions, or as directed by local public health unit.
    • Social absences include absences for all reasons not listed under medical, compassionate/palliative, and/or essential absences that do not include an overnight stay.
  • Temporary Absences: Temporary absences involve absences of two or more days and one or more nights for non-medical reasons. These absences require testing and isolation, in accordance with government rules, upon returning to Dearness Home.

Limitations on Absences:

  • When a stay-at-home order is in effect, essential absences will be permitted however; social and temporary absences will not be permitted.
  • Temporary absences will require prior notice be given to Dearness Home to allow staff to prepare medication for the resident. 48 hours notice is required.
  • When/if a resident on an outbreak Home area or in isolation wishes to leave Dearness Home for a medical or compassionate/palliative absence, the Dearness Home staff will consult with public health for advice and direction.

Safety during Absences:

It is important to note that absences from Dearness Home can expose residents to a greater risk of Covid-19 infection, which can cause life-changing impairment or death. Please keep in mind that some residents are not vaccinated, and that immunization is never a perfect barrier to infection or passing along infection. With this individual and collective responsibility in mind, the residents and those with them should always put safety first by following these crucial steps:

  1. Wear a mask:  The resident will leave Dearness Home with a surgical mask, if tolerated,  that should cover their nose and mouth throughout the absence. Any persons accompanying or interacting with the residents should also wear a mask.
  2. Physical distancing:  The resident should remain two meters distance from others. This is particularly important when masks are off during eating or drinking.  Residents should also try and avoid enclosed spaces whenever possible.
  3. Manage risks:  Crowds or other high-risk areas suck as malls and indoor restaurants, should be avoided.
  4. Practice hand hygiene:  The resident and those accompanying them should wash their hands frequently and carry hand sanitizer.

Taking Short-Term Absence

Please note:

  • Permission from Dearness Home for a short-term absence is not required.
  • The resident of their essential caregiver must sign out before leaving and sign back in upon their return to Dearness Home.
  • Activities outside of Dearness Home must not breach government COVID-19 restrictions.
  • Departures must be between the hours of 9:00 a.m. and 4:30 p.m. on Saturday, Sunday and holidays and between 9:00 a.m. and 8:00 p.m. on weekdays.
  • Returns should be prior to the end of visiting hours or when this is not possible, residents should be back at the Dearness Home no later than 9:00 p.m.

Taking a Temporary Absence:

Please note:

  • The resident of POA/SDM must speak to the RPN on the Home area at least 48 hours before the proposed departure time. This will allow staff to package any medication required by the resident for the absence.
  • The resident or their essential caregiver must sign out before leaving and sign back in upon their return to Dearness Home.
  • Activities outside of Dearness Home must not breach government COVID-19 restrictions.
  • Departures must be between the hours of 9:00 a.m. and 4:30 p.m. on Saturday, Sunday and holidays and between 9:00 a.m. and 8:00 p.m. on weekdays.
  • Returns should be prior to the end of visiting hours or when this is not possible, residents should be back at the Dearness Home no later than 9:00 p.m.
  • When the resident returns to Dearness Home after being away for one or more nights, Dearness Home will reference their vaccination status, test and isolate the resident if required under current government regulations.
Important Covid-19 Updates
Absences and Social Gatherings - Snapshot

Take a look at Absences and Social Gatherings Snapshot to learn the requirements for residents and visitors regarding immunization.  It's important to note that the pandemic may require short-term changes to these rules, which will be communicated to substitute decision makers by robo-call and/or email.

Please note the following document is meant to be used as a snapshot. For more details, please refer to the "Dearness Home Visits During Pandemic Policy" and appendices, and also read "Residents Leaving and Returning to Dearness Home."

Visitor Requirements

indoor visits

outdoor visists

Home area in outbreak or Resident in isolation

Essential Caregiver

Maximum of four (4) Essential Caregivers may be designated. Must participate in surveillance testing and be vaccinated with 3 doses.

Maximum of four visitors including Essential Caregivers, per resident at at time, unless the Home is in outbreak or quarantine. At that time, a single Essential Caregiver may visit at any one time.

*Masks are required at all time.

*Drinking and eating is not permitted.

 

May be indoors - 4 per visits.

Physical distancing with the resident is not required but strongly recommended by Dearness Home if the resident is not fully vaccinated.

May support in the dining room or participate in supervised recreation programming.

 Maybe outdoors with no maximum visitors.

Physical distancing with the resident is not required but strongly recommended by Dearness Home if the resident is not fully vaccinated.

May support in the dining room and participate in supervised recreation programming.

May support in Resident's room/isolation room (One Essential Caregiver per visit)

Must wear specified PPE

Non-Essential General Visitor

Visits are limited to one hour and must be pre-scheduled 72 hours in advanced.

Indoor visitors must be vaccinated with at least two doses and be rapid tested.

indoor visits - 4 per visit.

Physical distancing is not required by strongly recommended by Dearness Home if the resident is not fully vaccinated.

May support in the dining room and participate in supervised recreation programming.

 When season permits, outside visits in covered visiting area are limited to two due to physical limitations.

Dearness Home sets no limits for visits on the grounds.

Physical distancing is not required by strongly recommended by Dearness Home if the resident is not fully vaccinated.

Not permitted unless resident's Home Area is unaffected by outbreak.

Absences Requirements

The resident and those they are with must wear surgical/medical masks at all time - as tolerated for the resident- and must practice social distancing and wash hands often.  Residents will be actively screened upon return.  

Upon return from overnight absences, residents will be PCR tested and isolated according to the requirements with government requirements.

All Residents

Home Area in outbreak/Resident in isolation

Medical

Permitted

Permitted

Compassionate/Palliative

Permitted

Permitted

Short term absences - essential and social

*excludes overnight absences.

Permitted

Permitted

Social (not absent overnight)

Permitted for all residents regardless of vaccination status.

 

Not permitted

Temporary 

2+ days/overnight

Permitted for residents with at least four doses of COVID-19 vaccine. As of March 14, these will be permitted regardless of vaccination status.

Please note that in order to prepare medications for absences, the RPN for Home Areas require 48 hours of notice.

Not Permitted

 

Visits during the Pandemic
Which Visit is Best for Me?

Dearness Home recognizes that being able to connect with friends and family is essential to a resident’s emotional health and well-being. We are committed to making visits happen, however; we are also committed to maintaining a safe environment for the people who live at Dearness Home and to following the direction of the Ministry of Health and Long Term Care.

The health and safety of our residents is our top priority. Please help us keep your loved one and you safe by following the visit guidelines below. It is important to note that if these guidelines are not followed by a visitor, visiting privileges can be suspended.

Visitor Information for Virtual or Window Visits

To schedule a virtual or window visit, and your loved one does not have a registered essential caregiver, please call your Home Area Recreation Coordinator:

  • Oakdale - Laura, Matthew and Tristan at 519-661-0400 ext 8211
  • Second Floor - Christie at 519-661-0400 ext 8221
  • Third Floor - Tammy at 519-661-0400 ext 8231
  • Fourth Floor - Jacquie at 519-661-0400 ext 8241
  • Fifth Floor - Joanne at 519-661-0400 ext 8251

Please read the information below carefully before your visit. It is important to note that general visitors less than 14 years old must be accompanied by an adult.

Please Note:   All food/drinks are now allowed into Dearness Home to give to your loved ones, meaning a resident can partake of a nutritional break during your visit.  It is important to note that any food item coming in is only for the resident, not something for the visitor. Please note all visitors must be masked at all time, as per Ministry requirements, as well please continue to encourage your loved ones to remain masked during your visit. 

Guidelines for Virtual and Window Visits
 

Virtual Visit 

(video call)

Widow Visit

Availability

Ongoing

Available to residents who do not have an essential caregiver.

Due to upcoming construction work on the new auditorium, window visits will end sometime in the Spring of 2022.

Frequency

Once per week

Once per week

Number of people permitted

There are no limits to the number of people permitted

Multiple people can participate, as long as the participants comply with current provincial COVID-19 restrictions.

Location

Visits will take place in the location that best suits the resident (i.e. their room.)  A staff member will use a tablet and provide assistance to the resident as needed during the call.

Residents will be inside Dearness Home in front of a large window. A phone is provided for residents to talk wit their visitor(s).  Staff will provide assistance to the resident as needed (i.e. holding the phone.) Should assistance not be needed, the staff member will move away to provide privacy, but will keep the resident in sight, should they need assistance.

Screening Requirements

No screening required.

No  screen required. In the event that Public Health declares an outbreak, visits are note permitted until outbreak is resolved.

Mask, goggles and other protective equipment requirements

No masks required.

Masks are recommended and all participants must comply with current Provincial Covid-19 restrictions.

Resident Participation

All residents may participate, provided they are not in isolation.

All residents may participate, as long as they are not in isolation and their Home Area is not in outbreak.

Pet Restrictions

No limitation on pets.

Leashed pets are permitted.

Weather Impacts

Visits are note weather dependent.  If a virtual visit is cancelled, the visit can not be rescheduled.

Visits are note weather dependent.  They will happen regardless of what they weather is that day unless the visitor wishes to cancel.  If a window visit is cancelled, the visit can not be rescheduled.

 

Visitor Information for Outdoor Visit

Please note that all outside visits are currently suspended due to the season. If you have any questions, please reach out to Dee Decock at 519-661-0400 ext 8273 or via email at ddecock@london.ca

Visitor Information for Inside Visit

If you are the Power of Attorney or Substitute Decision Maker for the resident and would like to schedule a visit, please all Dee Decock at 519-661-0400 ext 8273 or email ddecock@london.ca a minimum of 72 business hours ahead of time. Please note residents can have up to four visitors at a time.

Please read the information below carefully before your visit. It is important to note that general visitors less than 14 years old must be accompanied by an adult and have at least two doses of the COVID-19 vaccine. Children under the age of five can visit pending they have two doses of the COVID-19 vaccine and have been tested. Children under the age of one, may enter the home without surveillance testing. Children under the age of two years are not required to wear a mask.

Please Note:   All food/drinks are now allowed into Dearness Home to give to your loved ones, meaning a resident can partake of a nutritional break during your visit.  It is important to note that any food item coming in is only for the resident, not something for the visitor. Please note all visitors must be masked at all time, as per Ministry requirements, as well please continue to encourage your loved ones to remain masked during your visit. 

Guidelines for Indoor Visits

Important information you need to know before you set off:

  • The POA/SDM must book the appointment at least 72 business hours in advance and provide the name(s) of the visitors.
  • A maximum of four general visitors may visit at the same time.
  • A copy of the enhanced vaccination certificate for each visitor, including the QR code, must be sent to Dee Decock at ddecock@london.ca at the time of booking the visit.
  • All visitors must read the Dearness Home "Visits During Pandemic" policy in the past month - available on the website.
  • Ensure you arrive at your appointment time.

Upon arrival at Dearness Home:

  • Park near the front entrance in the parking lot accessed from Southdale Road.

Screening and Testing:

  • Proceed to the screening area, just inside the sliding doors at the front entrance where you will be greeted by the screener.
  • Tell the screener who you are and sign your name on the Visitor Sign-in Sheet.
  • To be cleared to visit you must:
    • Clean your hands using the hand-sanitizer provided.
    • Put the supplied face mask on, covering both your mouth and nose.
    • Answer no to all screening questions.
    • Attest you:
      • Have not visited another resident who is self-isolation or symptomatic, and/or another Home in outbreak in the last 11 days.
      • Have read the "Visits During a Pandemic" policy in the past month.
  • If you have passed the screening, you will be given a sticker to indicate the Dearness staff that you are a general visitor and will be visiting inside the resident's room.
  • Have reviewed the General Visitor Educational information in the past three months.
  • Proceed into lobby and do directly to the Testing Centre located to the left in the lobby area, to get tested for Covid-19.
  • You will be swabbed by a nurse and asked to sit to wait for your results, approximately 15 minutes, before proceeding to the resident's room. The visit will not occur if you test positive and you will receive guidance on next steps.

The Visit:

  • Proceed straight to the resident's room and please do not visit with other people on your journey.
  • Enjoy your visit. Please remember you must continue to wear your mask throughout the visit, and that you must remain in the room, dining room or attend a supervised recreation program.
  • If both you and the resident ARE fully vaccinated, closer physical contact is permitted.
  • Your visit must last no more than one hour.
  • Cleanse your hands before leaving.
  • Proceed directly from the Home and do not visit with others on your way.
  • Please note that for the safety of residents and staff, any breach of the required precautions or anti-social behaviour will result in the withdrawal of visiting access for the individual involved.  All surfaces are cleaned between visits.

 

 

Essential Caregiver Information Package and Guidelines

The government has decided that four people designated by the resident, if they are incapable, their Power of Attorney (POA) or substitute decision maker (SDM), may be allowed into the long-term care Home as Essential Caregivers. These Caregivers must be at least 18 years of age. They may be a family member or a privately hired Caregiver, a paid companion or a translator.

Such Caregivers, who will not be permitted into the Home until fully vaccinated (3 doses) and receiving in-person education, are seen as essential because they will provide direct care for Dearness Home residents. Care in the way of eating, mobility, personal hygiene, cognitive stimulation, communication, connections, relational continuity and/or assistance with decision making.

COVID-19 can be fatal for those who live in long-term care and keeping COVID-19 out of Dearness Home is extremely important. Caregivers will be required to respect and practice the infection control measures put in place to keep Dearness Home residents and staff safe. To help ensure this, before Caregivers come in to the Home to provide care they will receive approximately one hour of in-person education on infection control practices, which includes how to safely put personal protective equipment on and take it off.

If you are the POA or SDM for care, please speak with your loved-one in the Home and your family to decide if you want to designate Caregivers.  If so, decide who the Caregiver(s) will be and then please contact Cheryl Gilmour, Manager Community Life by email cgilmour@london.ca or by phone 519-661-0400 x8271 to work with you to arrange a mutually agreed upon training time.

Please Note: Only the resident or the POA/SDM for care can designate a Caregiver.

Full Essential Caregiver Information Package and Guideline Document.

Essential Caregiver Education Package

Visitor Policy and Procedures for Pandemic

The Dearness Home will provide an organized process to ensure a safe environment for visits that follows provincially mandated direction and Public Health infection controls protocols. Please read the policy and guideline documents below. Please reach out if you have any questions to the Dearness Home staff at 519-661-0400 ext 8262.

Dearness Home Visit Policy and Procedure

Medical Contraindication Form

 

Residents Leaving the Home - Short Stay, Temporary and Medical Absences 

Please Note:  Changes have been made to both day and overnight absences at Dearness Home:

  • Day Absences:  Absences for social purposed have been resumed regardless of vaccination status.
  • Overnight Absences:  Overnight absences for social purposes have been resumed regardless of vaccination status. Residents will be actively screened prior to any entry; isolated on arrival until a negative PCR test is obtained  - must wait for results on day 5 PCR prior to being released from isolation.

Please read the following information to find all the information needed to arrange a short stay, temporary or medical absence from Dearness Home.

Residents leaving and returning to Dearness Home

The Government has allowed four types of absence from long-term care Homes:

Medical Absences:

Medical absences are absences to seek medical and/or health care:

  • Outpatient medical visits and a single visit, less than or equal to 24 hours in duration, to the Emergency Department do not require testing or self-isolation upon to Dearness Home.
  • All other medical visits (i.e. admissions/transfers to other health care facilities, multi-night stays in the Emergency Department) require testing and isolation, if applicable, upon return.

Compassionate/Palliative Absences:

  • Single day absences, less than or equal to 24 hours in duration, do not require testing or self-isolation upon return.
  • Overnight absences require testing and isolation, if applicable, upon return.

Short-term (day) Absences:

  • Short-term absences are absences that are less than or equal to 24 hours in duration. Active screening and testing on day 5 following the return of the resident is required. No isolation is required.
  • There are two types of short-term (day) absences:
    • Essential absences which include absences for reasons of groceries, pharmacies and other physical activity. All individuals, regardless of their immunization status, can participate in essential absences, unless the resident is in isolation and on Droplet and Contact Precautions or as directed by the local public health unit.
    • Social absence include absences for all reasons not listed under medical, compassionate/palliative, and our essential absences that do not include an overnight stay.

Temporary Absences:

  • Temporary absences include absences involving two or more days and one or more nights for non-medical reasons.

Limitations on Absences

  • When a stay-at-home order is in effect, as per O. Reg 265/21, essential absences are permitted by social and temporary absences are note permitted.
  • Temporary absences require permission from the Home.
  • When a resident on an outbreak Home Area or in isolation wishes to leave the Home for a medical or compassionate/palliative absence, the Home will consult with public health for further advice.

Safety during Absences

Absences from Dearness Home can expose the resident to a greater risk of Covid-19 infection, which can cause life-changing impairment or death. It is important to keep in mind that some residents are not vaccinated, and the immunization is never a perfect barrier to infection or to passing on infection.

With this individual and collective responsibility in mind, the resident and those with them should always put safety first and follow these crucial steps:

  • Wear Masks: The resident will leave Dearness Home with a surgical mask that should cover their nose and mouth throughout the absence, if tolerated. Any other person with interacts with the resident should also wear a mask.
  • Physically Distance:  Unless both the resident and the person they are interacting with are fully immunized ( 2 vaccine doses and 14 days since the second dose received) the resident should remain two meters distance, particularly important when masks are off when eating and drinking and avoid enclosed spaces wherever possible.
  • Manage Risks:  Crowds or other high-risk areas, such as malls and indoor restaurants, should be avoided.
  • Practice Hand Hygiene:  The resident and those with them should wash their hands frequently. Make sure to carry hand sanitizer.

Taking a short-term absence:

  • Permission from Dearness Home for a short-term absence is not required.
  • The resident or their essential caregiver must sign out before leaving, and sign in on their return. 
  • Activities outside of Dearness Home must not breach Government COVID-19 restrictions.
  • Departure must be between the hours of 9:00 a.m. and 4:30 p.m. on Saturday, Sunday and Holidays r 9:00 a.m. to 8:00 p.m. on weekdays.
  • Return should be prior to the end of visiting hours or where this is not possible, by 9:00 p.m. at the latest.

Taking a temporary absence:

  • The resident may take a temporary absence regardless of vaccination status.
  • The resident of POA/SDM must speak to the RPN on the Home Area at least 48 hours before the proposed departure time, in order to allow time for considerations from management and for the packaging of medications for the absence.
  • The resident or their essential caregiver must sign out before leaving and signing in on their return.
  • Activities outside Dearness Home must not breach Government COVID-19 restrictions.
  • Departure must be between the hours of 9:00 a.m. and 4:30 p.m. on Saturday, Sunday and Holidays or 9:00 a.m. to 8:00 p.m. on weekdays.
  • Return should be prior to the end of visiting hours or where this is not possible, by 9:00 p.m. at the latest.
  • When the resident returns to Dearness Home after being away for one or more nights, Dearness Home will reference their vaccination status and test & isolate the resident if required under Directive #3 from the Government.

 

 

General Visitor Education - Protection Against Covid-19

Safety is important to all of us at Dearness Home. Please reach out if you have any questions or concerns around safety at Dearness Home. Please take some time to read through the information below to help us all ensure the safety of our residents, staff and volunteers.

Current Screening for Covid-19 - Ministry of Health 

Vaccination Requirements:  To visit inside Dearness Home, visitors must have received at least two doses of the Covid-19 vaccine. It is important to note that the official confirmation of vaccinations and booster through the accepted/approved QR Code with Cheryl Gilmour or Dearness Home delegate.  Rapid testing will be required.

Hand Hygiene and PPE - Why It's Important.

Alcohol-based hand rub is the preferred method of sanitizing because it is faster and more readily available.  When there is no visible soiling of the hands, the following hand hygiene technique is to be followed:

  • Dispense a "Loonie-sized" amount of hand sanitizer onto hands;
  • Rub hand sanitizer thoroughly on hands ensuring areas in between fingers and the tips of the fingers are well covered and 
  • Allow the hand sanitizer to air dry; do not rub it off with a paper towel.

Sanitizing of the hands should happen:

  • Before and after any care,
  • After using the washrooms,
  • After blowing your nose, coughing or sneezing, 
  • Before and after entering and leaving the resident room,
  • After touching any frequently-touched  surfaces such as hand rails, doorknobs, elevator buttons and cell phones; and
  • Before and after feeding a resident.

Please visit the following Public Health webpages for additional instruction:

Screening at the Door

On arrival to visit your loved one, your will be screened and asked the following questions:

Do you attest that you:

  • Have not visited another resident who is self-isolating or symptomatic, and/or another home in outbreak in the last eleven days.
  • Read the "Visits during a Pandemic Policy" and the general visitor education material.

How to have a safe visit

Visitors who are visiting indoors must have at least two doses of vaccine and check in with Dearness Home's testing centre on every visit. While visiting, our staff asks that you:

  • Review Dearness Home's visitor's policy;
  • Clean your hands when you arrive and throughout your visit;
  • Wear a mask at all times that covers both the mouth and nose. A mask will be provided upon your arrival at Dearness Home. Please note that there is no eating or drinking during your visit;
  • Maintain physical distancing during your visit. Physical contact with a fully vaccinated resident is permitted,  but it is strongly recommended to remain two meters/6 feet apart;
  • Clean your hands during your visit as well as when you leave Dearness Home. Cleaning your hands thoroughly using the sanitizer provided and use it to remove and dispose of your mask.

How to protect yourself and others

  • Practice social distancing
  • Wear you mask.
  • Get vaccinated
  • Wash your hand.
Covid-19 Testing Centre Break Times

Covid-19 Testing Centre  Break Times:

Monday to Friday:  10:00 a.m. to 10:15 a.m. & 5:00 p.m. to 5:30 p.m.

Weekends and Holidays: 10:00 a.m. to 10:15 a.m. and 12:00 p.m. to 12:30 p.m.

 

     

    Emergency Plans

    Dearness Home Emergency Plans

    Below you will find a list of the Dearness Home emergency plans. If you require more information on these plans or have some questions, please reach out to our administration at 519-661-0400

    Emergency Plans
    Building, Extreme Weather & Natural Disaster Emergency Plans
    Medical Emergency Plans
    Bomb Threat Emergency Plans
    Chemical Spill Emergency Plans
    Violent Outburst Emergency Plans
    Administrative  Emergency Plans
    Fire Emergency Plans
    Evacuation Emergency Plans
    Missing Resident Emergency Plans
    Community Disaster
    Communicable Diseases Emergency Plans

     

     

     

    Quality Improvement Plan

    Dearness Home Quality Improvement  Plan

    Dearness Home Quality Improvement Plan

    Dearness Home's continuous improvement lead and chair of the Continuous Quality Improvement Committee, Jason Westbrook, Manager of Support Services and Business Operations, will continue to review Dearness Home's Quality Improvement Plan's progress monthly with the management team, and quarterly with the Continuous Quality Improvement Committee. For more information on the plan or if you have questions, please reach out to Jason Westbrook at jwestbro@london.ca

     

     

    Complaints and Concerns

    Concerns or Complaints

    If you have a concern or a complaint about the care or services your loved ones receive at Dearness Home, it is important that we hear from you. 

    We suggest following the steps listed below to resolve your concerns quickly:

    • For all urgent issues, please first ask to speak to your Registered Nurse (RN). In many cases the RN is the best place to share your concern and more importantly, resolve your concern. They will also have the ability to escalate the matter as required.

    • If you feel your concern has not been addresses or would like to speak with the Dearness Home Administrator, Leslie Hancock, he can be reached at 519-661-0400  ext 8260. You can also send your concern via email to DearnessConcerns@london.ca .

    If you are not satisfied with the resolution of your concern provided by Dearness Home or prefer to take the issue directly to the Ministry of Long-Term Care (MOLTC), you can contact the MOLTC's Action Line at 1-866-434-0144 or in writing care of the Director, Long-Term Care Inspection Branch, Long-Term Care Operations at 119 King Street West, 11th Floor, Hamilton, ON L8P 4Y7.

    Last modified:Monday, August 15, 2022