The Homelessness Online Dashboards provide monthly insights into London’s homelessness system and related community responses.
Homelessness is complex and fluid. People may move in and out of homelessness, and some experiences are not fully captured through traditional data collection methods. For this reason, the dashboards should be used to understand trends and patterns over time rather than as exact counts.
Homeless Individuals in London Dashboard
This dashboard tracks the number and characteristics of individuals and families experiencing homelessness in London. It includes regularly updated information such as the number of individuals experiencing homelessness, demographic information, and encampment data.
This dashboard uses information collected through the Homeless Individuals and Families Information System (HIFIS), Canada’s national data system for homelessness services. Its accuracy depends on the information clients consent to provide and the quality of data entry by local service providers. Only individuals who have engaged with a City-funded service provider will appear in HIFIS. Data about people outside this system is drawn from other sources, such as the City’s CRM database, including encampment counts.
View the Homelessness Individuals in London Dashboard
Emergency Shelter Dashboard
This dashboard provides monthly and annual insights into how emergency shelters funded by the City of London are used. It includes information such as the number of individuals accessing shelters, total stays, length of stay, and system capacity. The data is based on shelter stays recorded by service providers in the Homeless Individuals and Families Information System (HIFIS).
This dashboard includes many, but not all, emergency shelters in the community, as some operate outside of City funding. In some cases, providers operate additional beds through other funding sources beyond those funded by the City. As a result, the number of stays and occupancy rates may exceed municipally funded capacity. A stay may also include short visits, not just overnight stays.
Health and Homelessness Whole of Community System Response Dashboard
This dashboard provides monthly updates on progress related to initiatives led through the Health and Homelessness Whole of Community System Response (WoCSR).
It focuses specifically on progress related to Highly Supportive Housing, outcomes and activity related to Hubs, and monthly progress updates, summarizing key activities, progress, and areas of collaboration across the response.
This dashboard is intended to track progress on WoCSR projects and priorities. It does not represent all homelessness or housing activity in London and should be viewed alongside the other dashboards on this page for broader system context.
View the Whole of Community System Response Dashboard
Understanding the data
Because homelessness is closely tied to health, housing stability, and access to social services, the information presented on these dashboards often intersects with related factors. The dashboards are designed to provide insight into system trends and outcomes, not a complete picture of every experience. Data sources vary by dashboard.
Evolving over time
The dashboards are designed to adapt and evolve over time. As new insights emerge, metrics and features will be refined. The purpose is not only to show current trends, but to evolve alongside London’s response to homelessness.
As development continues, additional dashboards will be created, including those related to shelter statistics, inflows and outflows, Housing Stability Action Plan tracking, and general housing data.