City of London Municipal Compliance Services conducted a proactive tow truck business licence enforcement initiative which resulted in 92 by-law penalties and 10 warnings against 12 towing firms. Additional penalties, as well as business licence suspensions, are pending.
In 2021, City Council passed an amendment to the Business Licensing By-law to introduce towing regulations which focused on consumer protection and safety of the public and first responders at accident scenes. The enforcement project, scheduled over one week in November 2022, focused on business licensing regulations including record keeping, impound yard requirements and maximum fees for towing and storage.
“Through collaborative and consistent enforcement, we will ensure compliance with local and provincial regulations for the towing industry,” said Orest Katolyk, Director Municipal Compliance. “Business licensing regulations were enacted in response to price gouging and issues at accident scenes raised by citizens and first responders.”
Prior to the proactive enforcement project, 42 penalties and two licence suspensions were issued in response to complaints since July 2021.
For more information on tow truck business licences visit: www/london.ca/tow