Child Care Fee Subsidy Program

Eligibility for fee subsidy is based on your reason for child care and financial need.

You may qualify if you are:

• Working (full-time, part-time, self-employed)
• Attending school or a training program
• Receiving Ontario Works (OW) benefits
• Receiving Ontario Disability Support Program (ODSP) benefits
• Experiencing a social or special need (parent/caregiver or child)

There are two steps to complete your application:

1. Submit your application through the Children’s Services Portal.
2. Upload the required documents.

Your application will not be processed until both steps are complete.

To avoid delays, have these documents ready to submit with your application:

• Identification for all members of your household (for example: birth certificate, passport)
• Proof of income (for example: Notice of Assessment, Ontario Works/ODSP statement, or recent pay stubs)
• Proof of employment, school, or approved activity (for example: work schedule, school timetable)

Submit your application online through the Children’s Services Portal.

By creating an account, you can:

• Apply for child care fee subsidy
• Upload your documents securely
• Send and receive messages
• Update your contact information
   

Children's Services Portal

After creating an application, return to the portal and upload your documents.

Most applicants will need:

• Identification for all family members (including parents, siblings, and children)
• Proof of address (recent utility bill)
• 2 recent pay stubs (for both care)
• Notice of Assessment (NOA) (for both parents)

Before uploading:

• Make sure documents are clear and easy to read
• Include all pages and required information
• Maximum file size is 4MB
• Accepted file types: PDF and JPG

Once your application and documents are submitted:

• A Community Support Associate (CSA) will review your file
• You may be contacted if more information is needed
• You will be notified of your eligibility.

If eligible, your child will be approved for Child Care Fee Subsidy in a licensed Child Care setting or an approved recreation program. 

If funding is not available, eligible children will be placed on a waitlist. 

Your waitlist date is the date all required documents are received. 

How do I reset my password?
Use the “Forgot Password” option in the portal and follow the instructions.

What if my document won’t upload?
Check that your file type and size meet the requirements listed above.

Can I contact someone without using the portal?
Yes. You can call or visit the office in person.

You may need the following forms:

• Therapeutic referral form for child care / Recommandation thérapeutique aux fins de garde d’enfants
• Child care fee subsidy application form / Formulaire de demande pour la subvention de garde d’enfants
• Employment package / Dossier d’information sur le travail indépendant 

These can be uploaded through the portal, mailed, faxed, or dropped off in person.

If you disagree with your eligibility decision or subsidy amount, you have the right to appeal.

You must submit your appeal in writing within 30 days of receiving your decision.

Include:

• Your full name
• Contact information
• Any new or relevant details 

You can submit your appeal:

By mail or in person:
Manager, Child Care Fee Subsidy
355 Wellington St, Suite 248
P.O. Box 5045
London, ON N6A 3N7

Through the Children’s Services Portal (use subject line: APPEAL)

Appeals are reviewed within 5 business days.