Social Housing
Social housing is a government-assisted housing that provided rent-geared-to-income and affordable rental units to households with low-to-moderate incomes. Social housing can include: public housing, not-for-profit and co-operative housing. Learn more about qualifying and applying for the City of London social housing.
Qualifying
To qualify for social housing in the City of London and the County of Middlesex, applicants must:
- Be 16 years of age of older and be able to live independently.
- Each member must be a Canadian citizen, landed immigrant or refugee claimant.
- No members of the household has a deportation order, departure or exclusion order under the Immigration Act.
- No member of the household owes arrears for either rent or damage to any social housing unit.
Applying for Social Housing
To apply for social housing rent geared-to-income housing, you must complete the following steps:
Step One - Complete the Application Package
The application package consists of three categories - Adults, Family and Senior. Download and print the application form and building selection form that best describes your situation.
The Building Selection Forms
If you are a household with no dependents (adults/singles and childless couples from age 16+) looking to live in designated adult social housing, please download and print the Adult Building Selection Form. Please note that some buildings will accept adults only from age 50+, seniors 6-+ or 65+ and small families.
If you are a household with dependents (one or more dependents) looking to live in a designated family social housing, please download and print the Family Building Selection Form. Please note that some buildings will accept households without dependents such as adults/singles/couples and seniors 60+ and 65+.
If you are a senior from ages 60+ or 65+ and looking to live in designated senior social housing, please download and print the Senior Building Selection Form. Please note that this is only for seniors age 60+ and 65+.
Please note that these forms are Adobe PDF. To download and print, you must have the latest in Adobe's PDF on your computer. Click on the Adobe link for a free download.
Step Two - Qualifying for Social Housing
As you determine if you qualify for social housing, you may find you qualify for Special Priority Status or Urgent Status. If the following circumstances apply to you, complete the form and submit it with your basic application.
Priority Forms
Priority Forms are used if you may be experiencing trafficking, or domestic abuse and violence by living together with an abusive person and need to find housing right away.
Urgent Application Forms
Urgent application forms are used if you are experiencing homelessness, have a medical urgency need or a social urgency need to live in social housing.
Please download and print the form that best reflects your situation.
Request for Urgent Homeless Status Form
Additional HAC Application Forms
Additional application forms may be requested by the HAC team.
Independent Living Assessment Form - Required by HAC concerning independent living.
Divestment of Residential Property - Required when owning a property/
Request for Internal Review - Required to appeal any decision made by the HAC or your social housing providers/landlord.
Request for Final Review - Required if you are not satisfied with a decision made by the HAC or your housing provider/landlord thru the request for internal review.
Step Three - Submit Your Application
Submit your forms and documents to the Housing Access Centre: Citi Plaza, 355 Wellington Street Suite 248, 2nd Floor London, ON N6A 3N7 Telephone: 519- 661-0861 Regular business hours: Monday, Wednesday, Thursday & Friday 8:30 a.m. - 4:00 p.m. Tuesday 8:30 a.m. - 6:00 p.m. Please note: Applications will not be accepted by fax. Applications can be scanned and email to hac@london.ca.
Documents Required
The following is a list of all the required documents that must be provided with your application for everyone listed on the application form.
Some items may not apply to some individuals.
- Copies of Canadian birth certificates, Canadian passport, landed immigrant, permanent resident card or refugee claimant documents for ALL members of the household.
- Custody documentation or agreement (i.e. Court/lawyer/CAS, ex-partner, etc.) verify at least 50% custody.
- A copy of a repayment schedule for anyone in your household who owes money to an Ontario social housing.
- Copies of ALL household monthly income of you and all persons who will be living with you.
- Self-employed - Please provide proof of income such as your latest income tax, investment Interest income, pay stubs, etc.
- Copies of owned assets of all household.
- If pregnant, provide proof of pregnancy i.e. doctors note or ultra sound picture.
- If you are claiming homelessness, abuse, a serious medical condition, a dangerous or life threatening situation, etc., proof is required from someone in a professional position (court/lawyer/doctor/police/worker).
Guide to Social Housing Directory
The guides below are intended as an aid for anyone who is looking for rental housing in the City of London and County of Middlesex. The non-profit housing providers listed in the guide offer subsidized housing and low-end market rent (not subsidized) for people with low income and is designated for Seniors, Adults, and Families. The housing resources listed in this directory may, from time to time, have waiting lists.
Social Housing Provider Tools
As a social housing provider you have access to a variety of tools and supports from the housing team. If you have any questions or concerns, please reach out to the Housing Team.
Housing Division Notices
Housing Division Notices or HDNs are policies, procedures and directives established by the service manager to ensure consistent program delivery. If you have any questions regarding these HDNs, please reach out to the housing team.
Housing Division Notices
HDN 247 -2021 Revenue and Cost Indices Attachments (Replaces HDN 2019-240)
HDN 246 - Calculating Minimum Rent
HDN 245 - Local Rule - Maximum Household Income (Replaces HDN 2018-234)
HDN 244 - Updated Income & Assets Review Form Attachment (Replaces HDN 2015-215)
HDN 239 - 2020 Rent Increase Guidelines (Replaces HDN 2018-233)
HDN 234 - Local Rule Maximum Household Income (Replaces HDN 2017-224)
HDN 210 - New Excluded Income for Rent Geared-to-Income Calculation
HDN 207 - Fluctuating Income Policy
HDN 206 - Vacancy Loss (Replaces HDN 2009-141)
HDN 204 - Carbon Monoxide Alarms (Replaces HDN 2014-202)
HDN 200 - New Mandatory Health & Safety Training
HDN 196 - Subsidy Surplus Fund
HDN 194 - Notices and Reviews of Decisions
HDN 193 - Local Standard for Multi-Year Financial Plans
HDN 192 - Local Standard Leases-Occupancy Agreements
HDN 191 - Local Standard for Property Management
HDN 190 - Local Standard for the Remuneration of Directors
HDN 189 - Local Standard for Board Meetings
HDN 188 - Local Standard -Conflict of Interest (Replaces HDN 2002-03)
HDN 183 - Housing Provider Annual Information Return & Reporting Requirements
HDN 181 - Local Rule - Maximum Absence from Unit (Replaces HDN 2002-27)
HDN 180 - Local Rule - Certain Convictions (Replaces HDN 2002-26)
HDN 179 - Local Rule - Refusal of Offer
HDN 178 - Local Rule - Ceasing to meet Occupancy Standards (Replaces HDN 2011-65)
HDN 177 - Local rule - Occupancy Standards (Replaces HDN 2005-85)
HDN 176 - Local Rule - Maximum Household Assets (Replaces HDN 2002-25)
HDN 174 - 2012 Ongoing Tenant Income Limits Sections 26 & 27 Housing Providers with Attachments
HDN 168 - Housing Services Act 2011
HDN 160 - Building Condition Assessments & Reserve Fund Studies
HDN 158 - Non-Income Producing Assets-Imputed Rate of Return (Replaces HDN 2009- 152)
HDN 146 - Local Rule for Adding to Original List of Housing Preferences (Replaces HDN 2005-89)
HDN 140 - Market Revenue & Vacancy Loss Recognition - Federal
HDN 138 - Preventative Maintenance Management
HDN 138 Attachments
General Maintenance Schedule - Apartment
General Maintenance Schedule - Townhouse
Inspection Checklist - Apartment
Inspection Checklist - Townhouse
The Housing Division is able to modify the above standard forms to suit individual needs. Please contact housing@london.ca
HDN 134 - Capital Expenditure & Reserve Guide Attachment
HDN 131 - Updated Guide to Rent Geared-to-Income Assistance Attachment
HDN 129 - Asbestos Management Program
HDN 127 - Local Rule on Household Income Limits for Federal Non-Profit Section 95 Projects Only.
HDN 126 - Tracking of Federal Housing Providers' Former Tenant Rent Arrears
HDN 125 - Subsidy Estimation Request Form (Replaces HDN 2002-10) Attachment
HDN 122 - Change to Funding Model Under the Social Housing Reform Act, 2000
HDN 118 - Business Continuity Plan Attachment
HDN 114 - Residential Tenancies Act 2006
HDN 108- Federal Universal Child Care Benefit
HDN 106 - Rent Arrears - Tracking by the Housing Access Centre Attachments
HDN 102 - Information Reporting Form Attachments
HDN 100 - Amendment to the Ontario Fire Code Regarding Smoke Alarms
HDN 99 - Personal Information Protection and Electronic Documents Act (PIPEDA) Attachment
HDN 98 - Refusal to Offer
HDN 97 - External Transfer of a Current Tenant from one Housing Provider to Another
HDN 88 - Local Rule for Market Rent to Rent-Geared-to-Income (Replaces HDN 2002-37)
HDN 87 - Local Rule for Internal Transfer (Update to HDN 2002-34)
HDN 81 - Domestic Hot Water Tanks
HDN 80 - Rent Arrears - Tracking by the Housing Access Centre
HDN 74 - Rent Inflation Factor to be used in the Calculation of Minimum Market Rent in 2005 Fiscal Year Attachment
HDN 73 - Asbestos Potential Health Risk due to Asbestos in Loose Fill Vermiculite Insulation
HDN 69 - Classifying & Reporting Maximum Rent Households During the 12 month Eligibility Period
HDN 68 - Application of Maximum (Market) or Minimum Rent
HDN 66 - Adding Members to Existing Rent Geared-to-Income Assisted Households
HDN 59 - Independent Living Assessment Form Attachment
HDN 55 - Subsidy Disbursement Policy
HDN 50 - Basic Eligibility Requirements for Geared to Income Assistance - Rent Arrears
HDN 49 - Record of Refusal to Offer
HDN 48 - Housing Special Notice
HDN 36 - Local Rule Rent Geared-to-Income to Market Rent to Rent Geared-to-Income
HDN 35 - Local Rule for Divestment of Residential Property
HDN 30 - Market Rent Analysis Form Attachment
HDN 29 - Part V Service Agreement Companion Document - Attachment available upon request
HDN 24 - Policy on Rent Recalculation
HDN 23 - Policy on Time Requirement to Report Changes Affecting Rent Geared-to-Income
HDN 22 - Policy on Rent Geared-to-Income Increases
HDN 21 - Policy on Pursuit of Income for Rent Geared-to-Income Eligibility
HDN 20 - Communication to Members Attachment
HDN 19 - Communication to Tenants
HDN 18 - Guest Policy for Households
HDN 14 - Procedures on Obtaining Ministerial Consent ( attachment available upon request)
HDN 9 - Operating Framework
HDN 7 - Internal transfers
HDN 5 - File Retention
HDN 2 - Corporate Requirements - Operating Agreement
HDN 1 - Housing Division Notices and Administration
Applicant Update Forms
Housing provider forms submitted directly to the Housing Access Centre to maintain the integrity of the coordinated access system.
Financial Administration
Below are guides, templates and forms used to report annual financial information.
Financial Guides, Templates & Forms
Annual Information Return Forms
Annual Information Return Template
Annual Information Return Guide
Annual Information Return Submission Checklist
Accountant Report with Appendix
Auditor Confirmation Template for Federal Non-Profit Housing Providers
Subsidy & Capital Budget Estimation Forms
As part of the Subsidy/Budget approval process, the Housing Division has designed a new Subsidy Estimation Request Form for both mixed and 100% RGI Provincial Reform Non-Profits and Co-operatives. The process is to provide information necessary to estimate annual subsidy/budget. Housing Providers please fill out the Subsidy Estimation Request Form below for approval. Once complete, please ensure the form is signed for approval by two members of the Board of Directors and forwarded to the City of London, Housing Division as noted in the Subsidy Estimation Request Form Guidelines below.
Subsidy Estimation Request Form Guidelines
Application Request for Replacement Reserve Fund Expenditure
Lower End of Market Rent Request Form
Federal operating agreements require the City of London Housing Division to review and approve rental charges submitted by Section 95 Federal Non-Profit housing providers annually. Section 95 Federal Non-Profit housing providers are to complete the form below and email, mail or fax it to the Housing Division six months prior to the proposed rental increase effective date.
Affordable and Supportive Housing
Below are a listing of both affordable and supportive housing rentals. The Housing Access Centre is not a rental agency and is not responsible for renting or having further information on these developments. Please reach out to the developments directly if you have any concerns or questions.
The developments listed below are funded in partnership with the Government of Canada, the Province of Ontario and the City of London.
Rental Units
867-869 Adelaide Street, London Contact: adelaidenorthdevelopments@gmail.com Website: www.londonhomeliving.ca Target: Families Type: Three bedroom apartments Accessibility: None
516 Albert Street, Strathroy Contact: 1-888-836-7620 Target: Adults and seniors Type: One bedroom apartments Accessibility: Yes
534 Albert Street, Strathroy Contact: 1-888-836-7620 Target: Adults and seniors Type: One bedroom apartments Accessibility: None
602 Albert Street, Strathroy Contact: 1-888-836-7620 Target: Adults and seniors Type: One bedroom apartments Accessibility: None
Ormah Gibson Tower 390 Burwell Street, London Contact: 519-455-6080 Target: Adults, families and seniors Type: One, two and three bedroom apartments Accessibility: Yes
45 Centre Street, London Contact: 519-681-5774 Target: Adults and seniors Type: One and two bedroom apartments Accessibility: Yes
226-230 Dundas Street, London Contact: Please visit https://tempoproperty.com to join the mailing list. Target: Adults Type: One bedroom apartments Accessibility: None
260-262 Clarence Street, London Contact: 519-951-7226 Target: Adults and seniors Type: One and two bedroom apartments Accessibility: None
Talu Apartments 339 Commissioners Road, London Contact: 519-472-8200 Target: Adults and seniors Type: One bedroom apartments Accessibility: None
34 Covent Market Place, London Contact: 129dundasdevelopments@gmail.com Website: www.londonhomeliving.ca Target: Adults and seniors Type: Bachelor and one bedroom apartments Accessibility: None
111 Craig Street, Ailsa Craig Contact: 519-851-0705 Target: Adults and seniors Type: One bedroom apartments Accessibility: Yes
189 Dundas Street, London Contact: 189dundasdevelopments@gmail.com Website: www.londonhomeliving.ca Target: Adults and seniors Type: One bedroom apartments Accessibility: None
Chai-el Holdings Inc. 211 Dundas Street, London Contact: chai.el.holdingsinc@gmail.com Website: www.londonhomeliving.ca Target: Adults and seniors Type: Bachelor apartments Accessibility: None
Griffin Katrina Investments 572 Dundas Street, London Contact: 519-878-2222 Target: Adults, seniors and families Type: One and two bedroom apartments Accessibility: None
660 Dundas Street, London Contact: 519-951-7226 Target: Adults and seniors Type: One bedroom apartments Accessibility: None
666-668 Dundas Street, London Contact: 519-438-5952 Target: Adults and seniors Type: One bedroom apartments Accessibility: None
Liora Fine Arts 753 Dundas Street, London Contact: 519-641-6868 Target: Adults families and seniors Type: One and two bedroom apartments Accessibility: None
Komoka Seniors Apartments 113 Hamilton Street, Komoka Contact: 519-471-0950 Target: Seniors 60+ Type: One and two bedroom apartments Accessibility: Yes
Residenza Italia 1109 Hamilton Road, London Contact: 519-455-6080 Target: Seniors 60+ Type: One bedroom apartments Accessibility: Yes
Escalade Property Corp 1166 Hamilton Road, London Contact: 519-681-5774 Target: Adults and seniors Type: One bedroom apartments Accessibility: Yes
Huron Pines Housing Cooperative 1453 Huron Street, London Contact: 226-663-4070 Target: Families, Adults and Seniors Type: One and two bedroom apartments/townhouses Accessibility: Yes
Gethsemane Gardens 1461 Huron Street, London Contact: 519-681-5774 Target: Adults and seniors Type: One bedroom apartments Accessibility: Yes
159 Main Street, Glencoe Contact: 519-318-3818 Target: Adults and seniors Type: One bedroom apartments Accessibility: None
Glencoe Senior's Apartments 173 Main Street, Glencoe Contact: 226-700-1673 Target: Seniors 60+ Type: One bedroom apartments Accessibility: Yes
Centretown Apartments 636 Marshall Street, London (637 Dundas) Contact: 519-266-3399 Target: Seniors 60+ Type: One and two bedroom apartments Accessibility: Yes
Nelson Place Affordable Housing 570 Nelson Street, London Contact: 519-455-6080 Target: Families, adults and seniors Type: One and two bedroom apartments Accessibility: Yes
Woodfield Terrance 380 Princess Avenue, London Contact: 519-859-9110 Target: Adults and Seniors Type: One bedroom apartments Accessibility: Yes
Woodfield Apartments 390 Princess Avenue, London Contact: 226-927-2900 Target: Seniors 60+ Type: Bachelor, one and two bedroom apartments Accessibility: Yes
392 Richmond Street, London Contact: 519-951-7226 Target: Adults and seniors Type: Bachelor and one bedroom apartments Accessibility: None
Lido Place 129 Riverside Drive, London Contact: lvrentals@rogers.com Target: Adults and Seniors Type: One bedroom apartments Accessibility: Yes
London Affordable Housing Foundation 1374 Savannah Drive, London Contact: 519-681-5774 Target: Families Type: Two and three bedroom townhouses Accessibility: None
Southdale Apartments 333-337 Southdale Road, London Contact: 226-289-2326 Target: Families, adults and seniors Type: One and two bedroom apartments Accessibility: Yes
Tecumseh Place 77 Tecumseh Avenue, London Contact: 519-455-6080 Target: Adults and seniors Type: One bedroom apartments Accessibility: Yes
770 Whetter Avenue, London Contact: 519-455-6080 Target: Adults and seniors Type: One and two bedroom apartments Accessibility: Yes
Supportive Housing Rentals
Residents living in a supportive housing building receive formal support from a local social service agency to maintain their tenancy and live independently in the community.
164 Albert Street Restriction: Tenants referred by Dale Brain Injury Services Affordable Units: One bedroom fully accessible units Population Target: Individuals with acquired brain injuries (partnership with Dale Brain Injury Services, DBIS)
1554 & 1555 Allen Place Restriction: Tenants are referred by the Alice Saddy Association Affordable Units: One and two bedroom units fully accessible Population Target: Adults with development disabilities who may also have a physical disability or dual diagnosis referred by the Alice Saddy Association
193 Clarke Road, London Restriction: Participation House Affordable Units: One bedroom units Accessibility: Yes Population Target: Adults with Autism Spectrum Disorder (ASD) who require modest quality housing close to services and transportation
Woodfield Gate 356 Dundas Street, London Contact: 1-866-529-0454 Restriction: Tenants are referred by Indwell Population Target: Adults who require support
590 Grosvenor Ave Restriction: Tenants are referred by the Alice Saddy Association Affordable Units: Bachelor, one and two bedroom units Accessibility: 3 wheelchair accessible units Population Target: Adults with development disabilities who may also have a physical disability or dual diagnosis referred by the Alice Saddy Association
446 King Street Phone: 519-473-2427 Affordable Units: Bachelor and one bedroom units fully accessible Population Target: Singles/Adults with special needs
332 Richmond Street Phone: 519-434-6500 x367 Restriction: Tenants are referred by Youth Opportunities Unlimited Affordable Units: One bedroom units Population Target: Youth aged 16-24
Private Market Housing
The website links below may be useful in helping you with your independent search for private market rentals while you are on the social housing wait list. For a list of available rentals in the London area, click on the link “List of Apartments for Rent”.
Aboriginal Housing
The Aboriginal housing rentals located in the city of London are not rent-geared-to-income housing and does not participate on the social housing waiting list.
Atlohsa Native Family Healing Services Inc.
The Atlohsa Native Family Healing Services help aboriginal women, children, and youth who are victims of family violence and require safe shelter and accommodation. Atlohsa serves the urban aboriginal population in the city of London and surrounding area.
For more information on programs and services call 1-866-391-1061 or check the Atlohsa website.
Four Feathers Housing Co-Operative
In partnership with the Ontario Aboriginal Housing Services (OAHS), the Four Feathers Housing Co-Operative operates a number of affordable housing projects in the City of London for low and modest income families and individuals of native ancestry.
For more information please contact: 519-667-3328.
Development of Affordable Housing
The Housing Development Cooperation centralizes the knowledge, skills, expertise, and tools required to support sustainable housing development, inclusive of affordable housing, throughout London and Middlesex. HDC engages in a full range of services including development, new financial instruments, land acquisition and sale, and affordable housing consultation with all partners and sectors.
HDC works with private, non-profit, and government sectors to enable and advance the development of affordable housing in London and Middlesex. As a municipal service organization, HDC works closely with the City of London, including as their delegated service manager for municipal and provincial new rental housing programs and funding.
HDC is not the landlord or property manager of affordable developments. HDC is the body that helps bring the resources, plans, and funding together to assist the community in making these important and much needed developments a reality.
For more information on the Housing Development Cooperation, please visit their website.