Social and Affordable Housing

Social Housing

Social housing is a government-assisted housing that provided rent-geared-to-income and affordable rental units to households with low-to-moderate incomes.  Social housing can include: public housing, not-for-profit and co-operative housing.  Learn more about qualifying and applying for the City of London social housing.

Qualifying

To qualify for social housing in the City of London and the County of Middlesex, applicants must:

  • Be 16 years of age of older and be able to live independently.
  • Each member must be a Canadian citizen, landed immigrant or refugee claimant.
  • No members of the household has a deportation order, departure or exclusion order under the Immigration Act.
  • No member of the household owes arrears for either rent or damage to any social housing unit.
Applying for Social Housing

To apply for social housing rent geared-to-income housing, you must complete the following steps:

Step One - Complete the Application Package

The application package consists of three categories  - Adults, Family and Senior. Download and print the application form and building selection form that best describes your situation.

The Building Selection Forms

If you are a household with no dependents (adults/singles and childless couples from age 16+) looking to live in designated adult social housing, please download and print the Adult Building Selection Form. Please note that some buildings will accept adults only from age 50+, seniors 6-+ or 65+ and small families.  

If you are a household with dependents (one or more dependents) looking to live in a designated family social housing, please download and print the Family Building Selection Form. Please note that some buildings will accept households without dependents such as adults/singles/couples and seniors 60+ and 65+.

If you are a senior from ages 60+ or 65+ and looking to live in designated senior social housing, please download and print the Senior Building Selection Form.  Please note that this is only for seniors age 60+ and 65+.

Please note that these forms are Adobe PDF. To download and print, you must have the latest in Adobe's PDF on your computer. Click on the Adobe link for a free download.

Step Two - Qualifying for Social Housing

As you determine if you qualify for social housing, you may find you qualify for Special Priority Status or Urgent Status. If the following circumstances apply to you, complete the form and submit it with your basic application.

Priority Forms

Priority Forms are used if you may be experiencing trafficking, or domestic abuse and violence by living together with an abusive person and need to find housing right away.

Request for Special Priority Package

​​​​Request for Special Priority Human Trafficking

Urgent Application Forms

Urgent application forms are used if you are experiencing homelessness, have a medical urgency need or a social urgency need to live in social housing.

Please download and print the form that best reflects your situation.

Request for Urgent Homeless Status Form

Request for Urgent Medical Status Form

Request for Urgent Social Status Form

Additional HAC Application Forms

Additional application forms may be requested by the HAC team

Independent Living Assessment Form - Required by HAC concerning independent living.

Divestment of Residential Property - Required when owning a property/

Request for Internal Review - Required to appeal any decision made by the HAC or your social housing providers/landlord.

Request for Final Review - Required if you are not satisfied with a decision made by the HAC or your housing provider/landlord thru the request for internal review.

 

Step Three - Submit Your Application

Submit your forms and documents to the Housing Access Centre: Citi Plaza, 355 Wellington Street Suite 248, 2nd Floor London, ON  N6A 3N7 Telephone: 519- 661-0861 Regular business hours: Monday, Wednesday, Thursday & Friday 8:30 a.m. - 4:00 p.m. Tuesday 8:30 a.m. - 6:00 p.m. Please note: Applications will not be accepted by fax. Applications can be scanned and email to hac@london.ca.

 

Documents Required

The following is a list of all the required documents that must be provided with your application for everyone listed on the application form.

Some items may not apply to some individuals.

  • Copies of Canadian birth certificates, Canadian passport, landed immigrant, permanent resident card or refugee claimant documents for ALL members of the household.
  • Custody documentation or agreement (i.e. Court/lawyer/CAS, ex-partner, etc.) verify at least 50% custody.
  • A copy of a repayment schedule for anyone in your household who owes money to an Ontario social housing.
  • Copies of ALL household monthly income of you and all persons who will be living with you.
  • Self-employed - Please provide proof of income such as your latest income tax, investment Interest income, pay stubs, etc.
  • Copies of owned assets of all household.
  • If pregnant, provide proof of pregnancy i.e. doctors note or ultra sound picture.
  • If you are claiming homelessness, abuse, a serious medical condition, a dangerous or life threatening situation, etc., proof is required from someone in a professional position (court/lawyer/doctor/police/worker).
Guide to Social Housing Directory

The guides below are intended as an aid for anyone who is looking for rental housing in the City of London and County of Middlesex. The non-profit housing providers listed in the guide offer subsidized housing and low-end market rent (not subsidized) for people with low income and is designated for Seniors, Adults, and Families. The housing resources listed in this directory may, from time to time, have waiting lists.

A Guide to Family Housing

A Guide to Adult Housing

A Guide to Senior Housing

Social Housing Provider Tools

As a social housing provider you have access to a variety of tools and supports from the housing team. If you have any questions or concerns, please reach out to the Housing Team.

Housing Division Notices

Housing Division Notices or HDNs are policies, procedures and directives established by the service manager to ensure consistent program delivery. If you have any questions regarding these HDNs, please reach out to the housing team.

Housing Division Notices

HDN 247 -2021 Revenue and Cost Indices   Attachments (Replaces HDN 2019-240)

HDN 246Calculating Minimum Rent

HDN 245Local Rule - Maximum Household Income (Replaces HDN 2018-234)

HDN 244 - Updated Income & Assets Review Form  Attachment (Replaces HDN 2015-215)

HDN 243 - Social Assistance, Pension & Tax Credit Rates for January, February & March 2020 (Replaces HDN 2019-241)

HDN 239 - 2020 Rent Increase Guidelines (Replaces HDN 2018-233)

HDN 234 - Local Rule Maximum Household Income (Replaces HDN 2017-224)

HDN 210 - New Excluded Income for Rent Geared-to-Income Calculation

HDN 207 - Fluctuating Income Policy

HDN 206 - Vacancy Loss (Replaces HDN 2009-141)

HDN 204 - Carbon Monoxide Alarms (Replaces HDN 2014-202)

HDN 200 - New Mandatory Health & Safety Training

HDN 196 - Subsidy Surplus Fund

HDN 194 - Notices and Reviews of Decisions

HDN 193Local Standard for Multi-Year Financial Plans

HDN 192 - Local Standard Leases-Occupancy Agreements

HDN 191 - Local Standard for Property Management

HDN 190 - Local Standard for the Remuneration of Directors

HDN 189 - Local Standard for Board Meetings

HDN 188 - Local Standard -Conflict of Interest (Replaces HDN 2002-03)

HDN 183 - Housing Provider Annual Information Return & Reporting Requirements

HDN 181 - Local Rule - Maximum Absence from Unit (Replaces HDN 2002-27)

HDN 180 - Local Rule - Certain Convictions (Replaces HDN 2002-26)

HDN 179 - Local Rule - Refusal of Offer

HDN 178 - Local Rule - Ceasing to meet Occupancy Standards (Replaces HDN 2011-65)

HDN 177 - Local rule - Occupancy Standards (Replaces HDN 2005-85)

HDN 176 - Local Rule - Maximum Household Assets (Replaces HDN 2002-25)

HDN 174 - 2012 Ongoing Tenant Income Limits Sections 26 & 27 Housing Providers with Attachments

HDN 168 - Housing Services Act 2011

HDN 160 - Building Condition Assessments & Reserve Fund Studies

HDN 158 - Non-Income Producing Assets-Imputed Rate of Return (Replaces HDN 2009-                        152)

HDN 148 - Reporting for Audited Financial Statements & Annual Information Return Exceptions to Generally Accepted Accounting Principals (GAAP)

HDN 147 - Reporting for Audited Financial Statements & Annual Information Return  Exceptions to Generally Accepted Accounting Principals (GAAP)

HDN 146 - Local Rule for Adding to Original List of Housing Preferences (Replaces HDN  2005-89)

HDN 140 - Market Revenue & Vacancy Loss Recognition - Federal

HDN 138 - Preventative Maintenance Management

HDN 138 Attachments

General Maintenance Schedule - Apartment

General Maintenance Schedule - Townhouse

Inspection Checklist - Apartment

Inspection Checklist - Townhouse

Maintenance Request Form

The Housing Division is able to modify the above standard forms to suit individual needs. Please contact housing@london.ca 

 HDN 134 - Capital Expenditure & Reserve Guide   Attachment   

HDN 131 - Updated Guide to Rent Geared-to-Income Assistance  Attachment   

HDN 129 - Asbestos Management Program 

HDN 127 - Local Rule on Household Income Limits for Federal Non-Profit Section 95  Projects Only.

HDN 126 - Tracking of Federal Housing Providers' Former Tenant Rent Arrears

HDN 125 - Subsidy Estimation Request Form (Replaces HDN 2002-10) Attachment

HDN 122 - Change to Funding Model Under the Social Housing Reform Act, 2000

HDN 118 - Business Continuity Plan    Attachment

HDN 114 - Residential Tenancies Act 2006

HDN 108- Federal Universal Child Care Benefit

HDN 106 - Rent Arrears - Tracking by the Housing Access Centre   Attachments

HDN 102 - Information Reporting Form   Attachments

HDN 100 - Amendment to the Ontario Fire Code Regarding Smoke Alarms

HDN 99 - Personal Information Protection and Electronic Documents Act (PIPEDA)  Attachment

HDN 98 - Refusal to Offer

HDN 97 - External Transfer of a Current Tenant from one Housing Provider to Another

HDN 90 - Local Selection Priority Rules (in addition to the provincially legislated eligibility rules. Replaces HDN 2002-39)

HDN 88 - Local Rule for Market Rent to Rent-Geared-to-Income (Replaces HDN 2002-37)

HDN 87 - Local Rule for Internal Transfer (Update to HDN 2002-34)

HDN 81 - Domestic Hot Water Tanks

HDN 80 - Rent Arrears - Tracking by the Housing Access Centre

HDN 74 -   Rent Inflation Factor to be used in the Calculation of Minimum Market Rent in 2005 Fiscal Year    Attachment           

HDN 73 - Asbestos Potential Health Risk due to Asbestos in Loose Fill Vermiculite Insulation 

HDN 69 - Classifying & Reporting Maximum Rent Households During the 12 month Eligibility Period     

HDN 68 - Application of Maximum (Market) or Minimum Rent

HDN 66 - Adding Members to Existing Rent Geared-to-Income Assisted Households

HDN 59 - Independent Living Assessment Form   Attachment

HDN 55 - Subsidy Disbursement Policy

HDN 50 - Basic Eligibility Requirements for Geared to Income Assistance - Rent Arrears

HDN 49 - Record of Refusal to Offer

HDN 48 - Housing Special Notice

HDN 36 - Local Rule Rent Geared-to-Income to Market Rent to Rent Geared-to-Income

HDN 35 - Local Rule for Divestment of Residential Property

HDN 30 - Market Rent Analysis Form   Attachment

HDN 29 - Part V Service Agreement Companion Document - Attachment available upon request

HDN 24 - Policy on Rent Recalculation

HDN 23 - Policy on Time Requirement to Report Changes Affecting Rent Geared-to-Income

HDN 22 - Policy on Rent Geared-to-Income Increases

HDN 21 - Policy on Pursuit of Income for Rent Geared-to-Income Eligibility

HDN 20 - Communication to Members   Attachment

HDN 19 - Communication to Tenants

HDN 18 - Guest Policy for Households

HDN 14 - Procedures on Obtaining Ministerial Consent ( attachment available upon request)

HDN 9 - Operating Framework

HDN 7 - Internal transfers

HDN 5 - File Retention

HDN 2 - Corporate Requirements - Operating Agreement

HDN 1 - Housing Division Notices and Administration                        

 

Applicant Update Forms

Housing provider forms submitted directly to the Housing Access Centre to maintain the integrity of the coordinated access system.

Update Forms

Housing Applicant Update

Housing Resident Update

Financial Administration

Below are guides, templates and forms used to report annual financial information.

Financial Guides, Templates & Forms
Annual Information Return Forms

Annual Information Return Template

Annual Information Return Guide

Annual Information Return Submission Checklist

Accountant Report with Appendix

Auditor Confirmation Template for Federal Non-Profit Housing Providers

Subsidy & Capital Budget Estimation Forms

As part of the Subsidy/Budget approval process, the Housing Division has designed a new Subsidy Estimation Request Form for both mixed and 100% RGI Provincial Reform Non-Profits and Co-operatives.  The process is to provide information necessary to estimate annual subsidy/budget. Housing Providers please fill out the Subsidy Estimation Request Form below for approval.  Once complete, please ensure the form is signed for approval by two members of the Board of Directors and forwarded to the City of London, Housing Division as noted in the Subsidy Estimation Request Form Guidelines below.

Subsidy Estimation Request Form Guidelines

Application Request for Replacement Reserve Fund Expenditure

Subsidy Estimation Request Form

Lower End of Market Rent Request Form

Federal operating agreements require the City of London Housing Division to review and approve rental charges submitted by Section 95 Federal Non-Profit housing providers annually. Section 95 Federal Non-Profit housing providers are to complete the form below and email, mail or fax it to the Housing Division six months prior to the proposed rental increase effective date.

Lower End of Market Request Form

 

 

Affordable and Supportive Housing

Below are a listing of both affordable and supportive housing rentals. The Housing Access Centre is not a rental agency and is not responsible for renting or having further information on these developments. Please reach out to the developments directly if you have any concerns or questions.

The developments listed below are funded in partnership with the Government of Canada, the Province of Ontario and the City of London. 

Rental Units

867-869 Adelaide Street, London Contact: adelaidenorthdevelopments@gmail.com  Website: www.londonhomeliving.ca Target: Families Type: Three bedroom apartments Accessibility: None

516 Albert Street, Strathroy Contact: 1-888-836-7620 Target: Adults and seniors Type: One bedroom apartments Accessibility: Yes

534 Albert Street, Strathroy Contact: 1-888-836-7620 Target: Adults and seniors Type: One bedroom apartments Accessibility: None

602 Albert Street, Strathroy Contact: 1-888-836-7620 Target: Adults and seniors Type: One bedroom apartments Accessibility: None

Ormah Gibson Tower 390 Burwell Street, London Contact: 519-455-6080 Target: Adults, families and seniors Type: One, two and three bedroom apartments Accessibility: Yes

45 Centre Street, London Contact: 519-681-5774 Target: Adults and seniors Type: One and two bedroom apartments Accessibility: Yes

226-230 Dundas Street, London Contact: Please visit https://tempoproperty.com to join the mailing list. Target: Adults Type: One bedroom apartments Accessibility: None

260-262 Clarence Street, London Contact: 519-951-7226 Target: Adults and seniors Type: One and two bedroom apartments Accessibility: None

Talu Apartments 339 Commissioners Road, London Contact: 519-472-8200 Target: Adults and seniors Type: One bedroom apartments Accessibility: None

34 Covent Market Place, London Contact: 129dundasdevelopments@gmail.com Website: www.londonhomeliving.ca Target: Adults and seniors Type: Bachelor and one bedroom apartments Accessibility: None

111 Craig Street, Ailsa Craig Contact: 519-851-0705 Target: Adults and seniors Type: One bedroom apartments Accessibility: Yes

189 Dundas Street, London Contact: 189dundasdevelopments@gmail.com Website: www.londonhomeliving.ca Target: Adults and seniors Type: One bedroom apartments Accessibility: None

Chai-el Holdings Inc. 211 Dundas Street, London Contact: chai.el.holdingsinc@gmail.com Website: www.londonhomeliving.ca Target: Adults and seniors Type: Bachelor apartments Accessibility: None

Griffin Katrina Investments 572 Dundas Street, London Contact: 519-878-2222 Target: Adults, seniors and families Type: One and two bedroom apartments Accessibility: None

660 Dundas Street, London Contact: 519-951-7226 Target: Adults and seniors Type: One bedroom apartments Accessibility: None

666-668 Dundas Street, London Contact: 519-438-5952 Target: Adults and seniors Type: One bedroom apartments Accessibility: None

Liora Fine Arts 753 Dundas Street, London Contact: 519-641-6868 Target: Adults families and seniors Type: One and two bedroom apartments Accessibility: None

Komoka Seniors Apartments 113 Hamilton Street, Komoka Contact: 519-471-0950 Target: Seniors 60+ Type: One and two bedroom apartments Accessibility: Yes

Residenza Italia 1109 Hamilton Road, London Contact: 519-455-6080 Target: Seniors 60+ Type: One bedroom apartments Accessibility: Yes

Escalade Property Corp 1166 Hamilton Road, London Contact: 519-681-5774 Target: Adults and seniors Type: One bedroom apartments Accessibility: Yes

Huron Pines Housing Cooperative 1453 Huron Street, London Contact: 226-663-4070 Target: Families, Adults and Seniors Type: One and two bedroom apartments/townhouses Accessibility: Yes

Gethsemane Gardens 1461 Huron Street, London Contact: 519-681-5774 Target: Adults and seniors Type: One bedroom apartments Accessibility: Yes

159 Main Street, Glencoe Contact: 519-318-3818 Target: Adults and seniors Type: One bedroom apartments Accessibility: None

Glencoe Senior's Apartments 173 Main Street, Glencoe Contact: 226-700-1673 Target: Seniors 60+ Type: One bedroom apartments Accessibility: Yes

Centretown Apartments 636 Marshall Street, London (637 Dundas) Contact: 519-266-3399 Target: Seniors 60+ Type: One and two bedroom apartments Accessibility: Yes

Nelson Place Affordable Housing 570 Nelson Street, London Contact: 519-455-6080 Target: Families, adults and seniors Type: One and two bedroom apartments Accessibility: Yes

Woodfield Terrance 380 Princess Avenue, London Contact: 519-859-9110 Target: Adults and Seniors Type: One bedroom apartments Accessibility: Yes

Woodfield Apartments 390 Princess Avenue, London Contact: 226-927-2900 Target: Seniors 60+ Type: Bachelor, one and two bedroom apartments Accessibility: Yes

392 Richmond Street, London Contact: 519-951-7226 Target: Adults and seniors Type: Bachelor and one bedroom apartments Accessibility: None

Lido Place 129 Riverside Drive, London Contact: lvrentals@rogers.com Target: Adults and Seniors Type: One bedroom apartments Accessibility: Yes

London Affordable Housing Foundation 1374 Savannah Drive, London Contact: 519-681-5774 Target: Families Type: Two and three bedroom townhouses Accessibility: None

Southdale Apartments 333-337 Southdale Road, London Contact: 226-289-2326 Target: Families, adults and seniors Type: One and two bedroom apartments Accessibility: Yes

Tecumseh Place 77 Tecumseh Avenue, London Contact: 519-455-6080 Target: Adults and seniors Type: One bedroom apartments Accessibility: Yes

770 Whetter Avenue, London Contact: 519-455-6080 Target: Adults and seniors Type: One and two bedroom apartments Accessibility:  Yes

Supportive Housing Rentals

Residents living in a supportive housing building receive formal support from a local social service agency to maintain their tenancy and live independently in the community.

164 Albert Street Restriction: Tenants referred by Dale Brain Injury Services Affordable Units: One bedroom fully accessible units Population Target: Individuals with acquired brain injuries (partnership with Dale Brain Injury Services, DBIS)

1554 & 1555 Allen Place Restriction: Tenants are referred by the Alice Saddy Association Affordable Units:  One and two bedroom units fully accessible Population Target:  Adults with development disabilities who may also have a physical disability or dual diagnosis referred by the Alice Saddy Association

193 Clarke Road, London Restriction: Participation House Affordable Units: One bedroom units Accessibility: Yes Population Target: Adults with Autism Spectrum Disorder (ASD) who require modest quality housing close to services and transportation

Woodfield Gate 356 Dundas Street, London Contact: 1-866-529-0454 Restriction: Tenants are referred by Indwell Population Target: Adults who require support

590 Grosvenor Ave Restriction: Tenants are referred by the Alice Saddy Association Affordable Units: Bachelor, one and two bedroom units Accessibility: 3 wheelchair accessible units Population Target: Adults with development disabilities who may also have a physical disability or dual diagnosis referred by the Alice Saddy Association

446 King Street Phone:  519-473-2427 Affordable Units:  Bachelor and one bedroom units fully accessible Population Target: Singles/Adults with special needs

332 Richmond Street Phone: 519-434-6500 x367 Restriction: Tenants are referred by Youth Opportunities Unlimited Affordable Units: One bedroom units Population Target: Youth aged 16-24

Private Market Housing

The website links below may be useful in helping you with your independent search for private market rentals while you are on the social housing wait list.  For a list of available rentals in the London area, click on the link “List of Apartments for Rent”.

Aboriginal Housing

The Aboriginal housing rentals located in the city of London are not rent-geared-to-income housing and does not participate on the social housing waiting list.

Atlohsa Native Family Healing Services Inc.

The Atlohsa Native Family Healing Services help aboriginal women, children, and youth who are victims of family violence and require safe shelter and accommodation. Atlohsa serves the urban aboriginal population in the city of London and surrounding area.

For more information on programs and services call 1-866-391-1061 or check the Atlohsa website. 

Four Feathers Housing Co-Operative

In partnership with the Ontario Aboriginal Housing Services (OAHS), the Four Feathers Housing Co-Operative operates a number of affordable housing projects in the City of London for low and modest income families and individuals of native ancestry.

For more information please contact: 519-667-3328.

Development of Affordable Housing

The Housing Development Cooperation centralizes the knowledge, skills, expertise, and tools required to support sustainable housing development, inclusive of affordable housing, throughout London and Middlesex. HDC engages in a full range of services including development, new financial instruments, land acquisition and sale, and affordable housing consultation with all partners and sectors.

HDC works with private, non-profit, and government sectors to enable and advance the development of affordable housing in London and Middlesex. As a municipal service organization, HDC works closely with the City of London, including as their delegated service manager for municipal and provincial new rental housing programs and funding.

HDC is not the landlord or property manager of affordable developments. HDC is the body that helps bring the resources, plans, and funding together to assist the community in making these important and much needed developments a reality. 

For more information on the Housing Development Cooperation, please visit their website.

 

Last modified:Wednesday, October 21, 2020