Support for Those Affected by Ukrainian Crisis

This webpage is to provide accurate information on support in London & Middlesex for those impacted by the crisis in Ukraine. This webpage will be updated on a regular basis as new information unfolds.

Government information & support:

Government of Canada

The Government of Canada has announced two new streams for Ukrainians who want to come to Canada.

Canada-Ukraine Authorization for Emergency Travel (CUAET) 
  • The CUAET is a pathway for temporary residence and is not a refugee stream. No limit to the number of Ukrainians that can apply 
  • Fastest, safest, and most efficient way for Ukrainians to come to Canada and eliminates many of the normal visa requirements 
  • All Ukrainian nationals are able to apply and stay in Canada as temporary residents for up to 3 years with a free, open work permit
  • Settlement Program services, which are typically only available to permanent residents, will remain active until March 31, 2024, for temporary residents in Canada eligible under CUAET
Special Reunification Sponsorship Pathway (permanently)
  • Immediate and extended family members of Canadian citizens and permanent residents may want to start a new life in Canada
  • They will be able to do so through a special reunification sponsorship pathway for permanent residence 
  • More details in coming weeks 

Ukrainians who come as part of these measures may be eligible to apply for open work permits, making it easier for employers to quickly hire Ukrainian nationals. 

IRCC will also issue open work permits to Ukrainian visitors, workers and students who are currently in Canada and cannot safely go home.

Dedicated Service Channel for Ukraine immigration enquiries: 

  • Call 613-321-4243, collect calls accepted 
  • Use the IRCC crisis web form and add the keyword "Ukraine2022"

New Financial Assistance 

Ukrainians arriving in Canada can now apply to receive transitional financial assistance. These funds will help Ukrainian nationals and their family members meet their basic needs as they arrive in communities across Canada and find a job. The benefit is a direct, one-time payment of $3,000 per adult and $1,500 per child. Applications for assistance must be submitted through the online portal.

Federal Charter Flights

On May 11, the Minister of Immigration, Refugees and Citizenship Canada announced 3 federal charter flights to Canada for Ukrainians and their family members. The flights were available to people approved through the CUAET program on a first come, first served basis from Poland. The flights were as follows:

  • May 23rd to Winnipeg, Manitoba
  • May 29th to Montreal, Quebec
  • June 2nd to Halifax, Nova Scotia

All three flights have arrived in Canada, and there are no additional Government of Canada charter flights available at this time.

Stay up to date on immigration measures for people affected by the situation in Ukraine.

Ontario Government

The Ontario government has developed this webpage to provide information on provincial support for Ukrainians including information on school, healthcare and income support. 

Some highlights of provincial support provided to Ukrainians includes:

  • Ontario Health Insurance Plan including access to health care and mental health services, as well as a dedicated refugee helpline.
  • Emergency income assistance for up to six months; includes drug benefits.
  • Elementary and secondary education; trauma-informed counselling and culturally responsive supports to students. Eligible for subsidized child-care.
  • Settlement services, including orientation, adult language training, bridging programs for skilled newcomers and access to Employment Ontario services.
  • Coordination of offers of accommodation including vetting hosts, viewing the accommodations, conducting police checks, and matching Ukrainian newcomers with appropriate accommodations.
  • Ongoing engagement with municipalities on temporary housing options. 
  • Financial support for retraining through the Better Jobs Ontario program for eligible clients. 
  • New Ontario-Ukraine Solidarity Scholarship for those studying at Ontario's publicly assisted colleges and universities.
  • Reduced barriers to acquiring a driver's license by crediting foreign driving experience for refugees from non-reciprocating jurisdictions and Ukrainian arrivals; includes alternative proof of driving experience and self-declaration.
  • Priority processing for Ontario Immigrant Nominee Program applicants from Ukraine.
City of London

The following documents are available in English, Ukrainian and Russian. They provide information on support available through the City of London.

Community needs & support for Ukrainians: 

There are several ways our community can help Ukrainians. The links below provide information on area-specific needs in our community, as well as provide information to Ukrainians seeking to access support in these areas.


The London Ukrainian Centre  is accepting medical supplies and monetary donations. 

The London Cross Cultural Learner Centre has set up a Ukraine Newcomer Fund for community donations. This short-term fund will support the immediate needs of those living and studying in London who have been affected by the crisis in Ukraine. Newcomers, including refugees and/or claimants, as well as those who hold a valid visitor visa, or open work and study permit holders issued because of the crisis in Ukraine will be supported.

The Canadian Government has launched the new Canadian Industry for Ukraine donation portal. Through this online portal, Canadian businesses can provide offers of high-priority goods and services to supported displaced Ukrainians and the organizations providing aid and resettlement services. At this time, the focus is on large-scale donations, including temporary housing, gift cards for the purchase of priority items, transportation and jobs for those arriving in Canada. 

The Ontario Council of Agencies Serving Immigrants (OCASI) is currently accepting various supports through their donations portal in the areas of housing, employment, services and goods.

If you are interested in hosting a newcomer family from Ukraine, you can complete this intake form with London Ukrainian Humanitarian Action (LUHA). 


If you are interested in hosting a newcomer family from Ukraine, you can complete this intake form with London Ukrainian Humanitarian Action (LUHA). 

The Ontario Council of Agencies Serving Immigrants (OCASI) is currently accepting various supports through their donations portal including in the area of housing.


The Employment Standards and Occupational Health and Safety information has been translated into Ukrainian.  

There is an Ontario-led dedicated hotline (1-888-562-4769) and email address ( to connect new arrivals with job search supports and local employers in the community.

The Ontario Council of Agencies Serving Immigrants (OCASI) is currently accepting various supports through their donations portal including in the area of employment.

The Government of Canada has a Job Bank for both Ukrainian job seekers and employers interested in hiring Ukrainian talent.

Supporting International Students

If you are an international student studying in London that is facing financial hardships as a result of bank sanctions, you may be eligible for support from your institution. Find contact information below:

Fanshawe College 

International Office 

Brescia University College 

Lissette Ochoa

519.432.8353 x28012


Jane Parker, Financial Aid Officer 


Ukrainian Organizations
Ukrainian Canadian Congress 

The Ukrainian Canadian Congress represents the Ukrainian Canadian community before the people and Government of Canada. Visit their website to learn more about their efforts in response to the crisis. 

Local Ukrainian Churches 

Ukrainian Catholic Church of Christ The King 

707 Nelson Street


Ukrainian Orthodox Church of Holy Trinity London 

151 King Edward Ave 


Additional Resources

For newcomers interested in learning more about Ontario and services available, COSTI's Orientation to Ontario (O2O) workbook has been translated into Ukrainian

The site helps newcomers find information on settling in Ontario including what to do in their first days and connections to services in their area.

London Ukrainian Humanitarian Action (LUHA) is a working group of dedicated volunteers coordinating humanitarian needs in London and the surrounding area by helping those affected by the Ukrainian crisis. Both community members wanting to help and Ukrainians looking for support can find information through this site.

Ontario will credit foreign driving experience for protected persons, refugees, and people from Ukraine to help them get their driver's license sooner. You can learn more through the Ontario government DriveTest website.

Settlement Support

All Ukrainian temporary residents are their dependents may access IRCC-funded Settlement services in Canada. They may have come to Canada either through the Canadian-Ukraine Authorization for Emergency Travel (CUAET) or through the regular Temporary Resident Program as visitors, students or workers.

The following settlement brochures are available in English and French and provide information about the settlement organizations in London & Middlesex and the support they can provide to Ukrainian newcomers:





Be welcoming

Contribute to creating a welcoming community for all newcomers by promoting that #AllAreWelcomeHere and performing acts of welcome. Find out where to pick up #AllAreWelcomeHere materials or submit an act

Further Information:

Key Figures


Between January 1st 2022 and February 19th, 2023, 23,385 Ukrainians arrived in Canada by land and 144,200 arrived by air.

Between March 17th 2022 and February 16th, 2023 approximately 862,386 applications for the Canada-Ukraine authorization for emergency travel temporary resident pathway were received and 559,868 were approved. 

Learn more about these figures here.

Information Session

If you were unable to attend our information session at the beginning of April and are interested in viewing the presentations, please visit this link & use the passcode 3@bEqL!C to access. Please note that this information was up to date as of the beginning of April when the session occurred. 

For information or to request support from the London & Middlesex Local Immigration Partnership (LMLIP), contact Huda Hussein, Project Coordinator at or 519-663-0774 x283.

To share information or local initiatives that could be added to this page, contact the Communication Officer at 519-663-0551 x243.

Last modified:Friday, March 24, 2023