Core Area supports contact list

For all emergencies, please contact 911.

Safety and security contacts

If you're concerned about safety and security in our Core Area, there are several agencies working together who are prepared and ready to respond. 

Report non-urgent emergencies such as nuisance behaviour, chronic problems, or trespassing.

Downtown London Foot Patrol: 519-933-1542 Old East Village Foot Patrol: 519-670-4023

Report emergencies such as someone causing harm to themselves, others, or property or someone who is in medical distress or unresponsive. Call 911

If you see someone in need of non-immediate mental health support: Contact COAST (Community Outreach and Support Team) by calling  519-434-9191, extension 2210 or email london.coast@cmhamiddlesex.ca.

If you see someone experiencing unsheltered homelessness who wants assistance:

Call London Cares at 519-667-2273, available 24/7.

If you are reporting encampments:

Visit service.london.ca or call 519-661-4570 or email service@london.ca

If you are inquiring about needles and sharps: If sharps are found on public property, please contact 519-661-4965. This phone line is answered 24/7.

If sharps are found on private property, please visit london.ca/needles for information on how-to pick-up sharps safely.

Report by-law complaints such as yard maintenance, property standard, and vacant unsecured building concerns.

Call 519-661-4660 or email enforcement@london.ca

Report parking/loading zone issues. Call 519-661-4537 or email ParkingEnforcement@london.ca

Our team aims to respond within 24 hours or less. If you are reporting an urgent matter and/or attempting to call after-hours and are unsuccessful, try our dispatch team at 519-661-4965.

Garbage and clean-up contacts

Does the street, sidewalk or park near you need our attention?

Report it by visiting service.london.ca, emailing service@london.ca or calling  519-661-2489.

To help us serve you better, make sure you tell us what you’re calling about:

  • Loose garbage and litter?
  • Sidewalk sweeping?
  • Large items left on the sidewalk, curb or other public space?
  • Biowaste on public property?

For response to active or abandoned encampments:

Visit service.london.ca or call 519-661-4570 or email service@london.ca.

If you are inquiring about needles and sharps: Contact 519-661-4965. This phone line is answered 24/7. Please visit london.ca/needles for information on how to pick up sharps safely.

Visit london.ca/corearea for Core Area garbage collection information.

City-affiliated street outreach organizations operating in the Core Area

London CAReS Street Outreach 

This City-funded outreach team operates 24 hours a day, 7 days a week, engaging with individuals experiencing homelessness and supporting them to move off the street and into a home. This outreach team provides basic support, provides winter gear and connects individuals to warming spaces and shelters.

  • Phone: 519-667-2273

Atlohsa Outreach

Atlohsa Outreach is a City-funded team that is currently overseeing the Indigenous-led winter response for homelessness. This team provides in-the-moment supports to those living unsheltered in the Core Area by providing strengths-based healing and wellness supports, utilizing trauma-informed and harm reduction approaches.

519Pursuit

519Pursuit is a not-for-profit, grass roots outreach team. Members of this team take to the streets to encourage conversation and give away care packages with food, gear and clothing. By meeting others where they are, the 519Pursuit team builds trust and bonds with the intention of creating relationships and self-encouragement.

Project Hope London

Project Hope London is a volunteer outreach program that provides basic needs of food, gear and clothing.

Ark Aid Mission

Ark Aid Mission is an organization with a strong presence in the Core Area, assisting individuals by providing daily meals, counselling and supports services.

Regional HIV/AIDS Connection (RHAC)

This organization provides health and safety supports in the Core Area.

London Intercommunity Health Centre (LIHC)

This organization provides health supports in the Core Area.

Critical Care Outreach Team (CCOT)

The Critical Care Team is comprised of a critical care consultant, registered nurse and respiratory therapist.  They respond to medical emergencies in the Core Area and can be consulted by anyone who is concerned about a patient’s condition.

Community Outreach and Support Team (COAST)

The COAST team connects with individuals in the Core Area who are at risk of crisis or frequently experience crisis, due to a struggle with mental health, mental illness and/or addiction. For these individuals, the program provides proactive intervention, de-escalation and safe transition to the appropriate health care setting. COAST is a partnership between St. Joseph’s Health Care London, Canadian Mental Health Association Elgin-Middlesex, Middlesex-London Paramedic Service, and London Police Service.

Mission Services of London

Mission Services of London provides basic supplies to people experiencing homelessness.

Salvation Army Emergency Disaster Services team

Comes out to the community with food service truck during extreme weather to offer hot beverages and food in the winter and cold beverages and food in the summer.

All contacts

Back to Business (COVID-19 business supports)

Email b2b@london.ca

Building construction and complaints

Call 519-661-4555 or email building@london.ca

Business licensing

Call 519-930-3515 or email licensing@london.ca

Business/zoning inquiries

Call 519-661-2489, extension 5680 or email businesshub@london.ca

By-law enforcement complaints

Call 519-661-4660 or email enforcement@london.ca

Community Outreach and Support Team (COAST)

If you see someone in need of non-immediate mental health support, contact COAST at 519-434-9191, extension 2210 or london.coast@cmhamiddlesex.ca.

Construction projects

Call 519-661-2489, extension 4931 or email downtownjeff@london.ca

Coordinated Informed Response (CIR)

Visit service.london.ca, call 519-661-4570 or email service@london.ca

 

Decorative planters and pots

Call 226-688-5751 or email dmilburn@london.ca

Development inquiries

Call 519-930-3500 or email plandev@london.ca

Dundas Place events, programming, and business support such as road closures, patios, sidewalk sales, performers or festivals

Call 226-448-8031 or email rcraven@london.ca

Festival and activation planning, and maintenance support

Call 519-661-5575 or email recreation@london.ca

Financial incentive inquiries

Email plandev@london.ca

Garbage or recycling collection

Call 519-661-2489 or email service@london.ca

Graffiti removal (on City property)

Call 519-661-2489 or email service@london.ca.

Heritage concerns or questions

Email heritage@london.ca

Litter clean-up (on City property)

Call 519-661-2489 or email service@london.ca

London Cares

If you see someone experiencing unsheltered homelessness who wants assistance, call London Cares at 519-667-2273, available 24/7.

London Police Services Foot Patrol

Downtown London Foot Patrol: 519-933-1542

Old East Village Foot Patrol: 519-670-4023

Non-emergency Fire prevention, education, safety, inspections, complaints, requests for fire-related information, or other administrative queries

Call 519-661-4565 from Monday to Friday from 8:00 a.m. to 4:30 p.m., call 519-661-5615 after hours or email FireForms@london.ca.

Park maintenance

Call 226-688-5751 or email dmilburn@london.ca

Parking/loading enforcement

Call 519-661-4537 or email ParkingEnforcement@london.ca

Permit for approved works

Call 519-661-2489, extension 2848 or email streetpermits@london.ca

Planning inquiries

Call 519-661-4980 or email plandev@london.ca

Sidewalk or road repairs

Call 519-661-2489 or email service@london.ca

Last modified:Friday, May 06, 2022