City services during the 2024 holiday closure

• Building and plumbing permit applications.
• Submit applications online. Please note: applications submitted during the holiday closure will be deemed as submitted in January 2025. 
• Special inspections on holidays can be conducted based on staff availability and for a fee. Email Building@london.ca to inquire. For inspection requests during the Closure, contact our after-hours Dispatch at 519-661-4965.
• Sign Permit Applications
• Work Approval Permits – for work that occurs on, above, or below municipal roads, sidewalks, and boulevards.

By-law and property standards - Email: enforcement@london.ca.

Noise Complaints - All calls should be made to London Police Services Non-Emergency line 519-661-5670.

To report a concern with your rental unit or building please visit: Report a Concern with your Rental Unit or Building · City of London Portal

For emergencies related to vital services only (for example, a tenant without heat, hydro, gas, and/or water) please call Emergency Dispatch at 519-661-4965.

The Child Care Fee Subsidy office at Citi Plaza will be closed at noon on December 24, 2024, and will reopen at 8:30 a.m. on January 2, 2025. 

Online applications for child care fee subsidy can be accessed anytime.

December 27 & 30 (8:30 a.m.- 4:15 p.m.) and 31 (8:30 a.m.-11:45 a.m.) regular services are available at City Hall from the 3rd Floor Counter in the City Clerk’s Office, as well as through the online submission portal. 

For Emergency Burial Permit Issuances only: 

December 25, 26, 28, 29 and January 1, please visit London Police Service Headquarters (601 Dundas St) between 7:00 and 11:00 a.m.

Dispatch services will be available for emergencies only. 

Phone:  519-661-4965

Non-urgent matters can be emailed to service@london.ca for follow up after the holiday period.

Open regular hours on December 27, 28. December 29 open until noon.  Offices are closed December 25, 26, and January 1.

Please note that these offices will be open until noon on December 24th and December 31st.

Existing online submissions will remain available or you can deposit applications in the City Hall mail slot (located at the west side of City Hall's front entrance) or mail them to Planning and Development, City of London, 300 Dufferin Ave. PO Box 5035, London, N6A 4L9. 

Offices are open December 24 from 8:30 a.m. to noon, December 27 & 30 from 8:30 a.m. to 4:30 p.m. and December 31 from 8:30 a.m. to noon. 

Available at London Animal Care Centre located at 121 Pine Valley Boulevard. 

Closed December 25, 26, and January 1.  Open December 28, 29 and 30 or available online.

For more information, please call 519-685-1330.  

Public washrooms will be closed December 25 and 26, 2024, and January 1, 2025.

All emergency shelters remain open. For information about emergency shelters call:

• Rotholme Family Shelter: 519-673-4114
• Salvation Army Centre of Hope: 519-661-0343
• Mission Services of London: 519-438-7700
• Men’s Mission: 519-672-8500
• Unity Project: 519-433-8700

For information about emergency food services call:

• Salvation Army Centre of Hope: 519-661-0343
• Ark Aid Street Mission: 519-667-0322
• Sisters of St. Joseph’s Hospitality Centre: 519-432-0660
• London and Area Food Bank: 519-659-4045

For general information about emergency shelters and meal programs call 519-661-4520.

If you are experiencing an emergency, call 9-1-1. Fire services will be responding to all emergency calls.

If your call is not an emergency, please email fireforms@london.ca or call 519-661-5615 on December 27 when the administrative office reopens.

Administrative offices will be open:

December 24:  8:00 a.m. – 12:00 p.m.

December 27 and 30 from 8:00 a.m. to 4:30 p.m.

December 31 from 8:00 a.m .– 12:00 p.m.

Reopening Thursday, January 2 at 8:00 a.m.

The Forestry Operations Dispatch office will be closed from 3:30 p.m. on December 23 until 8 a.m. on January 2.  Forestry crews will still be working.

Report emergencies such as storm damage related to individual City owned trees, tree by-law enforcement (private or public lands), etc. to the City’s 24-hour Dispatch office at 519-661-4965.

Submit non-emergency concerns about trees located on public property (boulevard, parks, woodlands), tree permit applications, etcetera to Forestry Dispatch at trees@london.ca, through the Service London Portal or by leaving a message at 519-661-5783.

Collection schedule and EnviroDepot hours are available online, and also can be found in the 2024-2025 Waste Collection Schedule.

Report a collection issue online or email service@london.ca. 

If you are experiencing homelessness and need to connect with Homeless Prevention’s Coordinated Access team during regular business hours, If you are experiencing homelessness and need to connect with the Homeless Prevention’s Coordinated Access team during regular business hours, please call 519-661-HOME(4663) or toll free 1-833-932-2297 x 4. You can also send an email to homelessprevention@london.ca.

Offices will be open to answer calls on December 24 from 8:30 a.m. to noon; December 27 & 30 from 8:30 a.m. to 4:30 p.m., and December 31 from 8:30 a.m. to noon. 

After business hours, please contact London Cares Street and Mobile Outreach phone service 519-661-CARE (2273) ext. 1.  Available 24/7.     

Housing Stability Services including Housing Access Centre (HAC) offices, located at Citi Plaza, 355 Wellington St. Suite 248, are open:

•  December 24 from 8:30 a.m. to noon.
•  December 27 & 30 from 8:30 a.m. to 4:30 p.m.
•  December 31 from 8:30 a.m. to noon.

Application information is available online and can be emailed to licensing@london.ca. Applications and cheques can also be submitted by mail or dropped off in the City Hall mail slot. Business licences expire annually January 31 and renewals can be done by email.

Applications for Ontario Works Assistance: Offices are open December 27 and 30 from 8:30 a.m. to 4:30 p.m. and December 31 from 8:30 a.m. to noon. 

Online applications for Ontario Works can be accessed at any time.

Case status and cheque information - ongoing Ontario Works clients can access information about their case by calling the Interactive Voice Response (IVR) System at 1-800-808-2268. The IVR system is available 24/7.

January cheques will be mailed on Friday, December 31, 2024.  Your cheque is cashable on December 31, 2024.  If your assistance is deposited directly into your bank account, it will be available on December 31. Cheques being held for pickup will be available on December 30 from 9:00 a.m. to 4:00 p.m.  

If you require information about emergency shelter, food or other community services, please call 519-661-4520.  Please make sure you have a pen and paper ready before you call so that you can write down the phone numbers of the agencies you wish to contact. 

General mail can be delivered to the City Hall mail slot (west side of City Hall front entrance). 

Pleas see our mailing address below: 

Insert service or division name, City of London, 300 Dufferin Ave. PO Box 5035, London, N6A 4L9

Parking Enforcement 
Please contact:  519-661-4965 , email dispatch@london.ca or through the online portal to request parking enforcement during the holiday closure. 

Overnight Parking
Overnight parking passes to allow on-street parking may not be available subject to weather.  Please check the overnight parking pass page to determine if a pass can be obtained prior to parking on the street. 

Payment 
Payments can be made online or placed in the drop box at the front of the building at 824 Dundas Street.   

Payments by cheque in sealed envelopes can be dropped into the City Hall mail slot at 300 Dufferin Avenue, on the southwest corner of the building or mailed to Property Tax Section, City of London, PO Box 5256, London, ON N6A 5M6.

Online and banking payments can still be made during the closure.

The Provincial Offences Court Office is closed at noon on Tuesday December 24, 2024, reopening 8:30 a.m. Friday, December 27, 2024, and closed at noon Tuesday, December 31, 2024, reopening 8:30 a.m. Thursday January 2, 2025.

Traffic tickets can be paid anytime online at www.paytickets.ca.

All services closed December 25.

Customer Service will be available via email, phone and in-person at the Citi Plaza location on December 27 and 30 from 8:30 a.m. to 4:30 p.m, and December 31 from 8:30 a.m. to 12 p.m.

Community and Seniors' Centres and Aquatics will be open for a variety of programs, including Holiday Day Camps, drop-in opportunities, and pre-registered recreation programs. 

List of program times

Arenas - Modified hours December 24 and 31 (7 a.m. to 11 a.m.) 

Pre-registration is required for all indoor skate times. Register using your Play Your Way account online or call 519-661-5575. 

Victoria Park ice rink will be open daily (weather permitting) from 10 a.m. to 10 p.m.

Storybook Gardens - Open for extended skating hours weather permitting. Please check the Storybook Gardens webpage for updates to hours and/or skating conditions.

Visit our Recreational Skating webpage or call 519-661-5575 for more information.

Report a problem online, or e-mail non-urgent concerns to service@london.ca.

If you are calling to report a water main burst or other water emergency, please dial 519-661-4739.

If your emergency relates to flooding, serious road or sidewalk damage, garbage collection, sewer problems or fallen trees please call 519-661-4965.

Hydro concerns should be addressed to London Hydro.

Dispatch services available for emergencies only 519-661-4965. Non-urgent matters may be e-mailed to service@london.ca.

There is 24/7 on call service for emergencies related to unsafe buildings only (for example, a  house or building fire, a vehicle collision or a tree collapse on a building).

Emergency calls are referred to Dispatch at 519-661-4965.

Emergencies can be reported to 519-661-4739.