City services during the 2025 holiday closure

• Inquiries and submissions will be reviewed beginning January 2, 2026. Building and plumbing permit applications.
• Submit applications online. Please note: applications submitted during the holiday closure will be deemed as submitted in January 2026 Legislated review timelines will commence once the applicate is verified as complete in accordance with the Ontario Building Code.
• Special inspections on holidays can be conducted based on staff availability and for a fee but must be scheduled before December 23, 2025. Email building@london.ca to inquire, prior to December 23, 2025. For emergency inspections during the closure, contact our after-hours Dispatch 519-661-4965.  
• Sign Permit Applications
• Work Approval Permits – for work that occurs on, above, or below municipal roads, sidewalks, and boulevards.
• Building and plumbing permit applications.
• Submit applications online. Please note: applications submitted during the holiday closure will be deemed as submitted in January 2026 Legislated review timelines will commence once the applicate is verified as complete in accordance with the Ontario Building Code.
• Special inspections on holidays can be conducted based on staff availability and for a fee but must be scheduled before December 23, 2025. Email building@london.ca to inquire, prior to December 23, 2025. For emergency inspections during the closure, contact our after-hours Dispatch 519-661-4965.  
• Sign Permit Applications
• Work Approval Permits – for work that occurs on, above, or below municipal roads, sidewalks, and boulevards.

By-law and property standards - Email: enforcement@london.ca.

To report a concern with your rental unit or building please visit: Report a Concern with your Rental Unit or Building · City of London Portal

For emergencies related to vital services only (for example, a tenant without heat, hydro, gas, and/or water) please call Emergency Dispatch at 519-661-4965.

Noise Complaints – Amplified Noise, yelling, or other noise caused by a person(s) should be made to London Police Non-Emergency Line 519-661-5670. Other noise such as Construction or Mechanical equipment, email enforcement@london.ca

The Child Care Fee Subsidy office at Citi Plaza will be closed at noon on December 24, 2025, and will be open December 28 & 29 from 8:30 a.m. to 4:30 p.m. and December 30 from 8:30 a.m. to noon. 

Online applications for child care fee subsidy can be accessed anytime.

December 29 & 30 (8:30 a.m.- 4:15 p.m.) and 31 (8:30 a.m.-11:45 a.m.) regular services are available at City Hall from the 3rd Floor Counter in the City Clerk’s Office, as well as through the online submission portal. 

For Emergency Burial Permit Issuances only: 

December 25, 26, 27, 28, please visit London Police Service Headquarters (601 Dundas St) between 7:00 and 11:00 a.m.

Dispatch services will be available for emergencies only. 

Phone:  519-661-4965

Non-urgent matters can be emailed to service@london.ca for follow up after the holiday period.

 Offices are closed December 25, 26, and January 1.  Open regular hours on December 29 and 30.

Please note that these offices will be open until noon on December 24 and December 31.

The Dearness Day Program is closed December 25, 26 and January 1.

Development applications may be obtained online and submitted via any of the following methods: by email to one of the addresses listed below; by deposit in the City Hall mail slot located on the west side of the main entrance; or by mail addressed to: 

Planning and Development
City of London
300 Dufferin Avenue
P.O. Box 5035
London, ON N6A 4L9

• Community Improvement and Incentives: cipincentives@london.ca
• Heritage Alteration Permit: heritage@london.ca
• Minor Variances, Consents and severances: CoAsubmit@london.ca
• Minor Zoning by-law Amendments, Official Plan or Zoning By-Law Amendments: plandev@london.ca
• Proposal Summaries: preconsubmit@london.ca
• Site Plan: londonspsubmit@london.ca
• Subdivision and Condominium Applications: subscondosubmissions@london.ca
• Telecommunication facilities: telecommunications@london.ca
• Staff will resume processing applications on January 2, 2026. All applications submitted during the holiday closure will be deemed received as of that date.
• Please direct all inquiries to plandev@london.ca . Inquiries and submissions will be reviewed beginning January 2, 2026.

Offices are open on December 24 from 8:30 a.m. to noon, December 29 and 30 from 8:30 a.m. to 4:30 p.m., and December 31 from 8:30 a.m. to noon.

Available at London Animal Care Centre located at 121 Pine Valley Boulevard. 

Closed December 25, 26, and January 1.  Open December 28, 29 and 30 or available online.

For more information, please call 519-685-1330.  

Public washrooms will be closed December 25 and 26, and January 1

Emergency Shelters

All emergency shelters remain open. For information, please contact:

• Anova (for women and their children experiencing gender-based violence): 1-800-265-1576
• Ark Aid Street Mission: 519-667-0322
• Men’s Mission: 519-672-8500
• Rotholme Family Shelter: 519-673-4114
• The Salvation Army Centre of Hope: 519-661-0343
• Unity Project: 519-433-8700
• Wiigiwaaminaan Lodge Shelter (for Indigenous individuals): 519-430-7572
• YOU Youth Shelter: 519-686-1038

Emergency Food Services

For information about emergency food programs, please contact:

• Ark Aid Street Mission: 519-667-0322
• London and Area Food Bank: 519-659-4045
• The Salvation Army Centre of Hope: 519-661-0343
• Sisters of St. Joseph’s Hospitality Centre: 519-432-0660

If you are experiencing an emergency, call 9-1-1. Fire services will be responding to all emergency calls.

If your call is not an emergency, please email fireforms@london.ca or call 519-661-4565 on December 29 when the administrative office reopens.

Administrative offices will be open from December 29 to December 30 from 8:00 a.m. to 4:30 p.m., and December 31 from 8:00 a.m. to 12:00 p.m.

The Forestry Operations Dispatch office will be closed from 3:30 p.m. on December 23 until 8 a.m. on January 2.  During this time, Forestry crews will continue working to support the community.

Report emergencies such as damage related to individual City owned trees, or tree damage affecting City roads or sidewalks, tree by-law enforcement (private or public lands), etc. to the City’s 24-hour Dispatch office at 519-661-4965.

Submit non-emergency concerns about trees located on public property (boulevard, parks, woodlands), tree permit applications, etcetera to Forestry Dispatch at trees@london.ca, through the Service London Portal or by leaving a message at 519-661-5783.

Collection schedule and EnviroDepot hours are available online, and also can be found in the 2025-2026 Waste Collection Schedule.

Report a collection issue online or email service@london.ca. 

If you are experiencing homelessness and need to connect with the Coordinated Access team during regular business hours, please call 519-661-4663 or toll-free at 1-833-932-2297 extension 4. You can also email homelessprevention@london.ca.

The Housing Stability Services and Coordinated Access teams are located at Citi Plaza, 355 Wellington Street, 2nd floor, Suite 248.

Offices are open on December 24 from 8:30 a.m. to noon, on December 29 and 30 from 8:30 a.m. to 4:30 p.m. and on December 31 from 8:30 a.m. to noon. 

After business hours, please contact London Cares Street and Mobile Outreach at 519-661-2273. This service is available 24/7.  

The Housing Access Centre (HAC) office is located at Citi Plaza, 355 Wellington Street, Suite 248.  

Holiday hours are as follows:

• December 24: 8:30 a.m. – 12:00 p.m.
• December 29–30: 8:30 a.m. – 4:30 p.m.
• December 31: 8:30 a.m. – 12:00 p.m.

You can also email hac@london.ca

Application information is available online and can be emailed to licensing@london.ca. Applications and cheques can also be submitted by mail or dropped off in the City Hall mail slot. Business licences expire annually January 31 and renewals can be done by email.

Offices are open December 24 from 8:30 a.m. to noon, December 29 and 30 from 8:30 a.m. to 4:30 p.m. and December 31 from 8:30 a.m. to noon. 

Applications for Ontario Works Assistance can be completed online, and can be accessed at any time using the Government of Ontario's Online Application for Social Assistance.

Ongoing Ontario Works clients can receive information about their payments by registering for a MyBenefits account using the MyBenefits portal or by calling the Interactive Voice Response (IVR) system at 1-800-808-2268.  Both systems are available 24 hours a day, 7 days a week.

January cheques will be mailed on December 29, 2025.  Your cheque is cashable on December 31, 2025.  If your assistance is deposited directly into your bank account, it will be available on December 31. 

If you require information about emergency shelter, food or other community services, please call 519-661-4520.  Please make sure you have a pen and paper ready before you call so that you can write down the phone numbers of the agencies you wish to contact. 

General mail can be delivered to the City Hall mail slot (west side of City Hall front entrance). 

Please see our mailing address below: 

Insert service or division name, City of London, 300 Dufferin Ave. PO Box 5035, London, N6A 4L9

Administrative offices will close at 12:00 p.m. on December 24, 2025, and reopen on January 2, 2026, at 8:30 a.m.

Prior to the office closure and once offices resume, please contact housing@london.ca.

For information about the City’s Homeownership Down Payment Assistance Program, please visit: https://london.ca/hdap . Please note that applications will not be provided or processed until program operations resume on Monday, January 5, 2026. Any applications submitted during the holiday closure will be deemed received in January 2026.

Parking Enforcement 
Please call 519-661-4965 or visit our online portal to request parking enforcement during the holiday closure. 

Overnight Parking
Overnight parking passes to allow on-street parking may not be available subject to weather.  Please check the overnight parking pass page to determine if a pass can be obtained prior to parking on the street. 

Payment 
Payments can be made online or placed in the drop box at the front of the building at 824 Dundas Street.   

Payments by cheque in sealed envelopes can be dropped into the City Hall mail slot at 300 Dufferin Avenue, on the southwest corner of the building or mailed to Property Tax Section, City of London, PO Box 5256, London, ON N6A 5M6.

Online and banking payments can still be made during the closure.

The Provincial Offences Court Office is closed at noon on Tuesday December 24, reopening 8:30 a.m. December 29 and closed at noon  December 31, reopening 8:30 a.m. January 2, 2026.

Traffic tickets can be paid anytime online at www.paytickets.ca.

All services closed December 25.

Customer Service will be available via email, phone and in-person at South London Community Centre, Carling Height Optimist Community Centre and East Lions Community Centre on December 28 and 31 from 8:30 a.m. to 4:30 p.m. and December 31 from 8:30 a.m. to 12 p.m.

Community and Seniors' Centres and Aquatics will be open for a variety of programs, including Holiday Day Camps, drop-in opportunities, and pre-registered recreation programs. 

List of program times

Arenas - Modified hours December 24 and 31 (7 a.m. to 11 a.m.) 

Pre-registration is required for all indoor skate times. Register using your Play Your Way account online or call 519-661-5575. 

Victoria Park ice rink will be open daily (weather permitting) from 10 a.m. to 10 p.m.

Storybook Gardens - Open for extended skating hours weather permitting. Please check the Storybook Gardens webpage for updates to hours and/or skating conditions.

Visit our Recreational Skating webpage or call 519-661-5575 for more information.

Report a problem online, or e-mail non-urgent concerns to service@london.ca.

If you are calling to report a water main burst or other water emergency, please dial 519-661-4739.

If your emergency relates to flooding, serious road or sidewalk damage, garbage collection, sewer problems or fallen trees please call 519-661-4965.

Hydro concerns should be addressed to London Hydro.

Dispatch services available for emergencies only 519-661-4965. Non-urgent matters may be e-mailed to service@london.ca.

There is 24/7 on call service for emergencies related to unsafe buildings only (for example, a  house or building fire, a vehicle collision or a tree collapse on a building).

Emergency calls are referred to Dispatch at 519-661-4965.

Emergencies can be reported to 519-661-4739.