City services during the 2023 holiday closure

Building and Plumbing Permit Applications - Visit london.ca/building for information and to access the online application portal. As per s.7 of the DC by-law, applications submitted during the holiday closure will be deemed as submitted in January 2024.  

Sign Permit Applications – Visit london.ca/business-development/sign-permit-process. 

Special inspections on holidays can be conducted based on staff availability. The flat fee for a holiday special inspection, up to a maximum of 3 hours and excluding a fire protection inspection is $687.92. The flat fee for a holiday special inspection, up to a maximum of 3 hours, for fire protection systems is $859.88. The holiday inspection requests and required fees need to be submitted no later than December 15, 2023. 

By-law and property standards

E-mail enforcement@london.ca.
Emails will be actioned or replied to after the holiday closure.

Noise Complaints

Call 519-661-5670 to submit a noise complaint.
The noise complaint line is responded to on Friday and Saturday evenings between 7 p.m. and 2:30 a.m.

The Child Care Fee Subsidy office at Citi Plaza will be closed at noon on December 22, 2023, and will reopen at 8:30 a.m. on January 2, 2024. 

Online applications for child care fee subsidy can be accessed anytime.

Dearness Home administration offices will be open regular hours on December 27 and 28.   Please note that these offices will be open until noon on December 29.

Existing online submissions will remain available or you can deposit applications in the City Hall mail slot (located at the west side of City Hall's front entrance) or mail them to Planning and Development, City of London, 300 Dufferin Ave. PO Box 5035, London, N6A 4L9.

All emergency shelters remain open. For information about emergency shelters call: 

• Rotholme Family Shelter: 519-673-4114
• Salvation Army Centre of Hope: 519-661-0343
• Mission Services of London: 519-438-7700
• Men’s Mission: 519-672-8500
• Unity Project: 519-433-8700
• YOU Shelter  (519) 686-1038

For information about emergency food services call:

• Salvation Army Centre of Hope: 519-661-0343
• Ark Aid Street Mission: 519-667-0322
• Sisters of St. Joseph’s Hospitality Centre: 519-432-0660
• London and Area Food Bank: 519-659-4045

For general information about emergency shelters and meal programs call 519-661-4520.

If you are experiencing an emergency, call 9-1-1. Fire services will be responding to all emergency calls.

If your call is not an emergency, please email fireforms@london.ca or call 519-661-5615 on December 27 when the office reopens.

Administrative offices will be open December 27 to December 29 from 8:00 a.m. to 4:30 p.m., and reopen on Tuesday, January 2 at 8:00 a.m.

Report emergencies related to the tree protection by-law or issues such as storm damage related to individual City owned trees to service@london.ca or call 519-661-2489 x 4965.

Submit tree protection by-law enforcement, tree cutting issues or complaints  to trees@london.ca or leave a message at 519-661-CITY(2489) x 4457.  

Submit concerns or work orders about trees located on public property (boulevard, parks, woodlands) to Forestry Dispatch at trees@london.ca or call 519-661-2489 x 5783.

Submit private tree issues and complaints related to the property standards by-law to  enforcement@london.ca or call 519-661-2489 x 4660.

The Collection schedule and EnviroDepot hours are available online, and also can be found in the short-term Waste Reduction and Conservation Calendar.

Report a collection issue online or email service@london.ca.

If you are experiencing homelessness and need to connect with Homeless Prevention’s Coordinated Access team during regular business hours, please call 519-661-4663 or toll free 1-833-932-2297 x 4. You can also send an email to homelessprevention@london.ca  

Offices will be open to answer calls on December 22 from 8:30am to noon; December 27 & 28 from 8:30 a.m. to 4:30 p.m., and December 29 from 8:30 a.m. to noon. 

After business hours, please contact London Cares Street and Mobile Outreach phone service at 519-661-2273 ext. 1.  This phone line is available 24/7.   

Housing Stability Services including Housing Access Centre (HAC) offices Citi Plaza, 355 Wellington St. Suite 248 are open on December 22 from 8:30 a.m. to noon; December 27 and 28 from 8:30 a.m. to 4:30 p.m., and on December 29 from 8:30 a.m. to 12 p.m..

Burial permits:  December 23-26 & Dec 30-Jan 1 please visit London Police Service Headquarters (601 Dundas St) between 7:00am-11:00am for emergency issuances only.  December 27 to December 29 services are available as normal through the online submission portal until 11:45am. Staff will be monitoring AskCity@london.ca during these hours and responding to inquiries. 

Dog and cat licences – Available at London Animal Care Centre. 121 Pine Valley Boulevard.  Open December 28, 29 and 30 or online at www.accpets.ca. For more information, please call 519-685-1330.

Residential rental licences, business and taxi licensing - Application information is available at london.ca/licences and can be emailed to licensing@london.ca. Applications and cheques may also be submitted by mail or dropped off in the City Hall mail slot (located at the west side of City Hall's front entrance.) Business licences expire annually on January 31 and renewals can be done by email. 

Sign and canopy applications – Mail to City of London, 300 Dufferin Ave. PO Box 5035, London, N6A 4L9 or deposited in the City Hall mail slot (located at the west side of City Hall's front entrance).

Parking Enforcement 
Please contact 519-661-4965 or email service@london.ca to request parking enforcement during the holiday closure.

Overnight Parking
Overnight parking passes to allow on-street parking may not be available subject to weather.  Please check the overnight parking pass page to determine if a pass can be obtained prior to parking on the street.

Payment 
Payments can be made online or placed in the drop box at the front of the building at 824 Dundas Street.  

Payments by cheque in sealed envelopes can be dropped into the City Hall mail slot, 300 Dufferin Avenue, on the southwest corner of the building or mailed to Property Tax Section, City of London, PO Box 5256, London, ON   N6A 5M6

Customer Service will be available via e-mail, phone and in-person at the Citi Plaza location on December 27 and 28 from 8:30 a.m. to 4:30 p.m. and December 29 from 8:30 a.m. to 12 p.m. 

Registration for programs can be completed online at any time.

Report a problem online, or e-mail non-urgent concerns to service@london.ca.

If you are calling to report a water main burst or other water emergency, please dial 519-661-4739.

If your emergency relates to flooding, serious road or sidewalk damage, garbage collection, sewer problems or fallen trees please call 519-661-4965.

Hydro concerns should be addressed to London Hydro.