Proof of vaccination requirements at select City of London indoor recreation settings

The Province of Ontario has introduced regulations that require proof of vaccination before entering some indoor settings.

In keeping with these regulations, the City of London requires people to be fully vaccinated and provide proof of their vaccination status to access certain City recreation programs, services and facilities.  

Proof of vaccination will be required to access select services and programs taking place at community centres, arenas and indoor aquatics facilities.

Fully vaccinated Londoners will need their current vaccination receipt alongside a valid piece of identification, such as a driver’s licence , to access these facilities and services.

 In addition to the Provincial requirements, the Middlesex London Health Unit has introduced new regulations that require proof of vaccination to access certain indoor settings. In keeping with these regulations, proof of vaccination will begin to be required for anyone over the age of 12 who enters an indoor area of a City of London sports or recreation facility to participate in, coach, officiate, or watch organized sport.

Provincial QR Code proof of vaccination will be accepted at City of London indoor recreation and sports facilities beginning Friday, October 22. Until then, please continue to bring your paper or digital proof of vaccination receipt with you, along with government-issued ID, when visiting an indoor City recreation or sports facility.

Frequently Asked Questions for residents

How do I obtain my proof of vaccine?

Londoners can print or download their vaccination receipt which includes all the relevant information they need to prove that they are fully vaccinated. The receipts can be printed or downloaded from the Provincial government website. Those who need support obtaining a copy of their vaccination receipt, including those who do not have access to a computer, internet or printer, can call the Provincial Vaccine Contact Centre at 1-833-943-3900 for support.

Ontarians who received their first or second dose of the COVID-19 vaccine out of province should contact their local public health unit to record their information and receive proper documentation.

Who is exempt from showing proof of vaccine?

The following individuals are exempt from showing proof of vaccination at City community centres, arenas and aquatics facilities:

  • Children under 12 years of age
  • Youth (12 to 17 years of age) who are going into a recreational facility only if they are entering for the purpose of actively participating in an organized sport. Beginning October 31, proof of vaccination will begin to be required for anyone age 12 or older entering the City’s sports or recreation facilities to participate in, coach, officiate, or watch organized sport.
  • Patrons entering an indoor area solely for the following purposes:
    • to use a washroom;
    • to access an outdoor area that can only be accessed through an indoor route;
    • to make a retail purchase;
    • while placing or picking up an order;
    • while paying for an order;
    • to purchase admission; or
    • as may be necessary for the purposes of health and safety.
  • Patrons who provide written document completed and supplied by a physician or registered nurse stating that the individual is exempt for a medical reason from being fully vaccinated against COVID-19 and the effective time-period for the medical reason.
I have one dose of the vaccine, does this mean I am fully vaccinated?

To be considered fully vaccinated, Ontarians will need to be fully vaccinated with two doses, plus 14 days from the time of the second dose. 

Can I show my proof of vaccination receipt on my phone or do I need to print out the receipt?

Yes, the digital proof of vaccination receipt will be acceptable, as long as the name and date of birth on the supporting piece of ID matches that on the receipt. 

Londoners can print or download their vaccination receipt which includes all the relevant information they need to prove that they are fully vaccinated. The receipts can be printed or downloaded from the Provincial government website

Is there a proof of vaccine app I can download?

The Government of Ontario is in the process of developing an enhanced vaccine certificate with a unique QR code to make it safer, more secure and convenient to show proof of vaccination, when required to do so. The enhanced vaccine certificate and verification app will be available by October 22. Ontario’s proof of vaccination guidance will be updated to reflect the new processes.

What if I don’t want to disclose my vaccination status?​​​​

It is the discretion of the individual to determine whether they would like to disclose their vaccination status. Should they make the decision not to divulge this information, they will not be permitted to access settings that require proof of vaccination.

What if I have a red or white health card or do not have health card?

If a person has a red and white health card, they can call the Provincial Vaccine Booking Line at 1-833-943-3900. The call centre agent can email you a copy of your receipt. If they don’t have an OHIP number at all, they should contact the Middlesex-London Health Unit, and they can help you obtain the receipt.

What if I don’t have a phone or a computer?

Those who need support obtaining a copy of their vaccination receipt, including those who do not have access to a computer, internet or printer, can call the Provincial Vaccine Contact Centre at 1-833-943-3900 for support.

What if I received my COVID-19 vaccine outside of Ontario or Canada?

Individuals who have received a partial or complete COVID-19 vaccine series outside of Ontario or Canada should contact the Middlesex-London Health Unit to have their COVID-19 immunization record documented in COVaxON for their vaccination receipts.

For more information, please refer to the Ontario Government’s COVID-19 Guidance for Individuals Vaccinated outside of Ontario/Canada PDF.

If I have a concern about an individual who is not complying with proof of vaccination Provincial regulations, who can I contact?

Those with concerns about individuals or businesses who are not following the proof of vaccination related provincial orders can contact COVIDOrderConcerns@london.ca or call 519-661-4660.​​​​​

What other COVID-19 precautions will be in place at City programs?

All Middlesex-London Health Unit guidelines and Provincial regulations, including mask requirements, adhering to capacity limits and physical distancing, will apply at all times when accessing City programs, services and facilities.

Londoners are reminded to continue following physical distancing and face covering public health measures, and adhere to the general provincial gathering limits under Step 3.

Do I need to show proof of vaccine if I am watching my child's recreation program and not participating myself?

Yes, spectators at community centres and arenas and indoor aquatics facilities will be required to show proof of vaccination.​​​​​​

Since I’m not able to enter the facility, who is going to maintain the supervision of my child (help with tying skates, bathroom breaks, etc.)?

If participating through a community sports organization, reach out to them directly if they have alternative plans in place to cover this scenario to ensure participant safety if a parent or guardian is not eligible to enter the facility. 

In general, anyone 12 or under must be accompanied by another individual 13+ while in our facilities (to maintain safety supervision). The proof of vaccination policy still applies to these individuals (ie. 12-17 and only spectating or supervising, must provide proof of vaccination to enter or have a valid medical exemption).

Can my proof of vaccination and ID be provided to Recreation and Sport Services in advance so I don’t have to show it every time I come to a facility?

To maintain the safety and security of customer’s personal information, we will not be collecting or maintaining proof of vaccination records.

Customers will need to provide proof of vaccination and ID (with matching name and date of birth) every time they visit a facility.

Once I’ve entered the facility, is mask wearing required when participating in a sports program (i.e. basketball)?

Masks are required to be worn at all times in the facility for those age 2 and up. 

The only exception to this is for participants engaging in physical activity such as fitness programs or sports. 

Participants engaging in physical activity programs may remove their mask once participating in their program while maintaining a distance of at least 2 metres from others, or a distance of at least 3 metres during yoga programs.

Participants must wear a mask while travelling to and from their program, and while in other areas of the facility such as washrooms. 

Masks will not be provided for participants.

Will coaches/officials be required to show proof of vaccination at arenas?

Beginning October 31, all coaches, volunteers and officials are required to show proof of vaccination as per new regulations by the Middlesex London Health Unit

Do proof of vaccination requirements extend to registered recreation programs through partner organizations (i.e. Olympic Karate)?

The same proof of vaccination policy applies to partner organizations since the regulations are provincially mandated for all recreation and sport facilities and programs. 

Will I be informed if other participants in the program are vaccinated? What about the instructor?

No. This is confidential health information and will not be shared with other participants. However, all participants are required to follow the same proof of vaccination requirements to enter our facilities and participate in our programs. 

For more information on the City of London staff vaccination policy, the council approved policy is available on london.ca.

How does this policy apply to Storybook Gardens? 

Proof of vaccination is not required due to outdoor nature of the facility.

Face masks are required when transitioning through the indoor admissions area or indoor bathroom areas.

Other than select indoor City recreation facilities, where else do I need to show proof of vaccine?

As of September 22, 2021, Ontarians will need to be fully vaccinated (two doses plus 14 days) and provide their proof of vaccination along with photo ID to access certain public settings and facilities. This approach focuses on higher-risk indoor public settings where face coverings cannot always be worn and includes:

  • Restaurants and bars (excluding outdoor patios, as well as delivery and takeout);
  • Nightclubs (including outdoor areas of the establishment);
  • Meeting and event spaces, such as banquet halls and conference/convention centres;
  • Facilities used for sports and fitness activities and personal fitness training, such as gyms, fitness and recreational facilities with the exception of youth recreational sport;
  • Sporting events;
  • Casinos, bingo halls and gaming establishments;
  • Concerts, music festivals, theatres and cinemas;
  • Strip clubs, bathhouses and sex clubs;
  • Racing venues (e.g., horse racing).

For more information on this Ontario requirement, please visit: https://news.ontario.ca/en/release/1000779/ontario-to-require-proof-of-vaccination-in-select-settings 

What if I can’t comply with proof of vaccination requirements, will I be refunded my program registration fee?

Individuals who had previously registered for sport or recreation programs directly with the City and who won’t be able to comply with these regulations as of October 31 will be refunded a pro-rated amount based on remaining program sessions.

 Frequently Asked Questions for businesses 

Where can I find the Province of Ontario's proof of vaccine regulations?

The full regulations are available here: https://www.ontario.ca/laws/regulation/r21645

If a patron refuses to show proof of vaccine, what do I do?

Business owners with concerns about individuals who are not following the proof of vaccination related provincial orders can contact COVIDOrderConcerns@london.ca or call 519-661-4660.​​​​​

For more information on Ontario's requirement for proof of vaccination in select settings, please the Province of Ontario's website

Last modified:Friday, October 15, 2021