Supports for basic needs

The Salvation Army Centre of Hope and Housing Stability Bank (HSB)

Hours of operation

  • Monday to Friday from 8:00 a.m. to 4:00 p.m.

Basic needs supports offered

  • Individuals and families who may require financial support to secure or maintain housing will be prioritized based on need and urgency to apply for support through the Housing Stability Bank.
  • In order to access the Housing Stability Bank as safely as possible for all, the following steps have been identified:
    • Individuals who are attending the food bank as well as HSB are now required to wear a mask; if they don’t have one, one will be provided for them.
    • The applicant contacts the Housing Stability Bank by phone 519-964-3663 X 300 or by email housing@centreofhope.ca.
    • Where possible the application will start over the phone or via email.
    • A brief follow up appointment will be scheduled to finalize the details of the application and obtain the appropriate signatures.
    • All appointments will be completed at our central office located at 281 Wellington Street until further notice.

Contact information

Learn more about the Housing Stability Bank

The Salvation Army Centre of Hope Community and Family Services (Food Bank)

Hours of Operation

  • Monday to Friday from 9:00 a.m. to 4:30 p.m.

Contact information

The Salvation Army Centre of Hope Community Meals

There are no community meals being served at this time.

Meals on Wheels

Hours of Operation

  • Monday to Friday from 8:30 a.m. to 2:00 p.m. Staff are available to take calls and respond to emails daily until 4:30 p.m.

Basic needs supports offered

  • Meal services both hot and frozen are operating normally.
  • Visit https://www.mealsonwheelslondon.ca/meals-wheels or call 519-660-1430
  • We are taking new clients.
  • Frozen meals are also available (on hand or can be ordered).
  • Frozen orders due at 4pm every Monday for Thurs morning delivery.
  • Meals are delivered on Monday (Monday and Tuesday meals), Wednesday (Wednesday and Thursday meals) and Friday (Friday-Sunday meals).
  • All meals have subsidized rates.
  • Our meals are being sent chilled with instructions for heating.
  • Each person’s health care plan is different and if a client requires a meal sent hot Meals on Wheels London can be flexible to meet individual needs.
  • Transportation services are operating but please check our website for updates to services and more details.

Contact information

South London Neighbourhood Food Bank (SLNRC)

Hours of Operation 

  • Monday-Friday​​​​​​: 10:00 a.m. to 3:00 p.m.

Basic needs supports offered

South London Neighbourhood Resource Centre: important information when accessing the food bank

  • using a COVID-19 pre-screening tool for anyone coming to access the Neighbourhood Food Bank
  • people are registering at front reception
  • one piece of identification is required for everyone in household
  • able to access the Neighbourhood Food Bank once a month at either SLNRC or main food bank location

Contact information

  • Nancy Needham, Executive Director South London Neighbourhood Resource Centre
  • Heather Molen, Manager of Volunteer Services / Basic Needs
    • South London Neighbourhood Resource Centre
    • Email: hmolen@slnrc.ca
    • Phone: 519-686-8600 ext 7396
Northwest London Resource Centre (NWLRC)

Hours of Operation

  • Monday to Friday from 10:00 a.m. to 3:00 p.m.

Basic needs supports offered

The Emergency Food Cupboard remains open

  • using a COVID-19 pre-screening tool for anyone coming to access the Emergency Food Cupboard
  • people are waiting outside
  • one piece of identification is required for that individual and note giving consent for pick-up
  • fresh fruits and vegetables based on supplies

Contact information

  • Amani Radhaa, Associate Director, Northwest London Resource Centre
Crouch Neighbourhood Resource Centre

Hours of Operation

  • Tuesday to Friday from 10:00 a.m. to 4:00 p.m.

Basic needs supports offered

  • The Emergency Food Cupboard 

    • People coming into the Crouch Library, will have to undergo COVID-19 pre-screening procedure before entering the Resource Office 
    • 1 piece of identification is required for every visit
    • Fresh Fruits and Vegetables based on Supplies
    • Thursday Only – Hot Meals curbside pick up

Contact information

Glen Cairn Community Resource Centre

Hours of Operation

  • Monday, Tuesday, and Thursday from 9:30 a.m. to 3:30 p.m

Basic needs supports offered

  • Basic needs food cupboard (the Centre Market) is open again
  • Advocacy and OESP program are available by appointment
  • Programs and committees will resume meeting virtually starting January 11th
  • London Good Food Box is still running once per month
  • Distributing boots and people can access winter coats

Contact information

 

LUSO Community Services

Hours of Operation

  • Check LUSO Website (www.lusocentre.org) or visit LUSO Facebook page for staff contact information​​​​​​

  • At the LUSO Community Resource Portable (1100 Victoria Dr.)

    • 8:30am-10:30am; Monday-Friday; starting July 5-August 27th

    • Tuesdays 2-3pm - Holy Family Catholic School (329 Hudson Dr.)

    • Thursdays 2-3pm - St. Anne Catholic School (1366 Huron St.)

Basic needs supports offered

  • Main Office is closed during provincial lockdown- staff working remotely
  • Community Resource Portable- Emergency Food Cupboard is Open.
    • N5Y and N5V postal codes only
    • Non- perishable food, hygiene items available
    • Fresh fruit and vegetables based on supplies
    • People must wait outside, no access to inside portable
    • Individuals must wear a mask and social distance while waiting to be served.
    • Support for low income individuals and families, proof of income needed
    • Residents need one piece of ID for each member of the household; address; income statement
    • Can only access 1 of our locations once a month (the portable OR office)
  • LUSO Office – Emergency Food Cupboard
    • You must bring: Proof of Income, ID for everyone in household, reusable bags
    • Individuals must wear a mask and social distance while waiting to be served.
    • families receive the same items at our portable location
    • can only access 1 of our locations once a month (the portable OR office)
    • Every Tuesday from 2 p.m. to 3:30 p.m.

    • LUSO Office (parking lot side) at 1193 Oxford St. E

  • Northeast Food Depot
    • Once per month, the 3rd Wednesday of the month: 11:00 a.m. to 2:00 p.m.
    • Can access NE Food Depot or London Food Bank- but not both in a month
    • Hosted at the Salvation Army Hillcrest Church – 310 Vesta Road
  • Breakfast

    • For children/youth in N5Y, N5X
    • Drop-in program, while supplies last​​​​​​
  • Snack Bags

    • Weekly bags for families to pickup; one per child while supplies last; drop-in
    • For children/youth in N5Y, N5X, N5V
  • Must bring proof of income and ID for each member of the household
  • LSUO Community Resource Portable, 1100 Victoria Drive
    • Breakfast for children/youth in N5Y, N5X from 8:30 a.m. to 10:30 a.m., Monday to Friday starting July 5 to August 27th. Please note that drop-in program will run while supplies last.
  • Snack Bag Program
    • Weekly snack bags for families with children or youth in N5Y, N5X and N5V,  one per child while supplies last at:
      • Holy Family Catholic School at 329 Hudson Drive from 2:00 p.m. to 3:00 p.m. on Tuesdays and
      • St. Anne Catholic School at 1366 Huron Street from 2:00 p.m. to 3:00 p.m. on Thrusdays.

For children/youth in N5Y, N5X

Contact information

  • Elisabete Rodrigues, Executive Director
  • Mikyla WalkerBasic Needs & Community Support
    • Phone: 519-452-1466 (leave message- checking daily)
    • Email: community@lusocentre.org
    • Website: www.lusocentre.org
Neighbourhood Resource Association of Westminster Park (NRAWP)

Hours of operation

  • Thursdays from 12:00 p.m. to 3:00 p.m.  Pick-up only.

Basic needs supports offered

 

  • Fresh Breakfast Box 
    • Provides fresh breakfast and snack foods to school-aged children & youth

Contact information

  • Kelly Clark-Emery, Manager Neighbourhood Community Development Neighbourhood Resource Association of Westminster Park, 650 Osgoode Drive

  • Nancy Needham, Executive DirectorSouth London Neighbourhood Resource Centre
London Food Bank

Hours of Operation

  • Mondays - 1:00 p.m. to 4:00 p.m.

  • Tuesdays - 10:00 a.m. to 1:00 p.m.

  • Wednesdays - 11:30 a.m. to 2:00 p.m.

  • Fridays - 11:00 a.m. to 2:00 p.m.

Basic needs supports offered

  • Hours of operation remain the same at the present time.
  • Please wear a mask when attending the food bank.
  • Unsure if Food depots will continue to open.
  • Only one person is allowed into food bank at a time.
  • 1 piece of identification for each family member - REQUIRED EVERY VISIT
  • Proof of income, if any (e.g. paystub, OW/ODSP statement).
  • If picking up food for someone else, ID is required for each of those people as well.
  • London Foodbank YMCA locations – Now Open!

    • Same requirements as listed above​​​​​​
  • Centre Branch YMCA (382 Waterloo Street)

  • Bob Hayward YMCA (1080 Hamilton Road)

  • Stoneycreek Community Centre, YMCA & Library (920 Sunningdale Rd East)

  • Bostwick Community Centre, YMCA & Library (501 Southdale Road West)

Contact information

Rowntree Memorial United Church

Hours of Operation

  • Wednesday from 12:00 p.m. to 1:00 p.m. for takeout food only.

Basic needs supports offered

  • Welcome Wednesday Community Meal Providing takeout foods only, for the next several weeks - no coffee and socializing.
  • Takeout food includes packaged sandwiches, veggies and fruit.

Contact information

St. Michael’s Catholic Parish

Hours of operation​​​​​​

  • Community meal (Mondays except holidays)

    5:00 p.m. to 6:00 p.m.

Basic needs supports offered

  • Takeout community meals, every Monday for the month of June and then will pause for summer
  • Fall program will resume Monday starting August 23rd, 2021 (closed Monday September 6th)
  • Served from 5:00 to 6:00 p.m.

Contact information

  • St Michael's Roman Catholic Parish, 511 Cheapside St
  • Phone: 519-433-6689
  • Email: stmichlon@dol.ca
Trinity United Church

Hours of operation

  • First Sunday of every month from 5:30 p.m. to 6:30 p.m.

Basic needs supports offered

  • Regularly scheduled community meal for those in need on the first Sunday of every month.
  • Please wear a mask when you come to the church.
  • Meals are available for delivery
    • Call 519-455-2710
  • Regular hours of 5:00 p.m. to 6:30 p.m. will be observed for meal pick-ups. 

Contact information

LIFE*SPIN

Hours of operation

  • Closed (online and remote service available)

Basic needs supports offered

  • Free Store: As the province slowly lifts the COVID-19 restrictions, you may be thinking about returning to work, school, worship, or visiting with friends and family. We would like to provide you an outfit to face the world as we now know it. While the LIFE*SPIN Free Store is currently not open to the public, you can shop with us remotely when there is no emergency order in place. https://form.jotform.com/201917212134040
  • Income Taxes: LIFE*SPIN provides free assistance to file income taxes for low-income individuals, for current and past years. This is part of the Canada Revenue Agency’s Community Volunteer Income Tax Program (CVITP) and although we remain closed to the public, LIFE*SPIN can now assist you with filing your taxes from 2010 to 2020. The CRA has provided a program to us to complete your return over the phone. Please register at https://form.jotform.com/201405204019035
  • Advocacy Assistance: Our Community Advocate assists clients with applications for disability supports, pension benefits, discretionary assistance, housing applications and requests for assistive devices. Let us know what you need help with and complete an Intake application at https://form.jotform.com/210975309222251
  • LIFE*SPIN is offering the Community Food Box Program on a limited basis to high-risk families that should remain at home due to increased health risks related to COVID-19. Orders are accepted on-line when there are boxes available to order for the following month https://form.jotform.com/200976185641965
  • LIFE*SPIN also provides numerous on-line workshops to provide additional information that may be of help to folks struggling on low incomes. For information on upcoming workshops, visit https://www.lifespin.org/news

Contact information

SafeSpace

Hours of operation

  • Sunday from 12:00 p.m. to 3:00 p.m.
  • Monday and Tuesday from 6:00 p.m. to 9:00 p.m.
  • Wednesdays from 12:00 p.m. to 3:00 p.m.

  • Thursdays from 10:30 a.m. to 1:30 p.m.

Basic needs supports offered

  • Distribution at our door of food, harm reduction items and personal items.
  • Have added prepared meals on each shift.
  • Asking attendees to keep a safe distance from others.
  • Requires the use of hand sanitizer (provided) before the exchange of any items.
  • Attendees will be met at the door and a staff person will get requested items.
  • Space is not open as a resting place unless in imminent crisis and in need of referral to another service.
  • Limited number of people permitted in the space.
  • If you cannot get to the space, private message staff on Facebook to see if outreach can be arranged.

Contact information

St. John the Evangelist Church

Hours of operation

  • Every Saturday at 5:00 p.m.

Basic needs supports offered

  • A hot meal will be available for take-out on Saturdays
  • Meal service will be available as long as possible.

Contact information

  • 280 St. James Street

  • Phone: 519-495-3907

St. Paul’s Social Services, Food Bank and Fellowship Centre

Hours of operation

  • Monday to Friday from 9:00 a.m. to 11:30 a.m.

Basic needs supports offered

  • St. Paul's Social Services provides an emergency three-day supply of food including:
    • fresh eggs
    • milk powder
    • peanut butter
    • canned fish
    • fresh produce
  • This service is available in coordination with the other two major food banks in London; the Salvation Army and the London Food Bank.
  • Additionally, hygiene products, baby food and formula, mittens, scarves, hats, shopping bags and layettes are provided to clients if availability.

Contact information

Sanctuary London

Hours of operation

  • Monday from 12:00 p.m. to 1:00 p.m.

Basic needs supports offered

  • All regular programs are currently cancelled.
  • Providing a bagged "to go" meal twice a week.
    • The meals will be available at the door.

Contact information

Youth Opportunities Unlimited (YOU)

Hours of operation

  • Monday to Friday from 10:00 a.m. to 6:00 p.m.

Basic needs supports offered

  • The Youth Action Centre continues to provide supports to youth.
    • Increased COVID-19 screening procedures are in place.
  • Young people ages 15-25 can access the space for:
    • basic needs
    • meals to go
    • housing supports
    • trusteeship services
  • YOU is now providing laundry services; 1 load per person maximum.
  • Youth Shelter is now open, this 24/7 pet-friendly facility provides immediate shelter and basic needs supports to youth ages 16-24 who are experiencing homelessness.

Contact information

  • 332 Richmond St, London, ON N6A 3C3
  • Phone: 519-432-1112
  • Email: info@you.ca

AND

Ark Aid Street Mission

Hours of operation

  • Monday to Sunday at 5:00 p.m.

Basic needs supports offered

  • Takeout meals are offered each afternoon at 5:00 p.m. in front of Ark Aid Street Mission.
  • Washrooms available for use weekday only
  • All other of our programs are CLOSED, except clothing on emergency basis.

Contact information

CMHA Middlesex- My Sisters’ Place/London Coffee House

Hours of operation

  • Monday to Friday from 11:00 a.m. to 1:00 p.m. and 4:00 p.m. to 5:00 p.m.

  • Weekends and holidays from 11:00 a.m. to 1:00 p.m. for food distribution only.

Basic needs supports offered

  • Handing out bagged lunches, hot coffee, snacks, harm reduction supplies, basic needs and connection for information & resources.
  • London Coffee House participants can go to MSP for support and services.
  • Mask policy is in effect
  • Some participants are able to see case managers face to face by booking an appointment.

Contact information

London Intercommunity Health Centre

Hours of operation

  • Monday to Friday from 9:00 a.m. to 4:00 p.m.

Basic needs supports offered

  • The Health Centre continues to provide the following:
    • Affidavits;
    • Mail pick-up;
    • Water;
    • Food distribution;
    • Harvest Bucks;
    • Grocery cards; and,
    • Harm Reduction equipment.
  • Client services provided in the back parking lot, strict physical distancing is practiced.
  • Some instrumental supports such as community resource information and service coordination.

Contact information

Youth for Christ

Hours of operation

  • Tuesdays and Thursdays from 12:00 p.m. to 2 p.m.

Basic needs supports offered

  • Taste of Home
    • Meal support program for families with children under the age of 18
    • Pre-cooked and packaged and frozen meals available for pick up

Contact information

ANOVA

Hours of operation

  • 24 hours per day, 7 days a week.

Basic needs supports offered

  • Crisis and Support line available 24/7 for those experiencing violence or supporting those who are experiencing violence.
    • This includes abuse or sexual violence.
  • Sexual assault intake and counselling:
    • Now done via phone or zoom,
    • Accessed through the crisis line.
  • Outreach and family court support:
    • now done via phone or zoom,
    • Accessed through the crisis line.
  • Shelter options for women and children:
    • Accessed through the crisis line.

Contact information

  • Phone: 519-642-3000
London Abused Women’s Centre

Hours of operation

  • Monday to Thursday from 9:00 a.m. to 5:00 p.m.

  • Friday from 9:00 a.m. to 4:00 p.m.

  • Evening appointments by arrangement

Basic needs supports offered

  • Urgent Support Phone-In for clients and women calling for the first time with an urgent issue.
  • Assistance accessing safe location/emergency housing with supports for women at risk.
  • Provision of grocery/health care product vouchers to clients in need.

Contact information

  • Saundra-Lynn Coulter, Director of Programs and Development
  • London Abused Women's Centre, 797 York Street – Unit 5, London, Ontario N5W 6A8
  • Phone: 519-432-2204 
519 Pursuit

Hours of operation

  • 11:00 a.m. to 12:30 p.m.

  • 11:00 a.m. to 11:30 a.m.

Basic needs supports offered

  • Monday to Friday weekday outreach around 11:00 a.m., delivering 75 meals each day. 3 days are hot meals plus care packages as needed.
  • Weekly Saturday Donation Days at City Centre Storage, 203 Bathurst St. - 11am-11:30ish.
  • We do not have set hours of operation or a physical space.
  • To contact us please use our email address contact@519pursuit.ca.

Contact information

The Cross Cultural Lerner Centre (CCLC)

Hours of operation

  • Monday to Friday from 8:30 a.m. to 4:30 p.m.

Basic needs supports offered

  • All CCLC Settlement Services are operating virtually

Contact information

St. Joseph’s Hospitality Centre

Hours of operation

  • Breakfast is from 9:30 a.m. to 11:00 p.m.

  • Lunch is from 12:00 p.m. to 1:30 p.m.

Basic needs supports offered

  • Offering bagged breakfast and lunch at our front door free of charge.

Contact information

 

Atlohsa Family Healing Services

Hours of operation

  • Monday to Friday from 10:00 a.m. to 3:00 p.m.

Basic needs supports offered

  • Crisis intervention/support at Head Office, the following is available:
    • support staff,
    • snacks,
    • water,
    • grocery gift cards
  • Atlohsa 24-Hour Crisis Line 1-800-605-7477
  • The Zhaawanong Shelter is an emergency shelter for Indigenous women and children
    • Currently accepting intake for support and services
    • Access to sheltering is based on availability, call 519-432-2270
  • The Atlohsa Resting Space is providing hotel sheltering for Indigenous people.
    • Access to sheltering is limited and based on availability, call 519-430-7572

Contact information

  • 343 Richmond Street, London, ON, N6A3C2
  • Email:  admin@atlohsa.com
  • Phone:519-438-0068
  • Facebook and Instagram handles: @atlohsa
  • Text Message Atlohsa Support Staff -allow 24hrs for response time:   
    • Child & Youth: 519-282-7896
    • Housing: 519-476-3783
    • Indigenous Mental Wellness Outreach: 519-476-3783 
    • Street Outreach: 519-319-0584 
Streetscape - Mission Services of London

Hours of operation

  • Monday to Friday from 8:00 a.m. to 4:00 p.m.

Basic needs supports offered

  • Live support for persons in need of:
    • Outreach
    • Direction on local supports
    • Information on mental health, addictions, and housing services

Contact information

  • Phone: 519-439-7700
Mission Store - Mission Services of London
  • The Emergency Voucher Program is open

Contact information

  • Peggy Locke, Voucher Program Coordinator
  • 4-797 York Street, London ON  N5W 6A8
  • Phone:519-438-3056
  • Website: https://missionservices.ca/
Muslim Soup Kitchen

Hours of operation

  • Every Saturday between 1:30 p.m. to 2:30 p.m. First come, first served; while quantities last.

Basic needs supports offered

  • Regular weekly community hot lunch for those in need.
  • Distribution of meals at curbside only
  • Building is not open to the public due to the pandemic
    • meals will be provided for take-out, to attendees one meal per person
  • Asking attendees to keep a safe distance of 6 feet.
  • Please wear a face mask IF POSSIBLE.

Contact information

Metropolitan United Church

Hours of operation

  • Fridays

Basic needs supports offered

  • Each Friday, provides 60 to 70  hot meals to London Cares for direct distribution to people experiencing homelessness.

Contact information

Byron United Church

Hours of operation

  • Tuesday and Friday from 1 to 3 p.m.

Basic needs supports offered

  • Byron Cares Food bank is the joint effort of all of the Byron-area churches, working together to meet local needs.
  • The food is available to anyone in need.

Contact information

  • Byron United Church 420 Boler Road, London, ON N6K 2K5
  • Phone: 519-471-1250
  • Fax: 519-471-4721
  • Email: church@byronunited.ca
Chalmers Presbyterian Church

Hours of operation:

Wednesday from 12:30 p.m. to 1:30 p.m.

Basic needs offered:

  • Food recipients must reside in the Glen Cairn, Pond Mills, or Westminster Park areas
  • Please call the church on a Monday and leave a message on the church’s answering that includes your name, address, phone number and the number of members in your family
  • The church secretary will return your phone call on the Tuesday to confirm placement on that week’s list of food recipients
  • Maximum participation is once per month
  • ID that includes an address must be presented for food pick up
  • Food is placed on a chair outside the main lobby for contactless delivery
  • Milk, eggs, pasta and canned goods, including vegetables, baked beans, soup, and pasta sauce are included
  • Fresh fruits and vegetables and other dairy products are available based upon current supplies

Contact Information:

  • Byron United Church 342 Pond Mills Road, London, ON N5Z 3X5
  • Main Office Closed due to Covid-19 restrictions, but an answering machine is active - (519) 681-7242. 
Réseau-Femmes du Sud-Ouest de l'Ontario

Hours of operation (heures d'opération):

Tuesday, Wednesday, and Thursday from 8:30a.m. to 4:30p.m.

Basic needs offered (besoin de base offerts):

Services en Français pour les femmes- French services for women:

  • Pendant la COVID - Services individuels ou en groupe offerts par: Téléphone, Whatsapp, Texto, Courriel, Facebook
    • Counseling individuel – confidentiel,
    • Appui transitoire,
    • sensibilisation à la violence faite aux femmes,
    • Soutien personnalisé pour les femmes victimes de violence ou à risque de subir de la violence,
  • Groupes de soutien via Whatsapp,
  • Ateliers
  • In non-COVID time, we provide:
    • Onsite private counselling and
    • Personalized transitional support
    • Outreach in the community,
    • Offer workshops and
    • Partner with other agencies and services in the community.
  • Services are confidential and free

During COVID support and services are running via phone, text, email, Whatsapp and, Facebook

Contact us (Nous contacter)

Directrice générale/Executive Director:

Gestionnaire ressource/Resource Manager :

Intervenante/Case worker :

Ligne de crise/Crisis ligne 24 h/24:  Fem’aide

Phone: 1-877-336-2433

Please note that this webpage is updated regularly. While we attempt to include as many services as possible, we apologize if some services have been missed.  If your organization is providing basic needs services and would like to be included on the list, please contact cyn@london.ca.

For additional information please visit https://211ontario.ca/

Partners are encouraged to update their information at https://211ontario.ca/contact-211-with-service-updates/

Subsidized transit passes will be available for purchase at CitiPlaza every Friday from 1 p.m. to 4 p.m.

http://www.london.ca/newsroom/Pages/PSA-Upcoming-essential-services-available-.aspx

For additional supports and services resident are encouraged to visit https://www.informationlondon.ca/123/Information_London_COVID19_Resources_Page/

For a map that includes some of the basic needs organizations, please see: https://www.google.ca/maps/@42.9741882,-81.2518648,13z/data=!3m1!4b1!4m2!6m1!1s1vl-zjtarQwcdyxA4ftVBn1Mhu014etJx

Seniors, persons with disabilities and people with underlying medical conditions, their families or caregivers can access delivery services by visiting www.ontariocommunitysupport.ca.

Last modified:Wednesday, July 14, 2021