Supports for basic needs

The Salvation Army Centre of Hope and Housing Stability Bank (HSB)

Hours of operation

  • Monday to Friday from 8:00 a.m. to 4:00 p.m.

Basic needs supports offered

  • Individuals and families who may require financial support to secure or maintain housing will be prioritized based on need and urgency to apply for support through the Housing Stability Bank.
  • In order to access the Housing Stability Bank as safely as possible for all, the following steps have been identified:
    • Individuals who are attending the food bank as well as HSB are now required to wear a mask; if they don’t have one, one will be provided for them.
    • The applicant contacts the Housing Stability Bank by phone 519-964-3663 X 300 or by email housing@centreofhope.ca.
    • Where possible the application will start over the phone or via email.
    • A brief follow up appointment will be scheduled to finalize the details of the application and obtain the appropriate signatures.
    • All appointments will be completed at our central office located at 281 Wellington Street until further notice.

Contact information

Learn more about the Housing Stability Bank

The Salvation Army Centre of Hope Community and Family Services (Food Bank)

Hours of Operation

  • Monday to Friday from 9:00 a.m. to 4:30 p.m.

Basic needs supports offered

  • The Salvation Army Food Bank remains open
  • People will wait outside; please dress according to the weather
  • Please wear a mask when attending the Food Bank
  • One member per household will be brought into our food bank to be served
  • Using a COVID-19 pre-screening tool for anyone coming into our building
  • Changed from a choice model food bank to pre-made boxes of food.
  • The Salvation Army London Christmas Hamper Program 2020 **IMPORTANT INFORMATION REGARDING CHANGES TO OUR PROGRAM DUE TO COVID-19**
    • Online Registration will be required - starting November 1st, register at http://centreofhope.ca/christmas or call 519-661-1359
    •  Pick-up will be by appointment only - booked during online registration and offered at various locations throughout London between November 30 - December 18

Contact information

The Salvation Army Centre of Hope Community Meals

There are no community meals being served at this time.

Meals on Wheels

Hours of Operation

  • Monday to Friday from 8:30 a.m. to 2:00 p.m. Staff are available to take calls and respond to emails daily until 4:30 p.m.

Basic needs supports offered

  • Meal services both hot and frozen are operating normally.
  • Visit https://www.mealsonwheelslondon.ca/meals-wheels or call 519-660-1430
  • We are taking new clients.
  • Frozen meals are also available (on hand or can be ordered).
  • Frozen orders due at 4pm every Monday for Thurs morning delivery.
  • Meals are delivered on Monday (Monday and Tuesday meals), Wednesday (Wednesday and Thursday meals) and Friday (Friday-Sunday meals).
  • All meals have subsidized rates.
  • Our meals are being sent chilled with instructions for heating.
  • Each person’s health care plan is different and if a client requires a meal sent hot Meals on Wheels London can be flexible to meet individual needs.

Contact information

South London Neighbourhood Resource Centre (SLNRC)

Hours of Operation

  • Tuesday to Thursday from 10:00 a.m. to 3:00 p.m. 

Basic needs supports offered

SLNRC Emergency Food and baby food cupboard open in White Oaks! (St. Justin’s Church, 855 Jalna Blvd)

  • Using a COVID-19 pre-screening tool for anyone coming to access the Emergency Food Cupboard
  • People are waiting outside
  • 1 piece of identification is required for every visit
  • If picking up food for someone else, ID is required for that individual and a note giving consent for the pick-up.
  • Fresh fruits and vegetables based on supplies

Contact information

  • Nancy Needham, Executive Director South London Neighbourhood Resource Centre
  • Temporary location, St. Justin’s Church, 855 Jalna Boulevard
  • Email: nneedham@slnrc.ca
Northwest London Resource Centre (NWLRC)

Hours of Operation

  • Monday to Friday from 10:00 a.m. to 3:00 p.m.

Basic needs supports offered

The Emergency Food Cupboard remains open.

  • Using a COVID-19 pre-screening tool for anyone coming to access the Emergency Food Cupboard
  • People are waiting outside
  • 1 piece of identification is required for every visit
  • If picking up food for someone else, ID is required for that individual and a note giving consent for the pick-up.
  • Fresh fruits and vegetables based on supplies

Contact information

  • Amani Radhaa, Associate Director, Northwest London Resource Centre
  • Nancy Needham, Executive DirectorNorthwest London Resource Centre
Crouch Neighbourhood Resource Centre

Hours of Operation

  • Tuesday to Friday from 10:00 a.m. to 4:00 p.m.

  • By appointment only on Wednesday and Thursday from 11:45 a.m. to 1:00 p.m. (until December 17).

Basic needs supports offered

  • The Emergency Food Cupboard
    • People coming into the Crouch Library, will have to undergo COVID-19 pre-screening procedure before entering the Resource Office
    • 1 piece of identification is required for every visit
    • Fresh Fruits and Vegetables based on Supplies
  • Hot Meals
    • Curbside pickup
  • Free Tax Clinic- By Appointment Only
    • Call 519-642-7630 ext. 221

Contact information

Glen Cairn Community Resource Centre

Hours of Operation

  • Monday, Tuesday and Thursday from 9:00 a.m. to 4:00 p.m.

Basic needs supports offered

  • Centre Market
    • Access to basic needs and food is available at GCCRC on Tuesdays and Thursdays from 9:30 pm to 3:30pm
  • People coming into the Centre, will have to undergo COVID-19 pre-screening procedure.
  • Only one person at the time can access the Centre Market
  • Community members can choose items from the cupboard, but cannot touch it.
  • People coming into the Centre, will have to undergo COVID-19 pre-screening procedure.

Contact information

 

LUSO Community Services

Hours of Operation

  • Monday, Wednesday and Friday from 9:00 a.m. to 5:00 p.m.

  • Tuesday and Thursday from 8:30 a.m. to 12:00 p.m.

  • Community Portable, 1100 Victoria Drive, beside Lord Elgin Public School

Basic needs supports offered

  • Centre is open for support
  • Emergency Food Cupboard is Open.
    • N5Y and N5V postal codes only
    • 1 visit per month.
    • Begin to transition service back indoors (one household at a time)
    • all visitors must have a face covering to enter and access service
    • Residents need one piece of ID for each member of the household; address; income statement

Contact information

  • Elisabete Rodrigues, Executive Director
  • Mikyla WalkerBasic Needs & Community Support
    • Phone: 519-452-1466 (leave message- checking daily)
    • Email: community@lusocentre.org
    • Website: www.lusocentre.org
Neighbourhood Resource Association of Westminster Park (NRAWP)

Hours of operation

  • Monday, Wednesday and Thursday from 7:45 to 8:45 a.m.

Basic needs supports offered

  • Westminster Breakfast Club
    • Provides a breakfast meal to elementary school-aged children.

Contact information

  • Kelly Clark-Emery, Manager Neighbourhood Community Development Neighbourhood Resource Association of Westminster Park, 650 Osgoode Drive

  • Nancy Needham, Executive DirectorSouth London Neighbourhood Resource Centre
London Food Bank

Hours of Operation

  • Monday to Friday from 9:00 a.m. to 4:00 p.m.

Basic needs supports offered

  • Hours of operation remain the same at the present time.
  • Please wear a mask when attending the food bank.
  • Unsure if Food depots will continue to open.
  • Only one person is allowed into food bank at a time.
  • 1 piece of identification for each family member - REQUIRED EVERY VISIT
  • Proof of income, if any (e.g. paystub, OW/ODSP statement).
  • If picking up food for someone else, ID is required for each of those people as well.

Contact information

Rowntree Memorial United Church

Hours of Operation

  • Wednesday from 12:00 p.m. to 1:00 p.m. for takeout food only.

Basic needs supports offered

  • Welcome Wednesday Community Meal Providing takeout foods only, for the next several weeks - no coffee and socializing.
  • Takeout food includes packaged sandwiches, veggies and fruit.

Contact information

St. Michael’s Catholic Parish

Hours of operation​​​​​​

  • Community meal from 5:00 p.m. to 6:00 p.m.

Basic needs supports offered

  • Community Meal every Monday will continue.
  • Format has changed to takeout.
  • Regular meal schedule will continue every Monday (except holidays) from 5:00 to 6:00 p.m.

Contact information

  • St Michael's Roman Catholic Parish, 511 Cheapside St
  • Phone: 519-433-6689
  • Email: stmichlon@dol.ca
Trinity United Church

Hours of operation

  • First Sunday of every month from 5:00 p.m. to 6:30 p.m.

Basic needs supports offered

  • Regularly scheduled community meal for those in need on the first Sunday of every month.
  • Please wear a mask when you come to the church.
  • Meals are available for delivery
    • Call 519-455-2710
  • Regular hours of 5:00 p.m. to 6:30 p.m. will be observed for meal pick-ups. 

Contact information

LIFE*SPIN

Hours of operation

Basic needs supports offered

  • Free Store: As the province slowly lifts the COVID-19 restrictions, you may be thinking about returning to work, school, worship, or visiting with friends and family. We would like to provide you an outfit to face the world as we now know it. While the LIFE*SPIN Free Store is currently not open to the public, you can shop with us remotely. https://form.jotform.com/201917212134040
  • Income Taxes: LIFE*SPIN provides free assistance to file income taxes for low-income individuals, for current and past years. This is part of the Canada Revenue Agency’s Community Volunteer Income Tax Program (CVITP) and although we remain closed to the public, LIFE*SPIN can now assist you with filing your taxes from 2017 to 2019. The CRA has provided a program to us to complete your return over the phone. Please register at https://form.jotform.com/201405204019035
  • Advocacy Assistance: Our Community Advocate assists clients with applications for disability supports, pension benefits, discretionary assistance, housing applications and requests for assistive devices. You can request an appointment at https://www.lifespin.org/community-advocate

Contact information

SafeSpace

Hours of operation

  • Sunday from 12:00 p.m. to 3:00 p.m.
  • Monday and Tuesday from 6:00 p.m. to 9:00 p.m.
  • Wednesdays from 12:00 p.m. to 3:00 p.m.

  • Thursdays from 10:30 a.m. to 1:30 p.m.

Basic needs supports offered

  • Distribution at our door of food, harm reduction items and personal items.
  • Have added prepared meals on each shift.
  • Asking attendees to keep a safe distance from others.
  • Requires the use of hand sanitizer (provided) before the exchange of any items.
  • Attendees will be met at the door and a staff person will get requested items.
  • Space is not open as a resting place unless in imminent crisis and in need of referral to another service.
  • Limited number of people permitted in the space.
  • If you cannot get to the space, private message staff on Facebook to see if outreach can be arranged.

Contact information

St. John the Evangelist Church

Hours of operation

  • Every Saturday at 5:00 p.m.

Basic needs supports offered

  • A hot meal will be available for take-out on Saturdays
  • Meal service will be available as long as possible.

Contact information

  • 280 St. James Street

  • Phone: 519-495-3907

St. Paul’s Social Services, Food Bank and Fellowship Centre

Hours of operation

  • Monday to Friday from 9:00 a.m. to 11:30 a.m.

Basic needs supports offered

  • St. Paul's Social Services provides an emergency three-day supply of food including:
    • fresh eggs
    • milk powder
    • peanut butter
    • canned fish
    • fresh produce
  • This service is available in coordination with the other two major food banks in London; the Salvation Army and the London Food Bank.
  • Additionally, hygiene products, baby food and formula, mittens, scarves, hats, shopping bags and layettes are provided to clients if availability.

Contact information

Sanctuary London

Hours of operation

  • Monday from 12:00 p.m. to 1:00 p.m.

Basic needs supports offered

  • All regular programs are currently cancelled.
  • Providing a bagged "to go" meal twice a week.
    • The meals will be available at the door.

Contact information

Youth Opportunities Unlimited (YOU)

Hours of operation

  • Monday to Friday from 10:00 a.m. to 6:00 p.m.

Basic needs supports offered

  • The Youth Action Centre continues to provide supports to youth.
    • Increased COVID-19 screening procedures are in place.
  • Young people ages 15-25 can access the space for:
    • basic needs
    • meals to go
    • housing supports
    • trusteeship services
  • YOU is now providing laundry services; 1 load per person maximum.
  • Youth Shelter is now open, this 24/7 pet-friendly facility provides immediate shelter and basic needs supports to youth ages 16-24 who are experiencing homelessness.

Contact information

  • 332 Richmond St, London, ON N6A 3C3
  • Phone: 519-432-1112
  • Email: info@you.ca

AND

Ark Aid Street Mission

Hours of operation

  • Monday to Sunday at 5:00 p.m.

Basic needs supports offered

  • Takeout meals are offered each afternoon at 5:00 p.m. in front of Ark Aid Street Mission.
  • Washrooms available for use weekday only
  • All other of our programs are CLOSED, except clothing on emergency basis.

Contact information

CMHA Middlesex- My Sisters’ Place/London Coffee House

Hours of operation

  • Monday to Friday from 11:00 a.m. to 1:00 p.m. and 4:00 p.m. to 5:00 p.m.

  • Weekends and holidays from 11:00 a.m. to 1:00 p.m. for food distribution only.

Basic needs supports offered

  • Handing out bagged lunches, hot coffee, snacks, harm reduction supplies, basic needs and connection for information & resources.
  • London Coffee House participants can go to MSP for support and services.
  • Mask policy is in effect
  • Some participants are able to see case managers face to face by booking an appointment.

Contact information

London Intercommunity Health Centre

Hours of operation

  • Monday to Friday from 9:00 a.m. to 4:00 p.m.

Basic needs supports offered

  • The Health Centre continues to provide the following:
    • Affidavits;
    • Mail pick-up;
    • Water;
    • Food distribution;
    • Harvest Bucks;
    • Grocery cards; and,
    • Harm Reduction equipment.
  • Client services provided in the back parking lot, strict physical distancing is practiced.
  • Some instrumental supports such as community resource information and service coordination.

Contact information

Youth for Christ

Hours of operation

  • Monday to Friday from 11:00 a.m. 1:00 p.m. and 4:00 p.m. to 6:00 p.m.

Basic needs supports offered

  • Evening Meal Distribution.
    • Youth ages 12-25 and their families.
    • Provided to those who self-identify need for meals to support during crisis.
  • Noon Meal Distribution
    • Senior’s meal distribution for those 65+
    • Provided as a minimal fee per meal

Contact information

ANOVA

Hours of operation

  • 24 hours per day, 7 days a week.

Basic needs supports offered

  • Crisis and Support line available 24/7 for those experiencing violence or supporting those who are experiencing violence.
    • This includes abuse or sexual violence.
  • Sexual assault intake and counselling:
    • Now done via phone or zoom,
    • Accessed through the crisis line.
  • Outreach and family court support:
    • now done via phone or zoom,
    • Accessed through the crisis line.
  • Shelter options for women and children:
    • Accessed through the crisis line.

Contact information

  • Phone: 519-642-3000
London Abused Women’s Centre

Hours of operation

  • Monday to Thursday from 9:00 a.m. to 5:00 p.m.

  • Friday from 9:00 a.m. to 4:00 p.m.

  • Evening appointments by arrangement

Basic needs supports offered

  • Urgent Support Phone-In for clients and women calling for the first time with an urgent issue.
  • Assistance accessing safe location/emergency housing with supports for women at risk.
  • Provision of grocery/health care product vouchers to clients in need.

Contact information

  • Saundra-Lynn Coulter, Director of Programs and Development
  • London Abused Women's Centre, 797 York Street – Unit 5, London, Ontario N5W 6A8
  • Phone: 519-432-2204 
519 Pursuit

Hours of operation

  • 11:00 a.m. to 12:30 p.m.

  • 11:00 a.m. to 11:30 a.m.

Basic needs supports offered

  • Monday to Friday weekday outreach around 11:00 a.m., delivering 75 meals each day. 3 days are hot meals plus care packages as needed.
  • Weekly Saturday Donation Days at City Centre Storage, 203 Bathurst St. - 11am-11:30ish.
  • We do not have set hours of operation or a physical space.
  • To contact us please use our email address contact@519pursuit.ca.

Contact information

The Cross Cultural Lerner Centre (CCLC)

Hours of operation

  • Monday to Friday from 8:30 a.m. to 4:30 p.m.

Basic needs supports offered

  • All CCLC Settlement Services are operating virtually

Contact information

St. Joseph’s Hospitality Centre

Hours of operation

  • Breakfast is from 9:30 a.m. to 11:00 p.m.

  • Lunch is from 12:00 p.m. to 1:30 p.m.

Basic needs supports offered

  • Offering bagged breakfast and lunch at our front door free of charge.

Contact information

 

Atlohsa Family Healing Services

Hours of operation

  • Monday to Friday from 10:00 a.m. to 3:00 p.m.

Basic needs supports offered

  • Crisis intervention/support at Head Office, the following is available:
    • support staff,
    • snacks,
    • water,
    • grocery gift cards
  • Atlohsa 24-Hour Crisis Line 1-800-605-7477
  • The Zhaawanong Shelter is an emergency shelter for Indigenous women and children
    • Currently accepting intake for support and services
    • Access to sheltering is based on availability, call 519-432-2270
  • The Atlohsa Resting Space is providing hotel sheltering for Indigenous people.
    • Access to sheltering is limited and based on availability, call 519-430-7572

Contact information

  • 343 Richmond Street, London, ON, N6A3C2
  • Email:  admin@atlohsa.com
  • Phone:519-438-0068
  • Facebook and Instagram handles: @atlohsa
  • Text Message Atlohsa Support Staff -allow 24hrs for response time:   
    • Child & Youth: 519-282-7896
    • Housing: 519-476-3783
    • Indigenous Mental Wellness Outreach: 519-476-3783 
    • Street Outreach: 519-319-0584 
Mission Services of London

Hours of operation

  • Monday to Friday from 8:00 a.m. to 4:00 p.m.

Basic needs supports offered

  • Live support for persons in need of:
    • Outreach
    • Direction on local supports
    • Mental health assistance for addiction or housing

Contact information

  • Phone:519-438-7700
Mission Store - Mission Services of London

Hours of operation

  • Monday to Thursday from 9:00 a.m. to 2:00 p.m. The last check in is at 1:00 p.m.

Basic needs supports offered

  • The Mission Store and the Emergency Voucher Program reopened in June.
  • Masks are required in the Mission Store.
  • Referring agencies are no longer required to complete a voucher form.
  • We ask that referring agencies review the Voucher Program Principles with each client and provide them with a copy of the document before their visit to the Mission Store.
  • Proof of Address and Photo ID may be required.
  • The number of people permitted in the store at any given time is being limited to allow for physical distancing.
  • Visit the following link for more information about precautionary measures being taken in light of the pandemic: missionservices.ca/mission-store-reopening-june-1st-2020

Contact information

  • Peggy Locke, Voucher Program Coordinator
  • 4-797 York Street, London ON  N5W 6A8
  • Phone:519-438-3056
  • Website: https://missionservices.ca/
Muslim Soup Kitchen

Hours of operation

  • Every Saturday between 1:30 p.m. to 2:30 p.m. First come, first served; while quantities last.

Basic needs supports offered

  • Regular weekly community hot lunch for those in need.
  • Distribution of meals at curbside only
  • Building is not open to the public due to the pandemic
    • meals will be provided for take-out, to attendees one meal per person
  • Asking attendees to keep a safe distance of 6 feet.
  • Please wear a face mask IF POSSIBLE.

Contact information

Metropolitan United Church

Hours of operation

  • Dates listed below. 5:00 p.m. to 6:00 p.m.

Basic needs supports offered

  • Offer warm take-out meals when St George Anglican (who serves a meal the second and fourth Friday of each month) is not providing a meal.
  • Therefore a meal will be served nine times in 2020:
    • Oct 30;
    • Nov 6;
    • Nov 20;
    • Dec 4; and,
    • Dec 18
  • Volunteers will all be wearing masks and respect social distancing and guests are asked do the same.

Contact information

Please note that this document is updated regularly. While we attempt to include as many services as possible, we apologize if some services have been missed.  If your organization is providing basic needs services and would like to be included on the list please contact cyn@london.ca.

For additional information please visit https://211ontario.ca/

Partners are encouraged to update their information at https://211ontario.ca/contact-211-with-service-updates/

Subsidized transit passes will be available for purchase at CitiPlaza every Friday from 1pm to 4pm.

http://www.london.ca/newsroom/Pages/PSA-Upcoming-essential-services-available-.aspx

For additional supports and services resident are encouraged to visit https://www.informationlondon.ca/123/Information_London_COVID19_Resources_Page/

For a map that includes some of the basic needs organizations, please see: https://www.google.ca/maps/@42.9741882,-81.2518648,13z/data=!3m1!4b1!4m2!6m1!1s1vl-zjtarQwcdyxA4ftVBn1Mhu014etJx

Seniors, persons with disabilities and people with underlying medical conditions, their families or caregivers can access delivery services by visiting www.ontariocommunitysupport.ca.

Last modified:Monday, November 30, 2020