Sound By-law

Enforcement of the Sound By-law is split between the City of London and the London Police Service. For information related to construction noise, please visit the Province's website.

Occupant noise enhanced enforcement on Friday and Saturday evenings

City of London Municipal Law Enforcement Officers respond to noise complaints generated by occupants of a premise (parties and loud music, for example).  This service is available on Friday evenings from 7:00 p.m. to the following Saturday morning until 3:00 a.m., and Saturday evenings from 7:00 p.m. to the following Sunday morning until 3:00 am.

To register a complaint where an occupant noise is disturbing you during the time frames stated above you may call 519-930-3517.  Please listen to the message in its entirety, and in accordance with the instructions leave a voice message to initiate a complaint investigation.

If you call the number above before 7:00 p.m., or after 2:30 a.m., and listen to the entire message, the call will automatically transfer to London Police Service.

If at any time the noise of concern is related to a criminal or unlawful activity please report this to London Police Services at 519-661-5670 (automatic call transfer), but in the case of an emergency hang up and call 911.

Read the by-law

Noise notes (typically applies to dog barking and construction noise)

The City of London recognizes that at certain times, noise can negatively impact our quality of life and disturb household activities. When Municipal Law Enforcement Services (MLES) becomes involved, we hope that a resolution may be achieved which is satisfactory to all parties.

When a neighbourhood complaint is received regarding excessive noise such as construction noise outside of the exemption period or persistent noise such as barking dogs the process described below is used.

  • A notice from MLES is sent to the owner/occupant of the property where the concern is located. Sometimes, an owner/occupant may not be aware of a problem and receipt of notice will correct the issue.
  • At the same time a notice and log sheet is sent to the complainant from MLES. At this stage, all information with respect to the complainant (i.e. name, address) is kept strictly confidential. However, if the noise continues to negatively impact you, the City will require their involvement and cooperation to help bring closure to this matter.  
  • In order to gather evidence with respect to the noise which has been brought to our attention, the complainant is required to record the following information in the prescribed format:
    • type of noise which is disturbing (i.e. dog barking, machinery)
    • how the noise is disturbing (i.e. trying to sleep)
    • the location on their property when the noise disturbed
    • visual information about the source of noise (observed dog barking, type of dog)
    • time of day noise disturbed
    • how long the noise disturbed
  • Once the complainant has gathered the above information as prescribed in the notice, they are requested to contact our office to discuss enforcement action. Please note, that a formal complaint must be registered and notices sent out by MLES in order to proceed with enforcement action. This ensures the occupant/owner has ample opportunity to take mitigating measures.
  • The information collected will be entered as evidence if by-law charges commence. The complainant will be required to testify in court on the evidence collected in the presence of the occupant/owner of the property from which the noise has disturbed them. The complainant may also be asked questions by the alleged violator or their legal representative with respect to the evidence collected.

At the discretion of Municipal Law Enforcement Services the same process may be applied to other noise disturbances as well.

We hope this information has been of assistance to you and has clarified the City of London’s role in assisting citizens in resolving neighbourhood noise issues.

Other noise complaints

Not all noise disturbances are from occupant noise; some other common reasons Municipal Law Enforcement Services would become involved in enforcing the Sound By-law are:

  • frequently barking dogs,
  • noisy mechanical equipment such as an air conditioner or pool pump,
  • construction noise.

If you are being disturbed by a noise listed above or something similar and would like to register a complaint, please call 519-661-4660 or email enforcement@london.ca during regular business hours from Monday to Friday, 8:30 a.m. to 4:30 p.m.

How to Obtain a Temporary Sound Permit

A temporary sound permit application may be made for sound coming from a construction site, a community event, an outdoor patio or live speech. Review the appropriate application below to identify the required documentation and submit the application package to the City of London Licensing office.

Forms

 

Approved locations for Temporary Sound Permit

The following locations have approval for exemption from the Sound By-law for sound resulting from a community event, construction work, or amplified sound coming from an outdoor patio:

Address Date range Date Time
515 Richmond Street January 2019 to September 2020

Friday, September 11, 2020

 

6:00 a.m. to 10:00 p.m. +/-     

Special conditions for this Temporary Sound Permit (Construction):

  • Pouring and finishing concrete from 6:00 a.m. to 10:00 p.m. (+/-) approximately 15 minutes.
  • This licence is only valid during the period above and for only one day per week.
Address Date range Time
555 Teeple Terrace July 7 to August 30, 2020 6:00 a.m. to 7:00 a.m.  

Special conditions for this Temporary Sound Permit (Construction):

  • Extended hours for the construction work are between 6:00 a.m. to 7:00 p.m. for limited to low volume construction activities at 555 Teeple Terrace.
Approved locations for amplified sound from an outdoor patio

Amplified Sound from an Outdoor Patio 2021

Address Business Date range Purpose Time

521 Burbrook Place

London Brewing Cooperative

March 25 to December 31, 2021

Outdoor patio

Mon. to Sat. 11:00 a.m. to 11:00 p.m.

Sun. 11:00 a.m. to 9:00 p.m.

900 King Street

The Market at the Western Fair District May 10 to September 30, 2021 Outdoor Patio Wed. and Thurs. 4:30 to 8:30 p.m.
760 Dundas Street Whistling Dick's Barber Shop/The Mockingbird May 25 to November 25, 2021 Outdoor Patio 4:30 to midnight

99 Dundas Street

Bud Gardens

May 31, 2021 to September 25, 2021

Outdoor Patio

3:00 p.m. to 11:00 p.m.

1395 Fanshawe Park Road West Kelsey’s Restaurant June 1, 2021 to October 2021 Outdoor Patio 8:00 p.m. to 10:00 p.m.
805 Wonderland Road South Kelsey’s Restaurant June 1, 2021 to October 2021 Outdoor Patio 8:00 p.m. to 10:00 p.m.
551 Richmond Street, Unit 12 Winks Eatery May 1 2021 to October 2021 Outdoor Patio 4:30 p.m. to midnight ​​​​​​
800 Cheapside Street Knollwood Baptist Church June 12 to August 2021 Outdoor church service

10:00 a.m. to 11:30 a.m.

1673 Richmond Street Fionn McCools June 1, 2021 to October 2021 Outdoor Patio 7:00 p.m. to 10:00 p.m.
557 Windemere Road Ivy Business School June 2021 to October 2021 Outdoor Patio 12:00 p.m. to 11:00 p.m.
1269 Hyde Park Road Crossing Pub July 2 to 3, 8 to 10, 15 to 17, 22 to24 and August 5 to 7, 12 to 14, 19 to 21, 26 to 28. Outdoor Patio 7:30 p.m. to 9:30 p.m.
1260 Gainsborough Road Bellamere Winery & Events July 2 to 3, 8 to 10, 15 to 17, 2w to 24 and August 5 to 7, 12 to 14, 19 to 21, 26 to 28 Outdoor Concert July 3:  7:30 p.m. to 12 midnight and all other dates 7:30 p.m. to 10:00 p.m.
765 Dundas Street Old East Bar and Grill June 30, 2021 to October 31, 2021 Outdoor Patio 12:00 p.m. to 12 midnight
536 Richmond Street Jacks July 2021 to November 2021 Outdoor Patio 11:00 a.m. to 12 midnight
353 Talbot Street The Early Bird/Holy Diver July 2021 to November 2021 Outdoor Patio 11:00 a.m. to 10:00 p.m.
420 Talbot Street Beerlab! July 29, 2021 to November 1, 2021 Outdoor Patio

12:00 p.m. to 10:00 p.m.

130 King Street Covent Garden Market August 13 to 14, 2021 Outdoor Live Music

3:00 p.m. to 11:00 p.m.

130 King Street  Covent Garden Market August 21, 2021 Outdoor Live Music

2:00 p.m. to 11:00 p.m.

532 Adelaide Street North Sanctuary London  September 25, 2021 Outdoor Live Music

12:00 p.m. to 8:00 p.m.

691 Richmond Street, Unit 1 SPE London Social August 2021 to December 31, 2021 (Thursday/Friday/Saturday/Sunday only) Outdoor Patio 8:00 p.m. to 12 midnight
620 Richmond Street  Downtown London BIA / Chil Friday and Saturday evenings between August 27 to October 2 Live Music 6:00 p.m. to 8:15 p.m.  
130 King Street Covent Garden Market / London Taco Fest August 27 and August 28 Live Music 3:00 p.m to 11:00 p.m
130 King Street Covent Garden Market/Pizzafest October 8 and 9 Live Music 4:00 p.m. to 11:30 p.m.

 

Last modified:Thursday, September 23, 2021