City facilities including City Hall are closed to the public. Many services will remain available, but changes have been made to reduce the need for people to leave their home to access services.
The Property Standards By-laws address different scenarios, both in rental and owner occupied properties.
For tenants experiencing problems with their rental unit, you must first send a letter to your landlord and wait two weeks for a response and/or action to be taken. This gives your landlord an opportunity to have the problem addressed. The only exceptions to this are safety and vital service issues.
Primarily, we undertake to address: