City of London releases results of 2025 Resident Satisfaction Survey

The City of London has released the results of its 2025 Resident Satisfaction Survey, conducted by Forum Research Inc. between September 15 and October 5, 2025. The survey gathered insights from 500 residents aged 18 and older, providing opinions and perspectives about key issues facing our city.

Of the 500 residents who responded to the survey, 75% rated their overall quality of life in London as good or very good. 

Homelessness remains the foremost concern for Londoners, with 57% of respondents identifying it as the most pressing issue facing the city. Other significant issues include traffic and road congestion cited by 23% of respondents, and mental health/ drug addiction cited by 22%.

Respondents expressed a high level of satisfaction with City services, with 82% indicating they are satisfied with the overall level and quality of services provided. 

Respondents highlighted positive experiences with City staff, with 68% of those who had contact with staff reporting they found them courteous. 

For a comprehensive look at the survey findings, view the full report.

About the Resident Satisfaction Survey

The annual Resident Satisfaction Survey provides Londoners with the opportunity to voice their opinions and ideas about important issues facing our city. When a resident gets a call to take part in this private survey, they are asked questions about their quality of life, priorities, perceived value for their taxes and contentment with the services and initiatives offered by the municipality. 

The survey is one of many tools the City uses to gather input on local issues, make strategic choices and ensure that organizational objectives and resident needs are aligned.