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Rent-Geared-to-Income Housing
Rent-Geared-to-Income (RGI) Housing provides subsidized, low-cost housing for households with low-to-moderate incomes. Rent is based on your household income, rather than the market rental rate.
The Housing Access Centre, part of Housing Stability Services at the City of London, connects eligible households with Rent-Geared-to-Income Housing in London and Middlesex County.
There is a high demand for Rent-Geared-to-Income Housing in London and Middlesex County. Most applicants wait several years for housing, and some households may wait longer than 10 years. City staff cannot predict how long you will wait and cannot provide a more specific wait time if you call about your application.
On this webpage, you can find information on how to apply for Rent-Geared-to-Income Housing, eligibility details, documents required to apply, videos explaining the application process, and answers to common questions. If you require an application form, let us know and we’ll mail it to you.
apply to Rent-Geared-to-Income Housing
Have questions about applying for Rent-Geared-to-Income Housing? Visit our Frequently Asked Questions page to learn more about eligibility requirements, how to apply, required documents, wait times, rent calculations, housing offers, special priority status, and updating your application.
View Rent-geared-To-Income Frequently Asked Questions
Before you apply
Before submitting an application, please review the following important information.
Online Application Tutorial Video
Eligibility
Applicants must meet the eligibility requirements for Rent-Geared-to-Income Housing before they can be added to the centralized waitlist.
Learn more about eligibility below or visit the Frequently Asked Questions webpage.
Complete applications
Applications must include all required forms and supporting documents. To ensure that your application is complete, please follow the instructions in the application carefully and ensure you have included all the required documentation with your application.
Incomplete applications cannot be processed by the Housing Access Centre and will be returned with information about what is missing. You will not be added to the waitlists for your chosen buildings until we have submitted a complete application for your household.
Use the Rent-Geared-to-Income Housing Application Checklist to make sure your application is complete before submitting it.
Rent-Geared-to-Income housing application checklist
Wait times
There is a high demand for Rent-Geared-to-Income Housing in London and Middlesex County. Most applicants wait several years for housing to become available, and some households may wait longer than 10 years. How long you wait depends on several factors, including your application date, the buildings and unit sizes you select, your household composition, your household's priority status and how often units become available.
Because these factors can change, City of London staff cannot predict how long you will wait for housing. Staff are not able to provide a more specific wait time if you call or ask about your application.
How households are prioritized
When a housing unit becomes available, housing providers follow rules to decide who receives an offer. The unit must be the right size for the household, and the household must meet the rules for that housing.
Learn more about how households are selected for available units
Housing providers give priority to the following groups, in the order listed below, when making housing offers:
- Households with Special Priority status, including eligible households where someone has experienced abuse or human trafficking. Specific eligibility requirements apply. Provincial rules require all households with Special Priority status to be housed before households in other categories.
- Households already living in RGI housing who need a smaller unit, because their current unit is too large under local housing rules.
- Households with Urgent Status and households on the chronological waitlist. These groups are described below.
- Urgent Status is a priority previously given to eligible households facing certain urgent housing, medical or social needs. New Urgent Status applications are no longer accepted. Households that already have this status are still considered under the placement rules.
- The chronological waitlist is for eligible households without priority status. Households are considered based on the date they became eligible for RGI housing, starting with those who have waited the longest.
After the first two priority groups are considered, providers offer:
- One unit to a household with Urgent Status.
- The next four units to households on the chronological waitlist.
This is called the 20% Urgent Status and 80% chronological waitlist placement ratio.
These rules do not tell you how long you will wait or when you will receive a housing offer.
Need housing right away?
Rent-Geared-to-Income Housing is not emergency housing. If you are experiencing homelessness, are at risk of homelessness, or are living in an unsafe situation, contact Coordinated Access at 519-661-4663 for support.
Learn more about Coordinated Access
Urgent Status
As of September 25, 2024, new Urgent Status applications are no longer being accepted.
Applications with Urgent Status that were submitted before this date will continue to be processed.
Housing Division Notices
Housing Division Notices (HDNs) are policies, procedures and directives established by the service manager to ensure consistent program delivery.
Last modified:Tuesday, October 27, 2026