London-Middlesex is in the Red/Control category of the Provincial Keeping Ontario Safe and Open framework. A number of City facilities have reopened to the public for in-person programs and services.
The formal complaints handling procedure outlined below describes how the City of London manages formal complaints.
What is not considered a formal complaint?
If you are a resident who is seeking service (e.g. your garbage was missed or you have spotted a pothole) you may submit a service request through the Service London Portal or call 519-661-CITY (2489) to connect with the appropriate department.
Some types of complaints are exempt from this process, including:
What is a formal complaint?
A formal complaint is an expression of dissatisfaction related to a City of London program, service, or interaction with a staff person. We are committed to excellent customer service and continuous improvement, so please call us at 519-661-CITY (2489) to submit your complaint or fill out our online form.
Formal Complaints Handling Procedure