In keeping with Provincial regulations, the City of London requires people to be fully vaccinated and provide proof of their vaccination status to access certain City recreation programs, services and facilities.
The formal complaints handling procedure outlined below describes how the City of London manages formal complaints.
What is not considered a formal complaint?
If you are a resident who is seeking service (e.g. your garbage was missed or you have spotted a pothole) you may submit a service request through the Service London Portal or call 519-661-CITY (2489) to connect with the appropriate department.
Some types of complaints are exempt from this process, including:
What is a formal complaint?
A formal complaint is an expression of dissatisfaction related to a City of London program, service, or interaction with a staff person. We are committed to excellent customer service and continuous improvement, so please call us at 519-661-CITY (2489) to submit your complaint or fill out our online form.
Formal Complaints Handling Procedure