Accessibility Policy

Legislative History: Enacted September 19, 2017 (By-law No. CPOL. -122-374); Amended July 24, 2018 (By-law No. CPOL.-122(a)-377); Amended June 11, 2019 (Bylaw No. CPOL.-122(b)-154); Amended June 3, 2025 (By-law No. CPOL.-122(c)-150)

Last Review Date: June 3, 2025

Service Area Lead: Accessibility and Inclusion Advisor 

1. Policy Statement

The Corporation of the City of London is committed to providing accessible goods and services. This policy outlines The Corporation of the City of London’s (“City”) commitment to providing quality goods, services, and facilities that are accessible to all persons the City serves.

2. Definitions

City - The Corporation of the City of London

Barrier - The AODA defines barriers as ““barrier” means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice; (“obstacle”)

Disability -  “disability” means,

(a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

(b) a condition of mental impairment or a developmental disability,

(c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,

(d) a mental disorder, or

(e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997; (“handicap”)

3. Applicability

This policy applies to all employees of the City, Council Members, Standing and Advisory Committee members, volunteers and all other persons who provide goods, services or facilities on behalf of the City.

4. The Policy

The City is committed to providing quality goods, services, and facilities that are accessible to all persons the City serves. The City will continue to work with the community and allocate appropriate resources toward the elimination of accessibility barriers in customer service, information and communication, employment, transportation and the design of public spaces and are committed to meeting the requirements of applicable legislation, including the Accessibility for Ontarians with Disabilities Act, Integrated Accessibility Standards Regulation and Ontario’s Human Rights Code.