Legislative History: Enacted September 19, 2017 (By-law No. CPOL. -122-374); Amended July 24, 2018 (By-law No. CPOL.-122(a)-377); Amended June 11, 2019 (Bylaw No. CPOL.-122(b)-154)
Last Review Date: July 25, 2023
Service Area Lead: Manager, Human Resources and Corporate Services
1. Policy Statement
This policy outlines The Corporation of the City of London’s (“Corporation”) commitment to providing quality goods, services, and facilities that are accessible to all persons the Corporation serves.
2. Definitions
2.1 Corporation – refers to The Corporation of the City of London
3. Applicability
This policy applies to all employees of the Corporation, Council Members, Standing and Advisory Committee members, volunteers and all other persons who provide goods, services or facilities on behalf of the Corporation.
4. The Policy
The Corporation of the City of London is committed to providing quality goods, services, and facilities that are accessible to all persons the Corporation serves. The Corporation will continue to work with the community and allocate appropriate resources toward the elimination of accessibility barriers in customer service, information and communication, employment, transportation and the design of public spaces and are committed to meeting the requirements of applicable legislation, including the Accessibility for Ontarians with Disabilities Act and Ontario’s Human Rights Code.