Contingency Plans for Canada Post Work Stoppage

Permit applications for building permits, permit for approved works, pool fence and sign permits continue to be accepted electronically. 

Please visit Building permits | City of London for more information. 

For other Building and Zoning related services, please note:

• Payments can be made in-person at the Path2Approval Office on the 2nd floor of City Hall between 8:30 a.m. and 4:30 p.m. Monday-Friday
• For credit card payments, please call 519-661-4555 to pay over the phone if payment is under $1000. Visa or Mastercard accepted. 
• Cheques (payable to “The City of London”) in a sealed envelope can be placed in the night letter depository on the southwest corner of City Hall's front entrance, 300 Dufferin Ave. Addressed to Building Division 7th floor. 
• Courier to City Hall, Path2Approval Office, 2nd floor, or City Hall Mail Room, 300 Dufferin Ave, London, ON N6B 1Z2. Addressed to Building Division 7th floor.
• For questions regarding these services, please contact 519-661-4555, email building@london.ca or in-person at City Hall, 300 Dufferin Avenue, 2nd floor.

Supplementary tax bills due November 29th and December 20th and any other property tax-related bills such as ownership change fees and new account fees with a due date of November 29th are required to be paid as stated. These due dates will not change.

Property owners have a number of options available to ensure their tax payments are received by the City by the due dates. Most financial institutions will accept tax payments online, through telephone banking or at local branches. Tax payments can also be made at City Hall between 8:30 a.m. and 4:30 p.m., Monday to Friday. Outside business hours, cheques and remittance stubs in a sealed envelope can be placed in the night letter depository on the southwest corner of City Hall's front entrance, 300 Dufferin Ave.

Accounts Receivable Invoices (payments due to the City): Customers have several options available to ensure their payments are received by the City by the deadline. 

Options for payment include:

Electronic Payment Options

• Bill payment through your financial institution; Payee: London (City of) Invoices
• Electronic Funds Transfer (EFT) via Direct Deposit; contact accountsreceivable@london.ca to submit your organization’s EFT authorization form or a request for the City’s banking information
• E-transfer to the City; Email: aretransfer@london.ca 

Make sure to include your invoice number and customer number in the memo section of the e-transfer.         

Payment by Cheque Options

• Payments can be made in-person at the City Tax Counter on the lobby floor of City Hall between 8:30 a.m. and 4:30 p.m., Monday to Friday. 
• Cheques and remittance stubs in a sealed envelope can be placed in the night letter depository on the southwest corner of City Hall's front entrance, 300 Dufferin Ave.
• Courier to City Hall, 300 Dufferin Ave, 4^th floor, Room 407, London, ON N6B 1Z2

Payment in Person by Debit Card

• Payments by debit card can be made in-person at the City Tax Counter on the lobby floor of City Hall between 8:30 a.m. and 4:30 p.m. 

Accounts Payable: Accounts Payable relies upon Canada Post for both vendor invoice delivery and payment distribution. During a postal shutdown, Accounts Payable will make every effort to coordinate alternate arrangements for invoice delivery and payment distribution with vendor representatives.

• Invoices can be directed to: corporateaccountspayable@london.ca 
• Accounts Payable inquiries can be sent via email to corporateaccountspayable@london.ca or by phone at 519-661-4960, menu option ‘1’
• Due to the high volume of inquiries, we will respond to your email as soon as possible.

By-law Enforcement: General Inquiries can be made by phone to Service London at 519.661.4660 or by emailing enforcement@london.ca

Parking Enforcement Office: For inquiries, please contact 519-661-4537 or by email ParkingEnforcement@london.ca

Parking Tickets: All Penalty Notice payments must be made on time. Parking Penalty Notices can be paid online or in person at 824 Dundas St. and on the 3rd floor of City Hall at 300 Dufferin Ave. Payments may also be deposited into the after-hours deposit box located at the front of 824 Dundas St.; please do not include cash with payment. All non-parking penalties can be paid in person at 824 Dundas St. or on the 3rd floor of City Hall.

There will be no changes or additional discretion given by Officers in the field when addressing and identifying all by-law violations as a result of a postal disruption.

Licensing: 

• Payments can be made in-person at the Path2Approval Office on the 2nd floor of City Hall between 8:30 a.m. and 4:30 p.m. Monday to Friday
• For credit card payments, please call 519-930-3515 to pay over the phone. Visa or Mastercard accepted. 
• Cheques (payable to “The City of London”) in a sealed envelope can be placed in the night letter depository on the southwest corner of City Hall's front entrance, 300 Dufferin Ave. Addressed to Licensing, 7th floor. 
• Courier to City Hall, Path2Approval Office, 2nd floor, or City Hall Mail Room, 300 Dufferin Ave, London, ON N6B 1Z2. Addressed to Licensing, 7th floor.
• For questions regarding these services, please contact 519-930-3515, email licensing@london.ca or in-person at City Hall, 300 Dufferin Avenue, 2nd floor.

General Inquiries can be made by phone 519-661-4565 or by emailing fireforms@london.ca.

Please remember that you are responsible to ensure your account is paid on time.  In the event of a postal strike, late payment fees will continue to apply.

London Hydro offers a number of payment options to help you manage your account.  For your convenience visit www.londonhydro.com to register for paperless billing and pay your bills online.  Payments may also be made at your financial institution or by dropping your payment in the deposit box at London Hydro.  

Customers that pay through London Hydro's pre-authorized payment plan will have their payments automatically withdrawn from their account as normal.  

Account balances are available by calling customer service directly or by using London Hydro's automated phone system.  

Ontario Works cheques will be held for pick up at Citi Plaza (355 Wellington Road – 2nd floor). Direct bank deposit or Reloadable Payment Card is strongly recommended to ensure timely receipt of Ontario Works payments. Clients who receive their Ontario Works payments through direct deposit or Reloadable Payment cards will continue to have these payments deposited, however, no statements will be mailed. 

Payments made to third parties (i.e., landlords and vendors) will need to contact the Ontario Works office if they wish to pick-up at Citi Plaza (355 Wellington Road – 2nd floor). Otherwise, cheques will be mailed once postal services resume. Additionally, the individual picking up the cheque must present valid ID if the payment is issued to them. If picking up on behalf of an organization, they must provide valid ID and a designation letter. Vendors are strongly encouraged to set up direct bank deposit to ensure timely receipt of Ontario Works payments. 

Ontario Works clients are still required to report all changes to their circumstances, including changes in income. Items can be dropped off in any of the Social Service mailboxes (contents emptied daily):

• Glen Cairn Resource Centre - 244 Adelaide Street South
• North London Optimist Community Centre - 1345 Cheapside Street
• Northland Mall - 1275 Highbury Avenue North (at Huron Street)
• South London Community Centre - 1119 Jalna Boulevard
• Citi Plaza – 355 Wellington Road  

Ontario Works clients are strongly recommended to sign up for MyBenefits to access case information online and all correspondence. 

Discretionary Benefits: Effective November 18th, purchase vouchers will be held for pick up at Citi Plaza (355 Wellington Road – 2nd floor). Recipients unable to pick-up vouchers should contact Discretionary Benefits directly at 519-661-5910 to make alternative arrangements. Payments made to Vendors by cheque will need to contact Discretionary Benefits if they wish to pick-up at Citi Plaza (355 Wellington Road – 2nd floor). Otherwise, cheques will be mailed once postal services resume. Additionally, the individual picking up the cheque must present valid ID if the payment is issued to them. If picking up on behalf of an organization, they must provide valid ID and a designation letter. Vendors are strongly encouraged to set up direct bank deposit to ensure timely receipt of Ontario Works payments. 

Ontario Works clients who have questions or concerns can contact their caseworker directly or call 519-661-4520.

Notices: Statutory notice of applications received and reviewed pursuant to the Planning Act will be fulfilled by signs posted on sites that are the subject of planning applications, publication in The Londoner, notice on the City’s website and other notice circulations as necessary when required to fulfill specific regulatory obligations. 

Services: 

• Official Plan Amendments
• Zoning By-law Amendment
• Removal of Holding Provision
• Plan of Subdivision
• Condominium
• Site Plan Control
• Consent
• Minor Variance
• Committee of Adjustment 
• Telecommunication Facilities Consultation
• Development Inspection and Security Release

Statutory notice of applications will be received and reviewed pursuant to the Planning Act.  Applications/documents can be submitted or picked-up at the 2nd floor Path to Approval counter.  

For questions regarding these services, please contact 519-930-3500 or email plandev@london.ca

For information regarding implications during a postal service disruption, please visit the Provincial Offences Court webpage or contact:

Courts Administration General Inquiries: (519) 661-1882

Courts Administration Fax: (519) 661-1944

Courts Administration email: POAAdmin@london.ca 

Prosecution Office General Inquiries: (519) 661-1911

Prosecution Office Fax: (519) 661-4503