Programs, courses and registration

Urgent questions can be sent to to 519-661-5575  or recreation@london.ca. We will reply as soon as possible.

Follow these steps to set up your online account:

1. Go to Play Your Way Online
2. Click “Signup” beside "Create your account” under the Play Your Way! Online logo.
3. Complete all the required fields and click “Submit”.
4. You will automatically be signed into your account.
5. You will also receive an email with your username and temporary, system generated password.
6. The first time you login with the temporary system generated password, you will be asked to create a new password.
7. Once you have created your password, you will be redirected to the login in page to sign in.
8. Sign in to your Play Your Way Online account using your new password.
9. You should now be on your “My Info- Client List”, page where you can add credit card information and family members to your account.
10. Once you have made your changes, click “Save”.
11. You will be able to browse all our programs under the “Register” tab.
12. If you are having issues creating this account, please call our customer service team at 519-661-5575.  

1. Sign into your Play Your Way Online account.
2. You should be on the “My Info- Client List” page, located on the top navigation bar. Select the family member you wish to add the credit card information to.
3. You should now be on the “Family Member Detail” page.
4. Search for the heading “Finance Info” located near the bottom of your client profile.
5. Select “+ New.”
6. Complete the required fields.
7. Select “Save.”
8. Your credit card is now saved on your client record for future transactions.

Yes, the new software and payment processor are fully encrypted and compliant to ensure your personal information is secure.

We strongly encourage our users to choose a strong password and be diligent in protecting their personal information and account details.

All personal information captured in our Play Your Way Online system (Xplor Recreation) is stored on servers located in Canada using Amazon Web Services (AWS).

Yes, you can call 519-661-5575 to register over the phone. Please note that online registration is the fastest way to register for a program.

Yes. If you do not have an email address, you may register over the phone by calling 519-661-5575 or by visiting a City of London recreation and sport customer service counter. For information on our locations and hours of operation, please view the 'How to register' section above. Please note that online registration is the fastest way to register for a program.

No. You can navigate through our online registration and booking system to look for programs without having an account or being signed in. You will only be prompted to sign in or create an account when you register or book a program or service.

Use the search function in our online registration and booking system to look for programs by keyword, service, age, day of week, and date range.

Alternatively, you can navigate through our programs and activities by area of interest.

1. Sign in to your Play Your Way Online account and select the “Register” tab located on the top navigation bar.
2. Search for a program by using the categories provided or use the filter options on the left to narrow down your results.
3. To select a course, click “Book”. This will bring you to the course details page.
4. After confirming the information is correct, click the “BOOK” button to add the course to your cart. You will need to select the family member you wish to register by checking the box next to their name and clicking “Next”.
5. You will be taken to the Fees and Extras page. If the program has already started, you will see both the full price of the course and the pro-rated price that you will be charged. Select the appropriate fee if necessary. Click “Next” to proceed.
6. When you are ready to check out, select your payment method. You can add a credit card or pay with your credit card on file. If you have a gift card, you can enter it now.
7. Review that all information is correct and click “Place My Order”.

You will not be able to register for a course that is full, but you can be added to the waitlist if the option is available.

If a spot opens for that activity or additional sessions are added, you will be contacted by email. You have until the end of the next business day to claim a registered program spot (for example, swimming lessons or day camps).

You have until the end of the current business day to claim a drop-in program spot (for example, aquafit or lane swimming).

If we have not heard from you within the specified timelines, you will be removed from the pending spot in the program.

Please call 519-661-5575 or email recreation@london.ca for information about courses for which you are waitlisted.

You have successfully registered for a program or activity when you click the “Place My Order” button on the payment screen and see the thank you page.

The registration confirmation and transaction receipt will be automatically sent to the email on file.

You can also print your registration confirmation and receipt from the thank you page and/or add the event to your calendar.

You can always review your transaction history on the “My Info- Client List” page.

To view, reprint or email your registration confirmation, please follow these steps:

1. Sign in to your Play Your Way Online account and select the “My Info- Client List” tab located on the top navigation bar.
2. Select the applicable family member registered in the program you want the registration confirmation for.
3. Scroll down and select the “Schedules” heading which appears after the emergency contact information details. For easier viewing, select “Switch to List View” to display all current registrations for the client.
4. Find the program you wish to receive an email confirmation for.
5. Select the “Actions” link and then “Print”. The registration confirmation document will open, and you can select “Email” or “Print.”
6. You will receive a pop-up notification noting the email was successfully sent.

You can withdraw from a program up to the start of the program without penalty.

1. Sign in to your Play Your Way Online account and select the “My Info- Client List” tab located on the top navigation bar.
2. Select the applicable family member you wish to withdraw.
3. Select the “Schedules” heading which appears after the emergency contact info details.
4. For easier viewing, select the “Switch to List View” to display all current registrations for the client.
5. Find the program you wish to withdraw from.
6. Select the “Actions” link and then “Withdraw”.
7. Select your refund method. Note: if you did not pay by credit card online, your only option is account credit.
8. Select your reason for withdrawing and click the “Withdraw” button to complete transaction.
9. You can now print or email your withdraw confirmation for your records.

1. Sign in to your  Play Your Way Online account and select the “Our Facilities” tab located on the top navigation bar to view all rental options.
2. Rental options that you can book online are listed under the facility booking section. These include facility bookings for activities such as last-minute ice, court rentals, garden plots and picnic sites.
3. Select the facility type you’re interested in for a full list of available options.
4. Click the “Choose” button to view facility hours, fees, features and availability.
5. If your chosen timeslot shows ”Reserve,” you can proceed with the online booking. If your chosen timeslot shows “Call to Reserve” please visit the recreation rentals page on london.ca to submit a facility rental inquiry form.
6. For online bookings, add the number of people attending, choose a timeslot in the calendar and click “Reserve”. Scroll down to review the information and click the second ”Reserve” button.
7. Choose the family member who is booking the facility and click “Next”.
8. Please review the terms and conditions, check the box to agree, and then click “Next”.
9. Once you have confirmed that the rental details are correct, click “Next”.
10. When you are ready to check out, select your payment method. You can add a credit card or pay with your credit card on file. If you have a gift card, you can enter it now.
11. Review to confirm all information is correct and click “Place My Order”.
12. Once your order is placed, please review the Facility Rental Contract agreement.

If you have an inquiry about your previous account transaction history or account balance (before March 2020), please call 519-661-5575 or email recreation@london.ca. To create a new account go to the Play Your Way Online.

There is a possibility of having multiple accounts using different email addresses. If you think this might be the case, please call us to investigate at 519-661-5575.

If you need to update or remove a credit card that is stored on your client page, you will need to contact us at 519-661-5575 for assistance.

If you are having difficulty replacing your current credit card with a new card or updating your account with the correct credit card information prior to registration, contact us right away. You can add multiple credit cards to your account and then simply contact us at your earliest convenience to remove or deactivate any stored card(s).

Google Chrome is the recommended browser to ensure the best customer experience when accessing our recreation programs and services online.

You will need to logout and sign in again to see your added family members, which will be located under “My Info”. If you proceed to register for a course or purchase a membership, your family members will appear in your list.

Urgent questions can be sent to to 519-661-5575  or recreation@london.ca. We will reply as soon as possible.

In any instance where the City of London cancels a recreation program, a full credit or refund will be issued.

1. Registered Programs - Withdrawal & Refund Policy

Section 1.0 applies to all registered recreation programs including (but not limited to): Learn to Swim Programs, Aquatic Leadership, First Aid Programs, Learn to Skate Programs, Community & Seniors’ Centre Programs, Day Camp Programs and Storybook Gardens Programming.

The effective date of any withdrawal is the date the request is received by Recreation & Sport Customer Service, regardless of whether a participant attended the program.

• For withdrawal requests made before the start of the program your account will be credited in full. Customers can withdraw online before the start of the program.
• For withdrawal requests made after the start of the first class until the end of the program for compassionate reasons, you will be credited amount of remaining balance after a per class fee for program dates that have already occurred (regardless of attendance) have been deducted. All requests for compassionate withdrawals after the start of the program will require you to contact our customer service office at 519-661-5575.

2. Drop-In Programs - Withdrawal & Refund Policy

Section 2.0 applies to all drop-in (one time) programs offered at any City of London recreation facility.

• For withdrawal requests made prior to the start of the program, your account will be credited in full. Customers can withdraw online before the start of the program.
• No credits or refunds will be issued for withdrawal requests made after the start of the program, except in extenuating circumstances as approved by a supervisor. All requests for withdrawals after the start of the program will require customer to contact our customer service office at 519-661-5575.

Recreation program opportunities will be available for Londoners of all ages, including a selection of children, youth, adult, and older adult program options. Programs will be scheduled at community centres and arenas across the city and will include a selection of daytime and evening participation options. 

Costs vary by program. Please refer to Play Your Way online for pricing. Play Your Way financial assistance is available for those who qualify (see below).

Floor Hockey – A CSA approved helmet with face mask is mandatory for ALL children AND parent/caregivers.  Participants are required to supply their own fitted helmet and will not be allowed to play without one.  No outside sticks will be allowed and will be supplied by the City of London.

Fitness and Yoga – Please bring your own mat.

Children’s Art – Please wear clothes you are prepared to get messy.  Unless stated in the description/alert and or confirmation text, all other supplies are included.

Adult Art – Unless stated in the description/alert and or confirmation text all supplies will be extra.  The list of supplies will be on your receipt or you will be contacted by instructor prior to the first class or provided a list on first day of program.   Fees for supplies will vary by class chosen.

Rock Climbing – All equipment is supplied.  Please wear comfortable clothing and clean running shoes.

Sports – Please wear comfortable clothing and indoor non marking running shoes.

Tennis/Badminton/Pickleball/Squash – Bring your own racquet.

Music – Bring you own instrument based on the class you registered for (ie. Guitar, Ukulele).

PLEASE NOTE:  The City of London is not responsible for lost, damaged or stolen items belonging to participants or spectators.  Please secure your items and leave valuables at home.

Programs will run rain or shine unless the weather is severe. Some programs may also be cancelled if the Middlesex-London Health Unit issues a heat alert. Participants will be contacted by phone and/or email if the program is cancelled.

Yes, children must be accompanied by a parent or caregiver who is at least 16 years old.  Parent/caregiver will be expected to participate with their child. The majority of our family program fees cover the cost of one child and parent/caregiver to attend unless otherwise stated at the description level.  Some programs have options to add another child for an additional cost shown on the program description.

You can register additional children online, by phone or in person.

If the program requires both child and parent to pay a fee it will be indicated at the description level.

Yes, you must attend all classes in order to receive your certification.  No exceptions.

Do I need to pass an exam/test in order to get my leadership certification (LIT, Babysitting)?

Some of our classes require you to write and pass an exam to get the certification.  Instructor of classes will advise passing grade depending on the course taken.

Yes, you must have a partner and the fee is per person.

These can be purchased at the following locations:

• Citi Plaza, Parks and Recreation Office (355 Wellingtion Street, Suite 248)
• Canada Games Aquatic Centre
• Carling Heights Optimist Community Centre
• East Lions Community Centre
• Hamilton Road Seniors' Centre and Community Centre
• Kiwanis Seniors' Community Centre
• North London Optimist Community Centre
• South London Community Centre
• South London Community Pool
• Storybook Gardens

The balance of your gift card can be put towards your purchase and the remainder can be paid by cash, debit, VISA or Mastercard.

Please treat your City of London Recreation gift card like cash!  The City is not responsible for lost or stolen gift cards.

Yes.  You can check your balance in two ways:

1.  Visit any of the participating City locations with your gift card and a customer service staff member will assist you.

2.  Call 519-661-5575 and have your gift card number available.

Visit one of the participating City locations with your gift card to reload it or call 519-661-5575 to pay by credit card.

No. 

No.