Emergency preparedness

Alert London Notification System

In the event of an emergency, Alert London will provide critical public safety messages. The system is designed to reach you at your preferred point of contact (text or voice). Please provide your name, address, phone number and preferred method of contact (text, call or email). If your preferred method of contact is text, please ensure that you provide your mobile phone number in the "Personal Cell Phone" category. Please note that it can take up to one week after registering to be added to the system.

We are currently upgrading our Alert London Notification System. Due to the upgrade, it will take some time to transfer registered contacts to the new system. 

Alert London Sign Up

Alert London privacy policy

Privacy Policy

The personal information collected on this form will be shared with the Corporate Security & Emergency Management Division of the Corporation of the City of London, and will be used to notify the public during a large-scale emergency, pursuant to the Emergency Management & Civil Protection Act, 1990, s. 3(1).  Questions about this information should be addressed to the Manager of Emergency Management, 300 Dufferin Avenue, P.O. Box 5035, London, ON  N6A 4L9. Tel: 519-661-CITY (2489) ext. 6449 or e-mail Alert@london.ca

The City of London has a thorough Emergency Management Program in place to prevent, mitigate, prepare for, respond to and recover from emergency situations. 

Call 911 for all emergencies. London Police Service, London Fire Department and the Middlesex-London Paramedic Service work together to respond to emergencies. 

Emergency preparedness for families and individuals

Make a Plan

Emergencies can strike with very little warning, leaving you with no time to make plans about where to go and what to do.

Challenges you might face in an emergency:

  • You might not have the opportunity to gather resources that you need
  • Family members may be in different locations when the event occurs
  • Communication networks can break down
  • It is possible that electricity, water or gas service to your home will be disrupted
  • Roads could be blocked or closed
  • Regular sources of food, water and gasoline might not be available

Residents have a key role to play in responding to emergencies. Make plans to be able to take care of yourself and the members of your household for a minimum of three days.

Being prepared ahead of time will help you and your family cope with an emergency more effectively and enable you to make a faster recovery.

Emergencies can be particularly stressful for children, seniors and individuals with disabilities or special needs. They may feel especially vulnerable if they rely on caregivers for assistance, but are separated from them when the incident occurs. If your household includes a person who requires extra help or has special needs, be sure to include provisions for them in your plan.

Prepare a Kit

Make preparations before an emergency to be self-sufficient for a minimum of three days. This allows emergency workers to focus on people who require urgent assistance. Assemble an emergency kit that contains items to help you cope for a minimum of three days during an emergency. Store the items in backpacks, duffel bags or luggage so you can easily take the kit with you in case you need to evacuate. Keep it in a cool, dry area of your home. Ensure that every household member knows where the emergency kit is located. You should prepare a:

  • Household Emergency Kit
  • Vehicle Emergency Kit (if required)
  • Pet Emergency Kit (if required)

Check your kits at least once each year. A good time to inspect it is during Emergency Preparedness Week. Check that all items are in working order and use your checklist to ensure that your kit is still complete. Replace food, water and batteries in your kit at this time.

Emergency Kit Checklist


London's Emergency Management Program

In the event of an emergency, the City of London has an Emergency Response Plan in place and trained emergency response teams available to take action 24 hours per day, 365 days per year. Every day these emergency response teams work together to effectively respond to emergencies. In the case of a disaster, these teams are prepared and respond as a unified team to deal with the situation.

The City of London Emergency Response Plan outlines roles and responsibilities of essential personnel to ensure that essential services are provided to the community throughout the emergency. It also outlines how the City coordinates with community agencies such as hospitals, schools, utilities, telephone and volunteer groups like Red Cross, Salvation Army and St. John Ambulance.

London Emergency Response Plan 2023

City of London By-Law

One of the requirements under the Provincial legislation is for each municipality to have a by-law that authorizes its emergency management program and emergency response plan. London's By-law was passed by City Council and is included in the Emergency Response Plan.

Program Coordination

Responsibility for implementing and maintaining London's emergency management program rests with the Emergency Management and Security Services Division.

This Division works closely with partner agencies and organizations to ensure our program is comprehensive and promotes inter-agency collaboration.

Emergency Management Program Committee

London has a multi-agency committee to help facilitate its Community Emergency Management Program with representation from:

  • London Fire
  • London Police
  • Middlesex-London Paramedic Services
  • City of London 
  • Middlesex-London Health Unit
  • London Health Sciences Centre
  • St. Joseph's Health Care London
  • London Hydro
  • London Transit
  • Middlesex County

The Community Emergency Management Program Committee (CEMPC)'s mandate is to oversee and direct the implementation of emergency management standards.

Emergency Management Citizen's Academy

The aim of the Citizen Academy Program (CAP) is to build community awareness by training citizens in an emergency management program that will encourage resilience, protect the environment and property in our community.

The Citizen Academy Program will give adult residents of London an opportunity to learn first hand about emergency management issues and programs in London. Citizens will participate in classroom sessions facilitated by staff from Emergency Management and Security Services.

Those who attend will be encouraged to assist the community with emergency management information in any way they can.

Each session will focus on the following topics:

  • EOC exercise video;
  • Tour of EOC;
  • Emergency preparedness presentation & video;
  • Emergency Management in London Presentation.

The next Citizen Academy is scheduled for the following dates:

  • June 13, 2024
  • October 24, 2024

These sessions will run from 6:30 p.m. to 8:30 p.m.

For more information or to sign up for CAP please email Taylor Simmons at tsimmons@london.ca


The personal information collected on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25, and will be used to contact Citizen Academy Program members with information regarding upcoming events. Questions about this collection should be addressed to the Manager, Henry Klausnitzer at 275 Boler Rd., London, ON N6K 2J9. Tel: 519-661-2489 x 7501, email: hklausni@london.ca

Book an Emergency Preparedness Presentation

Free Emergency Preparedness Workshop Booking

If you would like your team to attend an emergency preparedness workshop, our team would be glad to help arrange a workshop for your group. Please contact Taylor Simmons at tsimmons@london.ca

Be sure to include the location of your workshop, how many individuals will be attending and how long you would like the workshop to be. We look forward to meeting with you and your team.

Emergency Preparedness Videos & Fact Sheets

The Emergency Management team wants to make sure you have all the information you need to be prepared for any type of emergency. Taylor Simmons, the team's Public Educator has created a series of videos & fact sheets that cover a variety of topics to help make sure you are as prepared as possible. 

Emergency Preparedness Video Series



Emergency Preparedness Fact Sheets

The City of London is prepared for a number of potential hazards and risks identified in the London's hazard identification and risk assessment study. 




Last modified:Monday, June 10, 2024