The Corporation of the City of London, through its London Regional Employment Services division, is the Service System Manager overseeing the design and delivery of employment services across the London catchment area which includes the Counties of Elgin, Middlesex, and Oxford, and the City of London. Our team includes a network of highly skilled Employment Services Providers who create meaningful connections between job seekers and employers.
Our Commitment to Quality Services
You will be supported by a knowledgeable team of Employment Services professionals who understand local labour market needs and unique issues facing job seekers and employers. We take a customer-centred approach to determine the level and type of employment supports needed for you and will always treat you with dignity and respect. We are as invested in your success as you are!
Confidentiality
You have the right to confidentiality and protection of your personal information. Before we begin working together, we will explain why your information is being collected and how it will be used, and only do so with your consent. We also ensure safeguards are in place to protect the personal information you have shared with us.
Accessibility
Customers can access services by phone, email, virtually, and in-person. In-person services will be delivered at sites meeting AODA standards. Interpretation services can include options such as live-agent interpreter services, accessibility tools such as Ubi Duo machines, use of Google translate, and more. Accessing services should never be a challenge for you.
We Want Feedback
Feedback helps us improve our services and how they are delivered. We proactively seek feedback from our customers through regular surveys and annual focus groups, but you can give feedback at any time through your Employment Service Provider, or by contacting the London Regional Employment Services team at 519-661-2489 or via email at LRES@london.ca. We want to hear from you.
Concerns, Complaints or Suggestions
We take your concerns and feedback seriously. Please send our team an email with your comments, questions or suggestions about the London Regional Employment Services, or fill out this Inquiry Form. Our team will do its best to refer your concerns, feedback, and suggestions to the appropriate service provider. You may also reach out to the team at 519-661-2525. Read the Dispute and Complaint Resolution Process for more information on this procedure.
Dispute and Complaint Resolution Process
Service Commitment
Regardless of whether you are a job seeker, employer, community member, or a member of our Employment Service Provider Network, we want you to have a great experience.
If something hasn’t met your expectations, we have a process in place for you to file a dispute or make a complaint. All disputes and complaints are taken seriously and will be dealt with quickly, fairly, respectfully, and transparently.
No job seeker, employer, community member, or Employment Service Provider will be penalized for filing a dispute or complaint.
Job Seekers, Employers and Community Members
Step 1
Contact your Employment Service Provider to discuss your concern. They will:
- Acknowledge your complaint within two business days,
- Collect all necessary information from you, and
- Aim to resolve your concern within 30 days of your complaint being made
Step 2
If you are unsatisfied with the resolution provided, please contact the London Regional Employment Services team at lres@lresnetwork.ca or 519-661-2525. They will:
- Acknowledge your complaint within two business days,
- Collect all necessary information from you, and
- Aim to resolve your concern within 30 days of receiving your complaint.
Step 3
If you remain unsatisfied with the resolution provided, please contact Shelby Grandine, Manager, Employment Services Operations, London Regional Employment Services, at Sgrandine@lresnetwork.ca or by phoning 519-661-2489 extension 7237. They will:
- Acknowledge your complaint within two business days,
- Collect all necessary information from you,
- Bring the information forward to a committee of members not involved in the
original decision, and - As a committee, make a decision within 30 days of receipt of your complaint. This decision will be considered final and will be provided to you in writing
Employment Service Provider Network
Step 1
Contact your London Regional Employment Services – Employment Program Coordinator to discuss your concern. They will:
- Acknowledge your complaint within two business days,
- Collect all necessary information from you, and
- Aim to resolve your concern within 30 days of receiving your complaint
Step 2
If you are unsatisfied with the resolution provided, please contact Shelby Grandine, Manager Employment Services Operations, London Regional Employment Services, at Sgrandine@LRESNetwork.ca or 519-661-2489 extension 7237. They will:
- Acknowledge your complaint within two business days,
- Collect all necessary information from you, and
- Aim to resolve your concern within 30 days of receiving your complaint
Step 3
If you remain unsatisfied with the resolution provided, please contact Rosanna Wilcox, Interim Director, London Regional Employment Services, at rwilcox@LRESNetwork.ca or 519-661-2489 extension 6480 to have your complaint escalated to the London Regional Employment Services Executive Steering Committee. This Committee will:
- Acknowledge your complaint within two business days,
- Collect all necessary information from you, and
- Aim to resolve your concern within 60 days of receiving your complaint
Step 4 (Mediation)
If a satisfactory resolution is not achieved, the Executive Steering Committee will initiate the mediation process with a mediator agreed upon within 15 business days by both parties. The goal is to achieve a resolution through supported mediation.
Ontario Ombudsman
The Ontario Ombudsman is an independent and impartial Officer of the Legislature who resolves complaints about the administrative processes and policies of government and public sector bodies.
For complaints related to London Regional Employment Services processes and policies, please contact the Ontario Ombudsman at 1-800-263-1830.