PUBLIC PARTICIPATION MEETING PROCESS
Anyone wishing to speak at a Public Participation Meeting can do so virtually using Zoom online or phone, or by attending in person. City Hall is currently open to the public in limited capacity for public participation meetings. If you wish to attend in person to speak to a matter that is on an agenda you are encouraged to pre-register by email or phone. Please note that the majority of Elected Officials attend the meetings virtually.
1 Notice of Collection of Personal Information – personal information is collected under the authority of the Municipal Act, 2001 and will be used by Members of Council and City of London staff in their consideration of this matter, including the provision of adequate physical distancing. Questions about this collection should be addressed to Manager, Records and Information Services, 3rd floor, City Hall, 300 Dufferin Ave., London, ON N6A 4L9. Tel: 519-661-2489, ext. 5590, email: eskalski@london.ca
2The personal information collected on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25, and will only be used to contact you for contact tracing purposes in the event of a COVID-19 outbreak at this facility. Whether or not used, you agree that the City of London can destroy your personal information after 21 days. In the event of an outbreak, the City of London may disclose your name and telephone number to the Middlesex London Health Unit for contact tracing purposes.
Questions about this collection should be addressed to the Manager, Records and Information Services at 300 Dufferin Ave., London, ON N6A 4L9. Tel: 519-661-2489 ext. 5590, email: eskalski@london.ca
NOTICE OF PUBLIC MEETING
The Planning and Environment Committee will consider the following matters at a Public Participation Meeting to be held Monday, January 10, 2022. During the COVID-19 emergency, Standing Committee and Council Meetings are virtual meetings hosted in City Hall, Council Chambers. Participation of some Council Members and staff will be virtual. Meetings can be viewed via live-streaming on YouTube and the City website. There is additional information on the City of London website www.london.ca about Public Participation Meetings, during the Covid-19 emergency. Information regarding the matter being considered at the Public Participation Meeting will be posted on the City of London website at www.london.ca on Wednesday, January 5, 2022. Written submissions regarding this matter to be included on the Planning and Environment Committee Added Agenda are to be submitted no later than 9:00 AM on Friday, January 7, 2022 either delivered or mailed to the City Clerk’s Office, Room 308, 300 Dufferin Avenue, P.O. Box 5035, London, ON N6A 4L9 or by email to pec@london.ca. Those who wish to attend in person should pre-register by contacting PPMClerks@london.ca or 519-661-2489 ext. 7100.
Items not to be heard before 4:00 p.m.
1389 Commissioners Road East (Summerside Subdivision – Phase 17); lands located east of Highbury Avenue South, south of Commissioners Road East, and north of Bradley Avenue – The purpose and effect of this application to change the zoning of Lots 55 & 56, Lots 65 to 72, and Lots 75 to 82 within a draft-approved plan of subdivision (Summerside Phase 17) from a Residential R1 (R1-3) Zone, which permits single detached dwellings on lots having a minimum lot area of 300 square metres and minimum lot frontage of 10 metres, to a Residential R1 (R1-2) Zone, which permits single detached dwelling on lots having a minimum lot area of 300 square metres and minimum lot frontage 9.0 metres. The purpose and effect of this zone change is to correct the zoning to permit these lots to have a frontage of 9.144 metres as shown on the accepted subdivision servicing drawings. File: Z-9446 - Planner: L. Mottram ext.4866
150 King Edward Avenue – The purpose and effect of this zoning change is to permit: (1) a three-storey mixed-use building fronting onto King Edward Avenue with ground floor commercial/office uses and a total of 17 residential units above and (2) to the rear of the site, 17 fourplex buildings with a total of 68 units. Possible change to Zoning By-law Z.-1 FROM a Neighbourhood Shopping Area Zone TO a Neighbourhood Shopping Area Special Provision (NSA3(_)) Zone and a Residential R6 Special Provision (R6-5(_)) Zone. Special provisions for the NSA3 Special Provision (NSA3(_)) Zone include a minimum lot depth of 36m, a minimum interior (south) side yard setback of 5m, a maximum height of 11m, a minimum of 48 parking spaces, a minimum front yard depth of 1m, a maximum front yard depth of 3m, and a maximum density of 85 units per hectare. Special provisions for the Residential R6 Special Provision (R6-5(_)) Zone include a minimum front yard setback of 4.5m and a maximum density of 70 units per hectare. File: Z-9398 Planner: G. Bailey ext.7567
100 Kellogg Lane – The purpose and effect of this zoning change is to permit Places of Entertainment and Amusement Games Establishments within a proposed event centre on the property. Possible change to Zoning By-law Z.-1 FROM a Business District Commercial Special Provision (BDC1/BDC2(12)) Zone TO a revised Business District Commercial Special Provision (BDC1/BDC2(12)) Zone to include the existing special provisions, and ADD Place of Entertainment and Amusement Games Establishment as permitted uses. A new special provision is also requested to allow outdoor patios in any yard, at or above-grade, whereas Section 4.18(2) of the Zoning By-law limits the locations and elevations of outdoor patios associated with a restaurant or tavern when the property is adjacent to a residential zone. The City may also consider additional special provisions including but not limited to the maximum allowable gross floor area or location within the complex to be occupied by the proposed new uses. File: Z-9408 Planner: B. Debbert ext.5345
1140 Sunningdale Road E – The purpose and effect of this zoning change is to permit the development of a 4-storey, mixed use apartment building with 42-residential units and a commercial gross floor area of 250m2, 64 underground parking spaces and 10 surface parking spaces. Possible change to Zoning By-law Z.-1 FROM a Convenience Commercial Special Provision (CC(14)) Zone TO a compound Convenience Commercial Special Provision/Residential R8 Special Provision Bonus (CC4(_)/R8-4(_)●H16●B(_)) Zone. In addition to Apartment Buildings as permitted uses, special provisions would permit Convenience Service Establishments, Convenience Stores, Financial Institutions and Personal Service Establishments as permitted uses, and Florist Shops as additional permitted uses, all restricted to a location within Apartment Buildings and all without a drive-through facility. Special provisions would permit an increased maximum building height of 16.0m, whereas a maximum of 13.0m is permitted; would permit an increased minimum front yard depth of 22.0m measured from the front lot line as existing on the date of passing the site specific by-law, whereas a minimum of 6.0m plus 1.0m per 10.0m of main building height or fraction thereof above 3.0m (equal to 8.0m based on a building height of 16.0m) is required; would permit a reduced minimum east interior side yard depth of 3.0m and an increased minimum west interior side yard depth and rear yard depth of 1.0m per 1.0m of main building height or fraction thereof above 3.0m, but in no case less than 7.5m (equal to 13.0m based on a building height of 16.0m), whereas a minimum interior side yard depth and rear yard depth of 1.2m per 3.0m of main building height or faction thereof above 3.0m, but in no case less than 4.5m (equal to 6.0m based on a building height of 16.0m) is required; and would permit a minimum yard depth to all lot lines of 3.0m for any underground parking ramp. Special provisions would permit a reduction in the minimum number of required parking spaces for all permitted commercial uses to permit a minimum of 10 parking spaces (1 space/25m2); whereas a minimum of 25 parking spaces is required (1 space/10m2) for Personal Service Establishments; and would permit a maximum gross floor area of 250m2 for all permitted commercial uses. The bonus zone would permit a maximum density of 100uph; whereas 75uph are permitted, in return for eligible facilities, services and matters outlined in Section 19.4.4 of the Official Plan. The City may consider additional special provisions. File Z-9405 Planner: M. Campbell ext. 4650
Items not to be heard before 4:45 p.m.
257-263 Springbank Drive – The purpose and effect of this Official Plan and zoning change is to permit a 5-storey (northerly half)/6-storey (southerly half) residential apartment building with a total of 38 residential units. Possible amendment to the 1989 Official Plan to ADD a Specific Area Policy to permit a residential apartment building with a maximum building height of 5-storey (northerly half)/6-storey (southerly half) and a maximum density of 136 units per hectare within the “Auto-Oriented Commercial Corridor” designation. Possible change to Zoning By-law Z.-1 FROM an Arterial Commercial Special Provision (AC2(2)) Zone TO a Residential R9 Special Provision (R9-7( )) Zone. Special provisions would permit a minimum exterior side yard setback of 0.3m metres, whereas 3 metres is required; permit a minimum front yard depth of 2.0 metres, whereas 6 metres is required; a minimum interior side yard setback of 15.5m whereas 4.5m is required; a minimum parking rate of 1 space per residential unit, whereas 1.25 spaces per unit is required; and a maximum balcony projection of 0.6m from the exterior side lot line. File: O-9354/Z-9355. Planner: A. Riley ext.4579
NOTICE OF APPLICATION
The following applications have been received by the City of London. The Planning and Environment Committee will be considering these applications at a future public meeting, the date and time of which will be published in the Londoner. If you have any questions or would like to provide comment, please see “Providing Comment” below.
3557 Colonel Talbot Road; located on the west side of Colonel Talbot Road; approximately 0.52 hectares – The purpose and effect of this application is to approve a Draft Plan of Vacant Land Condominium consisting of 21 residential units with a private access driveway, private internal services, and a common element to be registered as one Condominium Corporation. File: 39CD-21519 Planner: S. Meksula ext.5349
345 Sylvan Street – SPA21-112 Application for Site Plan Approval by Housing Development Corporation (London). Consideration of a site plan to permit a 3-storey apartment building, with 42 units. The zoning on this site includes a holding provision to require a public site plan meeting before the Planning and Environment Committee. File: SPA21-112 Fi Site Development Planner: L. Maitland ext.1517
2445-2555, 2506 Bonder Road, 2520, 2544, 2535 Advanced Avenue, 2560, 2580, 2575 Boyd Court, and 2470 Bradley Avenue – The purpose and effect of this zoning change is to allow for an expanded range of permitted uses and increased height that will maintain the intent for these lands as a centre for advance manufacturing, research and high-tech industries. Possible change to Zoning By-law Z.-1 FROM a Light Industrial Special Provision (LI2(23)) Zone and a Holding Light Industrial Special Provision (h-77*LI2(16)) Zone TO a Light Industrial Special Provision (LI2(_)) Zone. Special provisions would permit Data Processing Establishment; Printing, Reproduction and Data Processing Industry; Research and Development Establishment; Laboratory; Laboratory, Scientific or Research and Development; Pharmaceutical and Medical Products Industry; Aerospace Products and Parts Manufacturing; High-tech Industry; and Motion Picture Studio as permitted uses in addition to the existing permitted uses. Special Provision would regulate an increase in maximum height of 50m, whereas 15m is permitted. The City may consider additional permitted uses, regulations and holding zone provisions. File: Z-9454 Planner: M. Campbell ext.4650
NOTICE OF INTENT TO REMOVE A HOLDING PROVISION
City Council will consider removing the Holding Provisions as applied to the lands described below at a future Council Meeting. Council will not hear representations from the public on these matters. If you have any questions or comments about this matter, please call the planner identified below.
1761 Wonderland Road North – City Council intends to consider removing the h-17 and h-103 holding provisions from the subject lands to allow for the development of a 17 storey, mixed-use (residential and commercial use) tower. The purpose of the “h-17” provisions is to ensure the orderly development of lands and the adequate provision of municipal services. The symbol shall not be removed until full municipal sanitary sewer and water services are available to service the site. Holding Provision “h-103” ensures that urban design is addressed and incorporated in the site plan. A site plan will be approved, and a development agreement will be entered into which, to the Satisfaction of the General Manager of Planning and Development, incorporates design objectives. Council will consider removing the holding provisions as they apply to these lands no earlier than January 10, 2022. File: H-9407 Planner: A Curtis ext.4497
751 Fanshawe Park Road West – City Council intends to consider removing the Holding (“h”) Provision from the zoning of the subject lands to allow development of a residential plan of subdivision (Vista Wood Subdivision - Phase 3). The purpose of the “h” provision is to ensure the orderly development of lands and the adequate provision of municipal services. The “h” symbol shall not be deleted until the required security has been provided for the development agreement or subdivision agreement, and Council is satisfied that the conditions of approval of the plans and drawings for a site plan, or the conditions of the approval of a draft plan of subdivision, will ensure a development agreement or subdivision agreement is executed by the applicant and the City prior to development. Council will consider removing the holding provision as it applies to these lands no earlier than February 15, 2022. File: H-9448 Planner: M. Johnson ext. 6276
PROVIDING COMMENT
Your comments on these matters are important. You may comment by phone, mail or emailing the planner assigned to the file you are interested in. Mail should be directed to: The City of London, Planning and Development, P.O. Box 5035, 300 Dufferin Ave., London, ON, N6A 4L9.
Please note: Personal information collected and recorded at the Public Participation Meeting, or through written submissions on this subject, is collected under the authority of the Municipal Act, 2001, as amended, and the Planning Act, 1990 R.S.O. 1990, c.P.13 and will be used by Members of Council and City of London staff in their consideration of this matter. The written submissions, including names and contact information and the associated reports arising from the public participation process, will be made available to the public, including publishing on the City's website. Video recordings of the Public Participation Meeting may also be posted to the City of London's website. Questions about this collection should be referred to Cathy Saunders, City Clerk, 519-661-2489 ext. 4937.
If a person or public body would otherwise have an ability to appeal the decision of the Corporation of the City of London or of the Approval Authority to the Ontario Land Tribunal but the person or public body does not make oral submissions at a public meeting or make written submissions to the City of London before the application is adopted or approved, the person or public body is not entitled to appeal the decision.
If a person or public body does not make oral submissions at a public meeting or make written submissions to the City of London before the proposed amendment is adopted or approved, the person or public body may not be added as a party to the hearing of an appeal before the Ontario Land Tribunal unless, in the opinion of the Tribunal, there are reasonable grounds to add the person or public body as a party.
ADDITIONAL INFORMATION
Opportunities to view any file materials in-person can be arranged through the file Planner. For more information about these matters, including information about appeal rights, contact Planning and Development at developmentservices@london.ca and/or 519-930-3500. *Please ensure you reference the File Number or address in all communications.
MINOR VARIANCES
The Committee of Adjustment for the City of London will meet on Thursday, January 27, 2022, commencing at 1:30 p.m., for the purpose of hearing the following applications for Minor Variance to Zoning By-law Z.-1. Due to the COVID-19 emergency in the Province of Ontario, public hearings before the committee will be held virtually. Those who wish to attend the public hearing, or to provide written submissions regarding the matter should contact the CoAsubmit@london.ca / CoAregister@london.ca Secretary - Treasurer, London Committee of Adjustment at 519-930-3500 by 4:30 p.m. the day before the committee meeting. Additional information regarding the matter being considered by the committee is available to the public for inspection by contacting the Secretary-Treasurer, London Committee of Adjustment
1:30 p.m. – A.166/21 - 168 Edgehill Crescent, PLAN 976 LOT 154, southside of Edgehill Crescent, north of Edgehill Place. To construct an addition (sunroom). To permit a rear yard setback of 5.6m whereas 7.0m is the minimum required.
1:30 p.m. – A.165/21 - 491 St. James Street, PLAN NIL PT LOTS 21,22 E/S MAITLAND, south side of St. James Street, west of Maitland Street. To construct an accessory structure. To permit an accessory structure height on 6.1m, whereas 6.0m is the maximum permitted. To permit an accessory structure interior side yard setback of 1.3m, whereas 2.6m is the minimum required.
1:30 p.m. – A.167/21 - 242 St. George Street, PLAN 28 PT LOT 6 S/S COLLEGE, west side of St. George Street, south of College Avenue. To construct a converted dwelling. To permit a gross floor area of 265 m2, whereas 240 m2 is the maximum permitted. To permit a floor area ratio of 70.6%, whereas 65% is the maximum permitted.
If you wish to be notified of a decision of the Committee of Adjustment, you must appear in person or by Counsel at the hearing and file a written request with the Secretary-Treasurer of the Committee of Adjustment. An appeal from a decision of the Committee of Adjustment to the Ontario Land Tribunal shall be filed within 20 days of making the decision. Any appeal must be filed with the Secretary-Treasurer of the Committee of Adjustment, in person at 6th Floor, City Hall, 300 Dufferin Ave., London, ON, or Mail to City of London, P.O. Box 5035, ON N6A 4L9. 519-661-2489 ext. 4988.
CONSENTS
The Committee of Adjustment for the City of London will meet on Thursday January 27, 2022, commencing at 1:30 p.m., for the purpose of hearing the following applications for Consent and may have concurrent applications for Minor Variances to Zoning By-law Z.-1. Due to the COVID-19 emergency in the Province of Ontario, public hearings before the committee will be held virtually. Those who wish to attend the public hearing, or to provide written submissions regarding the matter should contact CoAregister@london.ca / CoAsubmit@london.ca, or contact Secretary - Treasurer, London Committee of Adjustment at 519-930-3500 by 4:30 p.m. the day before the committee meeting. Additional information regarding the matter being considered by the committee is available to the public for inspection by contacting the Secretary-Treasurer, London Committee of Adjustment.
2:00 p.m. - B.039/21 – 3195 White Oak Road., Westminster CON 2 PT LOT 31. To consolidate the northerly portion of 3195 White Oak Road with the abutting lands to the east measuring 122 m2; and to sever three parcels (parts B-D) ranging between 420 m2 to 733 m2 and retain one 733m2 parcel (part A) for the purpose of future low density residential development.
If a person or public body that files an appeal of a decision of the City of London Consent Authority in respect of the proposed consent does not make written submissions to the Consent Authority, before it gives or refuses to give a provisional consent, the Ontario Land Tribunal (OLT) may dismiss the appeal. If you wish to be notified of the decision of the Consent Authority in respect of the proposed consent you must make a written submission to the City of London Consent Authority, 300 Dufferin Avenue, 6th Floor, London, Ontario, N6A 4L9. Additional information on these applications is available at the Consent Authority Office, Planning and Economic Development, Planning and Development, 6th Floor, City Hall, 300 Dufferin Avenue, London, Ontario 519-930-3500.
NOTICES
Notice of Public Participation Meeting – Meeting of the Civic Works Committee – Release of the Environmental Assessment Study Report for the Environmental Assessment of the Proposed W12A Landfill Expansion on January 11, 2022 not to be heard before 12:05 PM, City Hall, Council Chambers, 300 Dufferin Avenue. The Civic Works Committee will be holding a Public Participation Meeting to receive delegations and their comments regarding the release of the Environmental Assessment Study Report in support of the Environmental Assessment of the Proposed W12A Landfill expansion. Information regarding the above-noted matter is posted on the City of London’s Get Involved website at www.getinvolved.london.ca/whywastedisposal.
Written submissions regarding this matter to be included on the Civic Works Committee Added Agenda for the meeting should be submitted by no later than 9:00 a.m. on Monday, January 10, 2022 either delivered or mailed to the City Clerk’s Office, Room 308, 300 Dufferin Ave P.O. Box 5035 London, Ontario N6A 4L9. Submissions in accordance with the above-noted deadline may also be e-mailed to cwc@london.ca. Any questions related to the Environmental Assessment Study Report should be referred to Jay Stanford, jstanfor@london.ca, 519-661-2489 ext. 5411.
Notice of Intention to Designate Property of Cultural Heritage Value or Interest
NOTICE IS HEREBY GIVEN that the Council of The Corporation of the City of London intends to designate as a property of cultural heritage value or interest the following property in accordance with the Ontario Heritage Act, R.S.O. 1990:
Property Description
370 South Street (Health Services Building)
Publication Date
December 23, 2021
Last Date for Objection
January 23, 2022
The Health Services Building located on the property at 370 South Street is located on the north side of South Street, east of the intersection of Waterloo Street.
Built in 1921, The Health Services Building located on the Old Victoria Hospital Lands property is a representative example of the Collegiate Neoclassical architectural style that typifies institutional buildings in the early-20th century. It was originally designed as the new home of the University of Western Ontario’s medical school and included an auditorium, a library, facilities dedicated to the study of embryology and pathology, physiology, anatomy, and pharmacology. The building continued to be associated with the university for 44 years, between 1921 and 1965. During this period, the medical school became a leader in its field, and participated in important research including developments in the use of insulin, artificial kidney machine and the “Cobalt bomb”.
The building’s “E” shape with three wings extending to the rear, as well as rows of large windows clustered into groups and the pavilion massing of its broad south façade contributes to its representative qualities of the collegiate architectural style. Although conventional in form, its proportions and refinements elevate it as a representative example of its style. The building’s design details are also influenced by various styles including the Neoclassical style. The building demonstrates the work of architecture firm Watt & Blackwell. The firm designed several local institutional buildings around London. The Health Services Building is one of three remaining hospital buildings associated with the Old Victoria Hospital and is locally recognized as a landmark in London. It is visually connected with the other two remaining structures within the area, including the War Memorial Children’s Hospital and the Colborne Building and is important in maintaining the character of this portion of South Street.
The full statement explaining the cultural heritage value or interest and a description of the heritage attributes of the property can be seen in or obtained from the Office of the City Clerk by phoning 519-661-CITY (2489) ext. 0916 or by e-mailing docservices@london.ca. Any person who objects to an intended designation must, within thirty days after the date of publication, serve on the City Clerk a notice of objection in writing, setting out the reason for the objection and all relevant facts. The Ontario Heritage Act provides that where a notice of objection has been served, the Council shall consider the objection and decide whether to proceed with designation. Catharine Saunders, City Clerk
CITY SERVICES DURING THE 2021 HOLIDAY CLOSURE
A number of our offices, programs and services are closed from noon on December 24, 2021 and will reopen at 8:30 a.m. on January 4, 2022.
Below is a list of services that are open or available during this time:
Arenas & Outdoor Skating Rinks:
Arenas - open December 26 at 4 p.m. Regular programs December 27, 28, 29 & 30.
Victoria Park ice rink - open (weather permitting), daily from 10 a.m. to 10 p.m. The rink is closed for ice resurfacing from 5:30- 6:30 p.m. daily. Call 519-661-4529 to check the rink conditions.
Covent Garden Market Rotary rink - open (weather permitting) Monday to Saturday from 8 a.m. to 7 p.m., and Sundays 10 a.m. to 6 p.m.
Storybook Gardens - open for extended skating hours weather permitting. Please check storybook.london.ca for updates to hours and/or skating conditions.
Visit london.ca/skating or call 519-661-5575 for more information
Aquatics:
Canada Games Aquatic Centre, South London and East Lions Community pools are open on December 28, 29 & 30. Visit london.ca/aquatics for holiday swim times.
Building Permits & Inspections:
Permits - Visit london.ca/building
Inspections- Emergency only, based on staff availability. Phone 519-661-4965 to reach after-hours dispatch.
By-law, Property Standards and Noise Complaints:
By-law and property standards - E-mail enforcement@london.ca. Emails will be actioned or replied to after the holiday closure.
Noise Complaints - Call 519-930-3517. The noise complaint line is responded to on Friday and Saturday evenings between 7 p.m. and 2:30 a.m.
Child Care Fee Subsidy: The Child Care Fee Subsidy office at Citi Plaza is open December 29 & 30 from 8:30 a.m. to 4:30 p.m. and December 31 from 8:30 a.m. to noon. Apply online 24/7 at london.ca/childcare
Community Centres, Seniors' Centres & Satellites:
Select community centres, seniors' community centres and seniors' satellites will be open for pre-registered recreation programs. For a list of those programs and locations, visit london.ca/playyourway.
Dearness Home Administration Offices:
Open regular hours on December 29, 30. December 31 open until noon.
Online submissions remain available at developmentservices@london.ca Visit london.ca/business-development/planning-development-applications for information.
Emergency Shelter and Food Services (Not City Services):
All emergency shelters remain open. For information about emergency shelters call:
- Rotholme Family Shelter: 519-673-4114
- Salvation Army Centre of Hope: 519-661-0343
- Mission Services of London: 519-433-2807
- Men’s Mission: 519-672-8500
- Unity Project: 519-433-8700
For information about emergency food services call:
- Salvation Army Centre of Hope: 519-661-0343
- Ark Aid Street Mission: 519-667-0322
- Sisters of St. Joseph’s Hospitality Centre: 519-432-0660
- London and Area Food Bank: 519-659-4045
For general information about emergency shelters and meal programs call 519-661-4520.
If you are experiencing an emergency, call 9-1-1. If your call is not an emergency, please call 519-661-5615. Administrative offices open December 29 & 30 from 8:30 a.m. to 4:30 p.m. and December 31 from 8:30 a.m. to noon.
Report emergencies related to the tree protection by-law or issues such as storm damage related to individual City owned trees to dispatch@london.ca or call 519-661-CITY(2489) x 4965.
Submit tree protection by-law enforcement, tree cutting issues or complaints to treeprotection@london.ca or leave a message at 519-661-CITY(2489) x 4457.
Submit concerns or work orders about trees located on public property (boulevard, parks, woodlands) to Forestry Dispatch at trees@london.ca or call 519-661-CITY(2489) x 5783.
Email private tree issues and complaints related to the property standards by-law to enforcement@london.ca or call 519-661-CITY(2489) x 4660.
Garbage & Recycling:
Collection schedule is available at london.ca/garbage. Report a collection concern online at service.london.ca or email service@london.ca
Housing Stability Services including the Housing Access Centre (HAC):
Offices open to answer calls on December 29 and 30 from 8:30 a.m. to 4:30 p.m. and on December 31 from 8:30 a.m. to noon. Email homelessprevention@london.ca
Connect with the Housing Stability Services Coordinated Access team during regular business hours, call 519-661-HOME(4663) or toll free 1-833-932-2297 ext.4
After business hours, please contact London Cares Street and Mobile Outreach phone service 519-667-CARE (2273). Available 24/7.
Licences & Permits:
Burial permits - Obtainable through London Police Service, 601 Dundas Street (at Adelaide Street).
Business licences – Business licences expire annually January 31 and notices are mailed out at the end of December to all existing businesses. New application information can be found at london.ca/licences.
Dog and cat licences – Available at London Animal Care Centre at 121 Pine Valley Boulevard, 519-685-1330 Open December 28, 29 and 30 or online at www.accpets.ca
Residential rental unit licences and vehicle for hire licensing - email licensing@london.ca or visit london.ca/licences
Parking inquiries, payments, enforcement & overnight parking:
Parking Enforcement – Call 519-661-4965 or email dispatch@london.ca
Overnight Parking – visit london.ca/parking to obtain an overnight on-street parking pass.
Payments – can be made online or placed in the drop box at the front of the building at 824 Dundas Street.
Property Taxes: Payments by cheque in sealed envelopes can be dropped into the City Hall mail slot, 300 Dufferin Avenue, on the southwest corner of the building or mailed to Property Tax Section, City of London, PO Box 5256, London, N6A 5M6
Recreation and Sport Customer Service: Customer Service will be available via e-mail, phone and in-person at Citi Plaza location on December 29 & 30 from 8:30 a.m. to 4:30 p.m. and December 31 from 8:30 a.m. to noon.
Visit london.ca/playyourway to register anytime. Call 519-661-5575 for customer service.
Report a problem or service emergency:
Report a problem at service.london.ca or e-mail non-urgent concerns to service@london.ca. In the case of a service disruption or emergency (water, sewer, flooding) please call our after-hours dispatch at 519-661-4965.
Hydro concerns should be addressed to London Hydro.
Life Stabilization:
Ontario Works and Discretionary Benefits Offices are open on December 29 and 30 from 8:30 a.m. to 4:30 p.m. and on December 31 from 8:30 a.m. to noon.
Online applications for Ontario Works can be accessed 24/7 at https://saapply.mcss.gov.on.ca.
Case status and cheque information for ongoing Ontario Works clients - Ontario Works clients can access information about their case by calling the Interactive Voice Response (IVR) System at 1-800-808-2268. The IVR system is available 24/7.