London-Middlesex is in the Red/Control category of the Provincial Keeping Ontario Safe and Open framework. A number of City facilities have reopened to the public for in-person programs and services.
As of Tuesday, February 16, London-Middlesex will move into the Red/Control category of the Provincial Keeping Ontario Safe and Open framework.
A number of City facilities will reopen for in-person services and programs in the Red-Control category. All London-Middlesex Health Unit health guidelines and Provincial regulations, including greater restrictions and capacity limits, will be followed at all times.
As of Tuesday, the first three floors of City Hall will re-open for in-person services. As well, the service counters at Citi-Plaza will open and the satellite offices for Ontario Works will also re-open to the public.
Impacts to City of London services include the following:
City Clerk’s Office:
Social Services (Ontario Works):
As of Tuesday, February 16, Social Services will provide the option of drop-in Ontario Works services including cheque pick-up at Citi Plaza, cheque encashment stamps and emergency services and drop-in supports at the following locations:
Whenever possible, clients are encouraged to email a copy of their documents or drop them off at one of the drop box locations. Monthly cheque pick-up at Citi Plaza will take place the last two business days of the month between 9am-12pm and 1pm-4pm, and those who have recently applied will be informed of when cheques are available for pick up. Individuals are encouraged to sign up for direct deposit whenever possible.
While the Province has lifted the stay-at-home order for London, the City is reminding Londoners of the importance of following health precautions to reduce the spread of COVID-19 in the community, including limiting close contact to your household, staying at least two metres apart from people you do not live with and wearing a mask or face covering in indoor public spaces and outdoor public spaces when social distancing is not possible.
City of London Municipal By-Law Enforcement Officers will continue to work with partners to ensure education and compliance with these regulations.
For further information and a list of current City of London services that have been impacted by COVID-19, please continue to visit www.london.ca/covid-19. This site will be updated as services are changed.