Property Taxes

How do I enroll in the Pre-Authorized Payment Plan?

Once you fill out the Pre-Authorized Tax Payment Plan Authorization Agreement form & send it and a void cheque, payments will be deducted from your bank account on the last business day of the month. There is no service charges or fees for enrolling in the plan.

Please note that if you own more than one property, a separate Authorization Agreement is required for each property.

In order to participate in the pre-authorized payment plan, all taxes must be fully paid to date.

Please send your Pre-Authorized Tax Payment Plan Authorization Agreement form and void cheque to:

Finance, City of London, Room 407  300 Dufferin Ave.

PO Box 5256                                                                                               

London, ON N6A 5M6                                                                                                                   

Fax: 519-661-6518 – Attention: Transfer Clerk                                                                 

Email: taxoffice@london.ca

How does the plan work?

Once enrolled, payments will be deducted from your bank account on the last business day of the month. They payments will be taken over 10 months – January to October – and cover the interim and final tax bills.

It is important to note that there are NO payments in November or December and the program automatically starts again the following January. Supplementary taxes for new construction or improvements will not be covered by the Pre-Authorized Payment Plan and must be paid separately.

You can pay your property taxes by mailing a cheque made payable to the City of London. Please do not mail cash. Payments provided by mail must be postmarked on or before the due date to avoid penalties.

You can mail your payments to:

Finance, City of London, Room 407

300 Dufferin Ave., PO Box 5256

London, ON N6A 5M6

Londoners can pay their property taxes in-person on the first floor of City Hall between the hours of 8:30 a.m. and 4:30 p.m.  City Hall is located at 300 Dufferin Avenue.

Please Note: Payments can also be submitted in the night letter depository located on the wall at the southwest corner of City Hall.

Property tax payments can be made at most financial institutions, upon payment of their fee, if applicable. It is important to note that payments at financial institutions must be date stamped by the teller on or before the due date to avoid penalty.

Londoners may also make payment through their bank's online banking portals. Please reach out to your financial institution's representative for more information regarding this option.

When is my next property tax installment due?

Learn when your next property tax installment is due by using the below app.  

Please ensure you have your property account number handy, which can be found on your property tax bill.

Property Tax Lookup

Using a third-party service provider, Londoners can pay their property taxes using a credit card. It is important to note that the City of London does not offer the option of paying property taxes via a credit card at City Hall.

Plastiq is a third-party provider offering the credit card method. Please note that third-party providers charge a fee for their service. Please contact the third-party service provider for more information.

It's important to note that if taxes are not paid on the scheduled due dates, they will become subject to interest or penalties. Section 391 (1) of the Municipal Act, 2001 allows the City to charge a fee to send out reminder notices on a monthly basis to all properties in tax arrears until such time as the taxes are paid in full.  Neither staff nor Council are authorized to remove penalties or reminder notice fees with the rare exception of an error made in the tax bill by the City of London.

Please check the back of your tax bill for information on penalties and charges that apply to late payments. Property owners using the City's Pre-Authorized Payment Plan will receive a statement showing automatic withdrawal dates and amounts.

Penalty/interest of 1.25% is charged on taxes due and unpaid on the first day of the default and then the first day of each month thereafter.    

To learn more about how your property is assessed and how it compares to others in your neighbourhood, visit the Municipal Property Assessment Corporation for more information.

Please watch the video below to learn how your property tax is calculated.

If you have a change in your account information or your pre-authorized payment plan, please ensure to let the Tax Office Team know as soon as possible to avoid late penalties and interest charges.

You can submit your changes in writing, send them by email, make them in person or download the Property Tax Change Form  or the Account Information Change Form and submit it with your signature.

You can reach out to the tax team by calling 519-661-4540 between 8:30 a.m. and 4:30 p.m. - Monday to Friday. You can also reach out to the team via email at taxoffice@london.ca 

Londoners can call the Municipal Property Assessment Corporation at 1-866-296-6722 for more information.

A tax certificate is a legal document that a homeowner, law firm or bank can purchase.  It shows:

• Annual taxes levied
• List of the installment dates and associated amounts levied
• Current balance on the account including arrears if any
• Any local improvements billed to the property

Water Certificates are issued through London Hydro, so they would have to be contacted independently.

As of January 1, 2024 the fee for a Tax Certificate is $61.

The tax certificate fee will increase to $62 effective January 1, 2025.

How to request a tax certificate

Tax certificate requests are accepted by a letter accompanied with a cheque.  The municipal address, the roll number and your e-mail address is required.   (We do not require the legal description unless the property has no address).  

Click here to download the Request for Certificate of the Treasurer form.

Finding the roll number

• It can be found by going to London.ca, Maps, then click on CITYMAP.  Once the property is found, click on it once and the roll number will appear.  To review the legal description and official addressing listed on the roll, click the underlined roll number and another tab will open listing the additional information

OR

• Call our main line (519) 661-4540

OR

• E-mail your question to taxoffice@london.ca

Mailing address

By Canada Post:

City of London - Finance Supports

Taxation – Tax Certificates

PO Box 5035

London ON  N6A 4L9

By Courier:

City of London - Finance Supports

Taxation – Tax Certificates

300 Dufferin Ave, Main Lobby - Property Tax Payment Desk

London ON  N6B 1Z2

Payment can be made by cheque or money order made payable to “THE CITY OF LONDON”.  Customers may also pay for the tax certificate in person by Debit, Cash or Cheque, Monday to Friday 8:30am-4:30pm at 300 Dufferin Ave, Main Lobby, London, Ontario N6B 1Z2.  We do not accept Credit card payments.

The certificate processing times are 3-5 business days and they will be e-mailed to you upon completion.

NOTE:  While you are waiting for the tax certificate to be e-mailed back to you, you may e-mail a copy of the letter and cheque to taxoffice@london.ca, then call our main line (519) 661-4540 for a verbal.

Prepaid Tax Certificate Program

For law firms that regularly order tax certificates, we do have a pre-paid program where you send money in advance creating an account.  Once on this program, you would be able to just e-mail in your tax certificate requests.   Monthly reports will be issued to indicate any amounts deposited, the current balance on this account and a list of the tax certificates issued to your firm/company during the month.

For more information or questions, please contact the Tax Office at (519) 661-4540, e-mail taxoffice@london.ca, or call the Tax Certificate and Apportionment Analyst at (519) 661-2489 ext. 4601.

Upon application to the Treasure of a local municipality made in accordance with Section 357 or 258, the local municipality may cancel, reduce or refund all or part of taxes levied on land in the year in respect of which the application is made.

Tax Refund Application Form

City of London's 2024 Tax Rates and Codes

City of London's 2023 Tax Rates and Codes

City of London's 2022 Tax Rates and Codes

City of London's 2021 Tax Rates and Codes

If you require this document in an alternative format or have questions, please reach out to the tax team at taxoffice@london.ca