COVID-19 impact on City services

The City of London is committed to doing everything possible to slow the spread of COVID-19 and ensure the delivery of vital City services. The health and safety of all Londoners is our top priority during these unprecedented times.

With the Provincial announcement of an Emergency Declaration and Stay-at-Home Order effective Thursday, April 8,  many City of London services will continue to be available; however, they will be available online or over the phone, with in-person services available by appointment only or at designated times.

There are also impacts to programs and facilities as a result of the Provincial measures. These measures are in place to comply with the Provincial orders, and for the health and safety of Londoners who access and deliver City services.

The following provides an overview of impacts to programs and services. 

Animal services

Adoptions will be available either virtually or by appointment. Stray animal drop off will be by appointment only, and only emergency field services will be available. For additional information, email info@accpets.ca.

Aquatics

All aquatics programs, including recreational swims, aquafit classes and fit lanes will be cancelled. Swim passes will be placed on hold. 

Participants will be contacted by phone or email if their registered program has been affected and will receive refunds for any fee-based programs.

Building permits

We have amended our submission process for all applications pertaining to planning, development, building and licensing. Only digital applications will be accepted for all services.

To apply for a permit, please do not attend City Hall, but instead refer to our building permits page.

Apply for Permits

Inspections for building, plumbing, fire protection, sign and pool fences may be affected by amendments to regulations under the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020

Permitted inspections can be arranged by calling 519-661-2489 x 5287, emailing epermits@london.ca or through the Development and Business Portal (E-Portal).  

Basic inquiries and payments can be made by emailing building@london.ca.

Business licensing

Applications for business, rental and taxi licenses are to be made digitally by emailing licensing@london.ca.

For basic inquiries, call 519-930-3515. 

By-law enforcement

Report the following unsafe occurrences by phone or email.

Child care services

Emergency Child Care

The government announced that it will provide emergency child care for school-aged children, free of charge, starting Monday, April 19, 2021. This follows the province’s decision to close all elementary and secondary schools, publicly-funded and private, for in-person learning following the April Break.

See the list of approved child care centres in London and Middlesex, eligibility and registration information. 

Child care fee subsidy

Citi Plaza will be closed to the public effective April 3 with the exception of every Friday from 11 a.m. to 2 p.m. and the last two business days of the month of April.  Please contact Children Services by email at childcare@london.ca or by calling 519 661-4834. Current Child Care Fee Subsidies families are encouraged to contact their Community Support Associate for service.

New families interested applying for Child Care Fee Subsidy please visit our child care fee subsidy page to learn more.  We are still accepting new applications at this time. 

Council and Standing Committee meetings

Council and Standing Committee Meetings will continue. City Hall will be temporarily closed to the public for in-person attendance at Standing Committees and Council meetings. Live streaming of these meetings will continue to be available via the City of London’s website or YouTube.

Dearness Home

For the protection of residents, the Dearness Home team have put into place some guidelines around indoor and outdoor visits.  If you have any concerns, please reach out to the team or visit the Covid-19 section of the Dearness Home page.

Development services

We have amended our submission process for all applications pertaining to planning, development, building and licensing. Only digital applications will be accepted for all services.

To apply, please do not attend City Hall, but instead refer to our planning and development applications page.

Emergency forestry

Emergency forestry services continue.

We encourage Londoners to report any issues with forestry on the Service London portal.

Report an issue with a tree

EnviroDepots

EnviroDepots remain open, but only for necessary trips. We ask that you please store materials such as extra bagged garbage and yard waste as long as possible, and use regularly scheduled collection at home before coming to the EnviroDepots.

In an effort to reduce the spread of COVID-19, cash will not be accepted until further notice. Credit and debit continue to be accepted.

Fire services

If you are experiencing an emergency, call 9-1-1. Fire services will be responding to all emergency calls.

If your call is not an emergency, please call 519-661-5615.

All fire stations, including Memorial Headquarters (400 Horton Street) are closed to the public until further notice.

Garbage collection

Garbage collection continues as scheduled.

We’ve developed some waste disposal guidelines to do our part in slowing the spread of COVID-19:

  • Bag all used tissues and napkins, and please place in the garbage. Do not place waste loosely in garbage containers.
  • Used gloves and masks are garbage and do not belong left on the ground. Please remember to place your used gloves and masks in a bag and then into the garbage container.
  • If you or someone in your household is feeling unwell, please place items that have been in contact with your mouth, nose or eyes into a bag and then into the garbage. This includes items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.
  • Please respect physical distancing with Sanitation and Recycling Operators and do not approach the vehicle.

Report a gARBAGE ISSUE 

Holiday pickup days are published in the Waste Reduction & Conservation Calendar The calendar includes 3-container limit exemption days and Christmas tree collection service. Report a collection problem to es@london.ca

Homeless prevention

Residents needing assistance are encouraged to call 519-661-HOME (4663). In-person service will be available at Citi Plaza on the last two business days of the month between 9 a.m. to 12 p.m. and 1 p.m. to 4 p.m. and every Friday from 11 a.m. to 2 p.m. or on an emergency basis and by appointment only.

Household special waste

The waste disposal drop-off area and Household Special Waste Depot located inside the W12A landfill is open.

Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the depot.

Report garbage issue

Housing services

Residents needing assistance are encouraged to call 519-661-0861 or email hac@london.ca. In-person service will be available at Citi Plaza on the last two business days of the month between 9 a.m. to 12 p.m. and 1 p.m. to 4 p.m. and every Friday from 11 a.m. to 2 p.m. or on an emergency basis and by appointment only.

Human Resources Services

Applications for employment can be submitted via the City of London employment website

For additional information, email mycareer@london.ca

Landfill

The City’s W12A landfill is open for public access.

Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the Landfill.

Report a garbage issue

London Middlesex Community Housing

Supports for London Middlesex Housing Corporation tenants will continue. If you require support, please call 519-434-2765

Marriages

Marriage licenses are available by appointment only. For additional information, contact the City Clerk’s Office at 519-661-4530.

Parking services

The Parking Office is closed.

Payments can be made online.  For parking inquiries including parking lot payments and screening requests, please email ParkingEnforcement@london.ca.

online payments

Parks and playgrounds

All outdoor recreation facilities, except playgrounds, are now closed, including:

  • Soccer pitches
  • Baseball diamonds
  • Tennis courts and pickleball courts
  • Basketball courts
  • Skate parks
  • Picnic areas, park shelters and outdoor exercise equipment

Parks, green space, trails and pathways remain open for walking and biking through only. Off-leash dog parks and park benches remain open as well. These spaces are not for gathering.

Residents using an open green space are required to attend them only with members of the same household, a member of one other household who lives alone or a caregiver for any member of either household. Residents are also required to maintain physical distance of no less than 2 metres from others who may be using the spaces.

Property tax

The 2021 Interim tax bills have been processed and are payable in two installments. The installment due dates are February 26, 2021 and March 31, 2021.

Payments received on or before these due dates will not be subject to interest or penalties.

Payment Options:

  • The City of London's Pre-Authorized Payment Plan
  • On-line via your bank's on-line banking website
  • At most financial institutions upon payment of their fee (if applicable). Payments at financial institutions must be date stamped by the teller on or before the due date to avoid penalty.
  • By cheque, payable to the City of London mailed in the envelope provided (Property Tax Section, P.O. Box 5256, London ON  N6A 5M6).  Do not mail cash. Payments provided by mail must be postmarked on or before the due date to avoid penalty.
  • In the night letter depository located on the wall at the southwest corner of City Hall.​​​​​​
  • By credit card using a third-party service provider. The City of London does not offer the option of paying property taxes using a credit card. However, you may be able to use a third-party service provider that offers additional payment methods, including credit cards. The provider that offers the credit card method at this time is Plastiq . Please note that third-party providers charge a fee for their service. Please contact the third-party service provider for more information.

For questions about property taxes, please contact the Tax Office at 519-661-4540 or taxoffice@london.ca

Public Participation Meetings before Standing Committees

The Public Participation Meeting process has been modified to protect the health and well-being of members of the public and City employees during the pandemic. City Hall is currently closed to in-person meeting participation.

Anyone wishing to speak at a Public Participation Meeting can do so virtually, using Zoom online or by phone. Pre-registration is required.

  • Members of the public are required to pre-register to speak at the public participation meeting.  To register this must be requested no later than 9:00 a.m. the day of the meeting.  Speakers will be limited to five minutes of verbal presentation.
  • Registered speakers will be given the information to connect to the Zoom meeting and will also be able to present by phone.
  • Pre-register by calling 519-661-2489 ext. 7100 or by emailing PPMClerks@london.ca.  Please indicate the meeting and item when contacting the Clerk’s Office.  Directions on how to participate will be provided upon registration.
  • Members of the public can also participate by submitting written communications to the committee or to Members of Council prior to the meeting.

Pre-registration is only required for those wishing to speak at a Public Participation Meeting.

Recreation programs, facilities and memberships

The City’s golf courses, Thames Valley Golf Course and Fanshawe Golf Course, will be closed effective Saturday, April 17. 

All outdoor recreation facilities, except playgrounds, are now closed.

All community centres are closed for indoor and outdoor drop-in registered programs. All programs in arenas will be cancelled, including recreational skates, hockey rentals and any private rentals. All aquatics programs, including recreational swims, aquafit classes and fit lanes will be cancelled. Swim passes will be placed on hold. 

Participants will be contacted by phone or email if their registered program has been affected and will receive refunds for any fee-based programs. 

Recycling

Recycling collection continues as scheduled.

If you or someone in your household is feeling unwell, please place items that have contact with your mouth, nose or eyes into a bag and then into the garbage  – even items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.

Please respect physical distancing with sanitation and recycling operators and do not approach the vehicle.

Report garbage or recycling issue

Roads and streets

Emergency repairs and ongoing required operations continue. This includes:

  • Traffic signal repair & operations
  • Street sign repair
  • Street light repair
  • Barricade crews
  • Pot hole repair on a case by case basis
  • Emergency forestry operations
  • Emergency bridge engineering

Londoners can report any emergencies by calling 519-661-CITY (2489).

Social services (Ontario Works)

Effective April, cheque pick up and encashment stamps will be available at Citi Plaza on the last two business days of the month between 9 a.m. to 12 p.m. and 1 p.m. to 4 p.m. and every Friday from 11 a.m. to 2 p.m. or on an emergency basis and by appointment only.

In-person and drop-in services will not be provided at any location. People are encouraged to call or email their caseworker directly, call the general line at 519-661-4520 (toll free at 1-833-932-2297) or email socialservices@london.ca. Documents can be emailed or dropped off at one of the drop box locations.

Water, wastewater and stormwater

Emergency repairs and ongoing required operations will continue. This includes operations around water quality, spills, floods, and storm response.

The City of London's Water By-law W-8 has been revised. There are no outdoor (odd/even) summer water use restrictions in effect.

Please remember, toilets are not garbage cans. Don’t flush wipes, food, toys, or medicine down the drain. This can cause backed up pipes and flooded basements.

Londoners can report any emergencies by calling 519-661-CITY (2489).

 

Last modified:Monday, May 10, 2021