COVID-19 impact on City services

The City of London is committed to doing everything possible to slow the spread of COVID-19 and ensure the delivery of vital City services. The health and safety of all Londoners is our top priority during these unprecedented times.

The Province entered Step Three of the Roadmap to Reopen on Friday, July 16. In alignment with Step Three, we have expanded City services in accordance with the new regulations.

The first three floors of City Hall are open for in-person services. As well, the service counters at Citi Plaza are open and the satellite offices for Ontario Works are open to the public.

All Middlesex-London Health Unit health guidelines and Provincial regulations, including greater restrictions and capacity limits, will be followed at all times.

These measures are in place to comply with Provincial orders, and for the health and safety of Londoners who access and deliver City services.

The following provides an overview of impacts to programs and services. 

Animal services

The City’s Cat Adoption Centre (Catty Shack) is open for cat adoptions. 

Aquatics

Several outdoor pools are currently open for the summer. Registration is required for all programs. South London Community Pool and the Canada Games Aquatic Centre are open on a limited basis for lane swimming and aqua fitness classes. All City spray pads are currently open between 9:00 a.m. and 9:00 p.m. daily.  All wading pools are currently open.

A list of spray pad and wading pool locations can be found at www.london.ca/aquatics

The Riverbank Spray Pad, located at Storybook Gardens, is also open. Registration is required online at london.ca/PlayYourWay or by calling 519-661-5575.

Details about all aquatics programs are available at london.ca/aquatics. 

Participants can register for drop-in programs one week in advance of the program start date. Londoners can register for these programs online at london.ca/playyourway or by calling 519-661-5575. 

For more information, please visit london.ca/recreation

Building permits

The Business Hub on the first floor of City Hall is open for building, planning and economic services and supports.

We have amended our submission process for all applications pertaining to planning, development, building and licensing. Only digital applications will be accepted for all services.

To apply for a permit, please refer to our building permits page.

Apply for Permits

Inspections for building, plumbing, fire protection, sign and pool fences may be affected by amendments to regulations under the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020

Permitted inspections can be arranged by calling 519-661-2489 x 5287, emailing epermits@london.ca or through the Development and Business Portal (E-Portal).  

Basic inquiries and payments can be made by emailing building@london.ca.

Business licensing

The Business Hub on the first floor of City Hall is open for building, planning and economic services and supports.

Applications for business, rental and taxi licenses can  be made digitally by emailing licensing@london.ca.

For basic inquiries, call 519-930-3515. 

By-law enforcement

Report the following unsafe occurrences by phone or email.

Child care services

Emergency Child Care

With the elementary school year and remote learning coming to an end on June 29, so does the Emergency Child Care program. We would like to sincerely thank all of the Early Childhood Educators and support staff that have provided this critical service to eligible essential workers across London and Middlesex since April 19. For more information about child care options and family supports in London-Middlesex, please visit familyinfo.ca.

Child care fee subsidy

Please contact Children Services by email at childcare@london.ca or by calling 519 661-4834. Current Child Care Fee Subsidies families are encouraged to contact their Community Support Associate for service.

New families interested applying for Child Care Fee Subsidy please visit our child care fee subsidy page to learn more.  We are still accepting new applications at this time. 

City Clerk’s Office

As of July 21, expanded in-person services available at City Hall will now include civil marriage ceremonies.  

Marriage ceremonies will be available by appointment only and subject to all public health guidelines. For information or to book an appointment, please call the City Clerk’s office 519-661-4530 or email marriage@london.ca.

Other services currently available:  Municipal Freedom of Information and Protection of Privacy Act requests, burial permits, bus tickets, passes, commissioner of oath, lottery, animal licenses and general information. 

Appointments are encouraged, however, please book an appointment to ensure prompt service availability with the City Clerk’s Office by calling 519-661-4530 prior to your visit.

Council and Standing Committee meetings

Council and Standing Committee Meetings continue.  Live streaming of these meetings will continue to be available via the City of London’s website or YouTube​​​​​​

Dearness Home

For the protection of residents, the Dearness Home team have put into place some guidelines around indoor and outdoor visits.  If you have any concerns, please reach out to the team or visit the Covid-19 section of the Dearness Home page.

Development services

The Business Hub on the first floor of City Hall is open for building, planning and economic services and supports.

We have amended our submission process for all applications pertaining to planning, development, building and licensing. Only digital applications will be accepted for all services.

To apply, please refer to our planning and development applications page.

Emergency forestry

Emergency forestry services continue.

We encourage Londoners to report any issues with forestry on the Service London portal.

Report an issue with a tree

EnviroDepots

EnviroDepots remain open, but only for necessary trips. We ask that you please store materials such as extra bagged garbage and yard waste as long as possible, and use regularly scheduled collection at home before coming to the EnviroDepots.

In an effort to reduce the spread of COVID-19, cash will not be accepted until further notice. Credit and debit continue to be accepted.

Fire services

If you are experiencing an emergency, call 9-1-1. Fire services will be responding to all emergency calls.

If your call is not an emergency, please call 519-661-5615.

All fire stations, including Memorial Headquarters (400 Horton Street) are closed to the public until further notice.

Garbage collection

Garbage collection continues as scheduled.

We’ve developed some waste disposal guidelines to do our part in slowing the spread of COVID-19:

  • Bag all used tissues and napkins, and please place in the garbage. Do not place waste loosely in garbage containers.
  • Used gloves and masks are garbage and do not belong left on the ground. Please remember to place your used gloves and masks in a bag and then into the garbage container.
  • If you or someone in your household is feeling unwell, please place items that have been in contact with your mouth, nose or eyes into a bag and then into the garbage. This includes items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.
  • Please respect physical distancing with Sanitation and Recycling Operators and do not approach the vehicle.

Report a gARBAGE ISSUE 

Holiday pickup days are published in the Waste Reduction & Conservation Calendar The calendar includes 3-container limit exemption days and Christmas tree collection service. Report a collection problem to es@london.ca

Homeless prevention

Residents needing assistance are encouraged to call 519-661-HOME (4663). 

Household special waste

The waste disposal drop-off area and Household Special Waste Depot located inside the W12A landfill is open.

Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the depot.

Report garbage issue

Housing services

Residents needing assistance are encouraged to call 519-661-0861 or email hac@london.ca

Human Resources Services

Applications for employment can be submitted via the City of London employment website

For additional information, email mycareer@london.ca

Landfill

The City’s W12A landfill is open for public access.

Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the Landfill.

Report a garbage issue

Life Stabilization (Ontario Works)

Residents can access drop-in Ontario Works services Monday to Friday between 8:30 a.m. and 4:30 p.m., including cheque pick-up at Citi Plaza, cheque encashment stamps and emergency services and drop-in supports at the following locations:

  • Citi Plaza
  • London East
  • Northland Mall
  • South London Community Centre
  • Westmount Shopping Centre

Wherever possible, clients are encouraged to email a copy of their documents to their caseworker or drop them off at one of the drop box locations or to register online for a MyBenefits account to communicate with and provide information to their caseworker. For those with no fixed address, monthly cheque pick-up at Citi Plaza will take place the last two business days of the month between 9 a.m. to 12 p.m. and 1 p.m. to 4 p.m., and those who have recently applied will be informed of when cheques are available for pick up. Individuals are encouraged to sign up for direct deposit whenever possible.

London Middlesex Community Housing

Supports for London Middlesex Housing Corporation tenants will continue. If you require support, please call 519-434-2765

Marriages

Appointments for marriage licence can be made with the City Clerk’s Office by calling 519-661-4530 or emailing marriage@london.ca  prior to your visit. Licences will only be issued to eligible individuals who are not currently subject to a quarantine requirement.

The City of London offers civil marriage ceremonies at City Hall.

Parking services

The City of London Parking Office, 824 Dundas Street, is open for front counter  in-person services. Appointments are encouraged, to make an appointment, please call 519-661-4537.

Parking payments can be made online.  For parking inquiries including parking lot payments and screening requests, please email ParkingEnforcement@london.ca.

online payments

Parks and playgrounds

Many park amenities are now open and outdoor individual and team sport training  is permitted.

  • Soccer pitches
  • Baseball diamonds
  • Tennis courts and pickleball courts
  • Basketball courts
  • Skate parks
  • Picnic areas, park shelters and outdoor exercise equipment
  • Spray pads, wading pools

Under the Provincial orders in place, everyone who uses one of the amenities listed is required to maintain a physical distance of no less than 2 metres. 

Playgrounds, parks, green space, trails and pathways are open, as well as off-leash dog parks and park benches.

Property tax

The 2021 Final tax bills have been processed and are due in three installments.  The installment due dates are June 30, 2021; August 31, 2021 and October 29, 2021. 

Payments received on or before these due dates will not be subject to interest or penalties.

Payment Options:

  • The City of London's Pre-Authorized Payment Plan
  • On-line via your bank's on-line banking website
  • At most financial institutions upon payment of their fee (if applicable). Payments at financial institutions must be date stamped by the teller on or before the due date to avoid penalty.
  • By cheque, payable to the City of London mailed in the envelope provided (Property Tax Section, P.O. Box 5256, London ON  N6A 5M6).  Do not mail cash. Payments provided by mail must be postmarked on or before the due date to avoid penalty.
  • In the night letter depository located on the wall at the southwest corner of City Hall.​​​​​​
  • By credit card using a third-party service provider. The City of London does not offer the option of paying property taxes using a credit card. However, you may be able to use a third-party service provider that offers additional payment methods, including credit cards. The provider that offers the credit card method at this time is Plastiq . Please note that third-party providers charge a fee for their service. Please contact the third-party service provider for more information.

For questions about property taxes, please contact the Tax Office at 519-661-4540 or taxoffice@london.ca

Provincial Offences Court Administration

The Provincial Offences Court Administration Office is open to the public from 8:30 a.m. to 4:30 p.m., Monday to Friday except for holidays to process payments and filings; however, we encourage you to contact us remotely if possible, through one of the following:

Court proceedings are currently taking place remotely; do not attend the Courthouse in person. Please refer to your Notice or contact the Court Office for details.

Public Participation Meetings before Standing Committees

During Step Three of the Roadmap to Reopen, anyone wishing to speak at a Public Participation Meeting can do so by:

  • using Zoom online, or by phone
  • attending in person

City Hall is currently open to the public in limited capacity.  Please note:

  • members of the public are required to pre-register to speak at the public participation meeting. To register, this must be requested no later than 9:00 a.m. the day of the meeting.  Speakers will be limited to five minutes of verbal presentation.
  • registered speakers, if attending virtually online, will be given the information to connect to the Zoom meeting and will also be able to present by phone.
  • pre-register by calling 519-661-2489 ext. 7100 or by emailing PPMClerks@london.ca. Please indicate the meeting and item when contacting the Clerk's Office. Directions on how to participate will be provided upon registration.
  • Members of the public can also participate by submitting written communications to the committee or to Members of Council prior to the meeting.

Pre-registration is only required for those wishing to speak at a Public Participation meeting.

Council and Standing Committee meetings can be viewed via the Council and Committee meetings page or on YouTube.

Recreation programs, facilities and memberships

The City has resumed recreation and aquatics programming at select community facilities, pools and arenas, as well as summer day camps.  To learn more and register, visit london.ca/playyourway or call 519-661-5575.

Thames Valley Golf Course and Fanshawe Golf Course are open.

Outdoor Special Events will be permitted with capacity limits and other restrictions.

Preparations are underway to offer limited neighbourhood outdoor movie nights. Updates will be shared as information is confirmed.  

Recycling

Recycling collection continues as scheduled.

If you or someone in your household is feeling unwell, please place items that have contact with your mouth, nose or eyes into a bag and then into the garbage  – even items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.

Please respect physical distancing with sanitation and recycling operators and do not approach the vehicle.

Report garbage or recycling issue

Roads and streets

Emergency repairs and ongoing required operations continue. This includes:

  • Traffic signal repair & operations
  • Street sign repair
  • Street light repair
  • Barricade crews
  • Pot hole repair on a case by case basis
  • Emergency forestry operations
  • Emergency bridge engineering

Londoners can report any emergencies by calling 519-661-CITY (2489).

Water, wastewater and stormwater

Emergency repairs and ongoing required operations will continue. This includes operations around water quality, spills, floods, and storm response.

The City of London's Water By-law W-8 has been revised. There are no outdoor (odd/even) summer water use restrictions in effect.

Please remember, toilets are not garbage cans. Don’t flush wipes, food, toys, or medicine down the drain. This can cause backed up pipes and flooded basements.

Londoners can report any emergencies by calling 519-661-CITY (2489).

 

Last modified:Wednesday, August 25, 2021