COVID-19 impact on City services

The City of London is committed to doing everything possible to slow the spread of COVID-19 and ensure the delivery of vital City services. The health and safety of all Londoners is our top priority during these unprecedented times.

Many City services will continue during the State of Emergency and Provincial Stay-at-Home Order, but changes will be made to reduce the need for people to leave their homes to access these services. To comply with these new orders, in-person services will be offered only where they are legislatively required or in extenuating circumstances only. Appointments will continue to be offered virtually or over the phone.

The following changes will be in place effective Thursday, January 14 and will remain in place until February 11. City Hall and City facilities will remain closed to the public.

The following provides an overview of the programs and services that are impacted by this.

Animal services

Animal services will be available either virtually or by appointment adoptions. Stray animal drop off will be by appointment only, and only emergency field services will be available.

For additional information, email info@accpets.ca

Building permits

We have amended our submission process for all applications pertaining to planning, development, building and licensing. Only digital applications will be accepted for all services.

To apply for a permit, please do not attend City Hall, but instead refer to our building permits page.

Apply for Permits

Inspections for building, plumbing, fire protection, sign and pool fences may be affected by amendments to regulations under the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020.  Permitted inspections can be arranged by calling 519-661-2489 x 5287, emailing epermits@london.ca or through the Development and Business Portal (E-Portal).  

Business licensing

The office will be closed, however inquiries will be managed virtually and online by emailing Licensing@london.ca .

By-law enforcement

Report the following unsafe occurrences by phone or email.

Child care services
Child care fee subsidy

Citi Plaza will be closed to the public as of noon on December 24. Please contact Children Services by email at childcare@london.ca or by calling 519 661-4834.

Families are encouraged to connect with their own child care centre on service delivery.

Emergency child care

Due to the restrictions in place, to support the parents of school-aged children who may not be able to support their child’s care at home, the Ministry of Education will be implementing a targeted emergency child care program for school-aged children who are enrolled for ‘in-person’ schooling ONLY, at no cost to eligible parents, for the following weeks: January 4-8, January 11-15, January 18-22, 2021.

Eligibility:

Those eligible for emergency child care (ECC) include health care and other frontline workers whose children are enrolled in school. Please see Appendix B: List of eligible works (child care only) provided by the Province for the full list. Note that this list is based on the eligibility list issued March 23, 2020 with targeted additions. This list also provides municipalities and First Nations with the ability to designate a person as essential as per the unique needs of their community.

On January 9, 2021 the Province of Ontario announced they will be expanding eligibility for the targeted emergency child care program to more frontline workers. View the new additions to the list of those eligible for emergency child care for new frontline workers now eligible.

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 For clarity, there may be some children who despite being school-aged (i.e., Junior/Senior Kindergarten) are not registered in school and are currently enrolled in licensed child care. Thus, Junior/Senior Kindergarten-aged children who are not registered in school but are instead registered in licensed centres as of December 21, 2020, may continue to attend the centres throughout the duration of these time-limited public health actions, including the week when elementary schools have moved to a virtual learning model.

Health and safety measures Strict health and safety measures required by the Ministry of Education, in consultation with the Ministry of Labour Training and Skills Development, the Ministry of Health and Ontario's Chief Medical Officer of Health, include but are not limited to the following practices:

• Daily screening of everyone before entering the premises and keeping attendance records for contact tracing;

• Practicing the proper use of masks and eye protection, proper hand hygiene and physical distancing; and

• Enhanced cleaning and disinfecting of toys, equipment and the premises.

Registration Please contact the providers listed below to register for emergency child care as well as their eligibility requirements and availability.

Approved child care centres London

  1. Chelsea Green Children’s Centre
  1. Kids & Company London
  1. London Bridge – Huron Heights

4. Simply Kids – London

5. YMCA – Princess Elizabeth

6. YMCA - East Carling

7. YMCA – Northbrae

8. stemPlay Learning

9. London Bridge – Rowntree Park ECLC

10. London Bridge – Adelaide ECLC

Middlesex

  1. Belvoir Co-operative Nursery School

2. Simply Kids – Strathroy

3. Kids Ko. Childcare Centre

4. YMCA – Wilberforce

5. Sonshine Daycare

6. YMCA - Mary Wright

 

Council and Committee meetings

City Hall will be temporarily closed to the public for in-person attendance at Standing Committees and Council meetings. Live streaming of these meetings will continue to be available via the City of London’s website or YouTube.

Dearness Home

For the protection of residents, the Dearness Home team have put into place some guidelines around indoor and outdoor visits.  If you have any concerns, please reach out to the team or visit the Covid-19 section of the Dearness Home page.

Development services

We have amended our submission process for all applications pertaining to planning, development, building and licensing. Only digital applications will be accepted for all services.

To apply, please do not attend City Hall, but instead refer to our planning and development applications page.

Emergency forestry

Emergency forestry services continue.

We encourage Londoners to report any issues with forestry on the Service London portal.

Report an issue with a tree

EnviroDepots

EnviroDepots remain open, but only for necessary trips. We ask that you please store materials such as extra bagged garbage and yard waste as long as possible, and use regularly scheduled collection at home before coming to the EnviroDepots.

In an effort to reduce the spread of COVID-19, cash will not be accepted until further notice. Credit and debit continue to be accepted.

Fire services

If you are experiencing an emergency, call 9-1-1. Fire services will be responding to all emergency calls.

If your call is not an emergency, please call 519-661-5615.

All fire stations, including Memorial Headquarters (400 Horton Street) are closed to the public until further notice.

Garbage collection

Garbage collection continues as scheduled.

We’ve developed some waste disposal guidelines to do our part in slowing the spread of COVID-19:

  • Bag all used tissues and napkins, and please place in the garbage. Do not place waste loosely in garbage containers.
  • Used gloves and masks are garbage and do not belong left on the ground. Please remember to place your used gloves and masks in a bag and then into the garbage container.
  • If you or someone in your household is feeling unwell, please place items that have been in contact with your mouth, nose or eyes into a bag and then into the garbage. This includes items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.
  • Please respect physical distancing with Sanitation and Recycling Operators and do not approach the vehicle.

Report a gARBAGE ISSUE 

Holiday pickup days are published in the Waste Reduction & Conservation Calendar The calendar includes 3-container limit exemption days and Christmas tree collection service. Report a collection problem to es@london.ca

Homeless prevention

Front counter service will not be available at Citi Plaza.

If you are experiencing homelessness and need to connect with the Homeless Prevention’s Coordinated Access team during regular business hours, please call 519-661-HOME(4663) or toll free 1-833-932-2297 x 4. You can also send an email to homelessprevention@london.ca. Our offices will be open to answer your calls on December 29 and 30 from 8:30 a.m. to 4:30 p.m. and on  December 31 from 8:30 a.m. to noon. 

After business hours, please contact London Cares Street and Mobile Outreach phone service 519-667-CARE (2273).  Available 24/7.     

Household special waste

The waste disposal drop-off area and Household Special Waste Depot located inside the W12A landfill is open.

Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the depot.

Report report garbage issue

Housing services

Housing Access Centre (HAC) services will continue to be provided over the phone by calling 519-661-0861 or email hac@london.ca

Landfill

The City’s W12A landfill is open for public access.

Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the Landfill.

Report a garbage issue

London Middlesex Community Housing

Supports for London Middlesex Housing Corporation tenants will continue. If you require support, please call 519-434-2765

Marriages

Marriage licenses are available by appointment only. For additional information, contact the City Clerk’s Office at 519-661-4530.

Civil Marriage Ceremonies are not being offered at this time.

Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)

MFIPPA request are available by appointment only.

Parking enforcement

The Parking Office is closed.

Payments can be made online.  For parking inquiries including parking lot payments and screening requests, please email ParkingEnforcement@london.ca.

online payments

Parks and playgrounds

Park playgrounds are open. 

Park amenities including skate parks, basketball courts, disk golf, off-leash dog parks and some park washrooms are open.

Property tax

City Council voted to defer the due date for final 2020 property tax installments by 60 days.

For property owners paying property taxes through installments, the revised remaining payment due dates for 2020 are now the end of August, end of October, and December 15.

For property owners on preauthorized payments, the final billings for the 2020 taxation year are being spread over five payments with the new due dates being the end of August, end of September, end of October, end of November and December 15.

Payments received on or before these revised due dates will not be subject to interest or penalties.

The property tax deferral is in addition to previously announced financial measures including the waiving of interest and penalties for 60 days for unpaid Interim 2020 Property Tax Installments that were due on March 31, 2020, waiving of interest and penalties for 60 days for unpaid water and wastewater billings and deferring on an interest-free basis for a minimum period of 60 days all Community Improvement Plan loan repayments.

For questions about property taxes, please contact the Tax Office at 519-661-4540 or taxoffice@london.ca.

Payment Options:

  • The City of London's Pre-Authorized Payment Plan
  • On-line via your bank's on-line banking website
  • At most financial institutions upon payment of their fee (if applicable). Payments at financial institutions must be date stamped by the teller on or before the due date to avoid penalty.
  • By cheque, payable to the City of London mailed in the envelope provided (Property Tax Section, P.O. Box 5256, London ON  N6A 5M6).  Do not mail cash. Payments provided by mail must be postmarked on or before the due date to avoid penalty.
  • In the night letter depository located on the wall at the southwest corner of City Hall
  • By credit card using a third-party service provider
  • The City of London does not offer the option of paying property taxes using a credit card. However, you may be able to use a third-party service provider that offers additional payment methods, including credit cards. The provider that offers the credit card method at this time is listed below for your convenience.  Third-party providers charge a fee for their service.
Public Participation Meetings

Residents wishing to speak at a Public Participation Meeting (PPM) will need to register in advance by calling 519-661-2489 ext. 7100 or by emailing PPMClerks@london.ca. Requests to speak must be received before 4:30 p.m. on the day before the meeting. Written submissions are also accepted by email, directed to the committee or Members of Council prior to the meeting.

Recreation programs, facilities and memberships

All community centres are closed for indoor drop-in and indoor registered programs beginning December 26. This includes day camps. Participants will be contacted by phone or email if their program has been affected and will receive full refunds for any fee-based programs.

Registration and start dates for indoor recreation programs that were scheduled to start in January will be suspended. When the Province has ended the shutdown, staff will contact participants who have registered for programs with information about a revised start date for Winter programs.

Arenas and skating

All programs in arenas will be cancelled, including recreational skates, hockey rentals, and any private rentals. 

Victoria Park, Covent Garden Market and Storybook Gardens outdoor skating are closed.

Following further review of Provincial State of Emergency regulations and the Stay-at-Home Order, the City of London is pausing the Neighbourhood-Managed Ice Rinks Program until further notice. Volunteer and neighbourhood groups who have submitted an application for a neighbourhood ice rink will receive direct notification about this change and will not be able to proceed with building their ice rink at this time. 

Aquatics

All programs will be cancelled including recreational swims, aquafit classes, fit lanes, Learn to Swim and leadership courses. Swim passes will be placed on hold.

Parks and recreation customer service

Services and inquiries are available by calling 519-661-5575 from Monday to Friday, 8:30 a.m. to 4:30 p.m. or by emailing recreation@london.ca

Self-service options are always available online 24/7 through Play Your Way Online

In person services are available at Citi Plaza only on Fridays between 11 a.m. - 2 p.m.

play your way online

 

Recycling

Recycling collection continues as scheduled.

If you or someone in your household is feeling unwell, please place items that have contact with your mouth, nose or eyes into a bag and then into the garbage  – even items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.

Please respect physical distancing with sanitation and recycling operators and do not approach the vehicle.

Report garbage or recycling issue

Roads and streets

Emergency repairs and ongoing required operations continue. This includes:

  • Traffic signal repair & operations
  • Street sign repair
  • Street light repair
  • Barricade crews
  • Pot hole repair on a case by case basis
  • Emergency forestry operations
  • Emergency bridge engineering

Londoners can report any emergencies by calling 519-661-CITY (2489).

Social services (Ontario Works)

In-person and drop-in services will not be provided at any location. People are encouraged to call 519-661-4520 (toll free at 1-833-932-2297) or email socialservices@london.ca.

Cheque pick up in December will be December 29 and 30 between 9:00 a.m. and 12:00 p.m. and 1:00 p.m. and 4:00 p.m. Effective January, cheque pick up and encashment stamps will be available at Citi Plaza on the last two business days of the month, between 9:00 a.m. and 12:00 p.m. and again between 1:00 p.m. and 4:00 p.m., as well as every Friday between 11:00 a.m. and 2:00 p.m., or on an emergency basis and by appointment only.

Wherever possible, clients are encouraged to email a copy of their documents or drop them off at one of the drop box locations.

Water operations, wastewater treatment, and sewers

Emergency repairs and ongoing required operations will continue. This includes operations around water quality, spills, floods, and storm response.

The City of London's Water By-law W-8 has been revised. There are no outdoor (odd/even) summer water use restrictions in effect.

Please remember, toilets are not garbage cans. Don’t flush wipes, food, toys, or medicine down the drain. This can cause backed up pipes and flooded basements.

Londoners can report any emergencies by calling 519-661-CITY (2489).

 

Last modified:Friday, January 15, 2021