COVID-19 impact on City services

The City of London is committed to doing everything possible to slow the spread of COVID-19 and ensure the delivery of vital City services. The health and safety of all Londoners is our top priority during these unprecedented times.

Many services and programs have resumed in an altered format and some facilities have re-opened within COVID-19 provincial regulations and public health guidelines.

Please visit the drop downs below to review the impacts to all City services.

Animal services

The London Animal Care Centre, 121 Pine Valley Blvd, is now open and most services have been resumed. 

Before visiting the shelter, please visit www.accpets.ca or call 519-685-1330 for additional information on services available at this time and new COVID-19 measures in place.

The Catty Shack adoption centre located at 756 Windermere Ave. remains closed to the public until further notice.

Building permits

We have temporarily amended our submission process for all applications pertaining to planning, development, building and licensing. Only digital applications will be accepted for all services. 

The main floor lobby of City Hall is open Monday through Friday from 8:30 a.m. to 4:30 p.m. if you wish to attend in person for building/sign/pool fence permit inquiries only.  To apply for a permit, please do not attend City Hall, but instead refer to our permits page.

Apply for Permits

By-law enforcement

Report the following unsafe occurrences by phone or email.

Child care fee subsidy

Children’s Services – Citi Plaza

  • Pick-up and drop-off of child care fee subsidy applications, supplemental forms and supporting documents.
  • In-person inquires about the status of applicant files.
  • In-person inquiries about child care fee subsidy.

Processing of information is available by email at childcare@london.ca or by calling 519-661-4834.

Please visit our Child Care Fee Subsidy page for more information.

Families are encouraged to connect with their own child care centre on service delivery.

Dearness Home

For the protection of residents, the Dearness Home team have put into place some guidelines around indoor and outdoor visits.  If you have any concerns, please reach out to the team or visit the Covid-19 section of the Dearness Home page.

Development services

We have temporarily amended our submission process for all applications pertaining to planning, development, building and licensing. Only digital applications will be accepted for all services. 

The main floor lobby of City Hall is open Monday through Friday from 8:30 a.m. to 4:30 p.m. if you wish to attend in person for development application inquiries only

To apply, please do not attend City Hall, but instead refer to our planning and development applications page.

Emergency forestry

Emergency forestry services continue.

We encourage Londoners to report any issues with forestry on the Service London portal.

Report an issue with a tree

EnviroDepots

EnviroDepots remain open, but only for necessary trips. We ask that you please store materials such as extra bagged garbage and yard waste as long as possible, and use regularly scheduled collection at home before coming to the EnviroDepots.

In an effort to reduce the spread of COVID-19, cash will not be accepted until further notice. Credit and debit continue to be accepted.

Fire services

If you are experiencing an emergency, call 9-1-1. Fire services will be responding to all emergency calls.

If your call is not an emergency, please call 519-661-5615.

As of August 10, 2020, the London Fire Department is open to the public at Memorial Headquarters ONLY (400 Horton St E), Monday to Friday 8:30 a.m. - 4:30 p.m.

  • Visitors can enter through the main door located on the southeast side of the building and then check in with the staff member at the front watch office desk
  • Visitors will be directed to answer some self-screening questions and must wear a mask per the City of London’s by-law

Services now available:

  • File searches
  • General walk-in inquiries
  • Fire inspections

Services not yet available (until further notice):

  • Tours
  • Station visits
  • In-person public education events
  • London Food Bank drop-off locations

Safety measures in place include:

  • Screening upon entry. If you feel unwell, please stay home
  • Masks to be worn indoors
  • Sanitizer available in all spaces
  • 6-foot physical distancing being enforced
  • Plexi-glass barriers have been installed in customer service areas
Garbage collection

Garbage collection continues as scheduled.

We’ve developed some waste disposal guidelines to do our part in slowing the spread of COVID-19:

  • Bag all used tissues and napkins, and please place in the garbage. Do not place waste loosely in garbage containers.
  • Used gloves and masks are garbage and do not belong left on the ground. Please remember to place your used gloves and masks in a bag and then into the garbage container.
  • If you or someone in your household is feeling unwell, please place items that have been in contact with your mouth, nose or eyes into a bag and then into the garbage. This includes items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.
  • Please respect physical distancing with Sanitation and Recycling Operators and do not approach the vehicle.

Report a gARBAGE ISSUE 

Homeless prevention

Homeless prevention supports will be provided through the Housing Access Centre over the phone by calling 519-661-0861 or email hac@london.ca

Front counter service available at Citi Plaza. 

Household special waste

The waste disposal drop-off area and Household Special Waste Depot located inside the W12A landfill is open.

Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the depot.

Report report garbage issue

Housing services

Housing Access Centre (HAC) services will continue to be provided over the phone by calling 519-661-0861 or email hac@london.ca

Landfill

The City’s W12A landfill is open for public access.

Residents are asked to only visit if necessary, and to continue to maintain physical distancing at the Landfill.

Report a garbage issue

London Middlesex Community Housing

Supports for London Middlesex Housing Corporation tenants will continue. If you require support, please call 519-434-2765

Parking enforcement

The following parking services and enforcement are in effect:

We are not administering parking pass services at this time, however, if you are a current monthly pass holder, and would like to update your contact information so that we can contact you when we re-open to the public, please email bmhansen@london.ca.

Parks and playgrounds

Park playgrounds are open. 

Park amenities including outdoor sports fields and baseball diamonds, skate parks, basketball courts, disk golf, tennis and pickleball courts, golf courses, off-leash dog parks and some park washrooms are open.

Property tax

City Council voted to defer the due date for final 2020 property tax installments by 60 days.

For property owners paying property taxes through installments, the revised remaining payment due dates for 2020 are now the end of August, end of October, and December 15.

For property owners on preauthorized payments, the final billings for the 2020 taxation year are being spread over five payments with the new due dates being the end of August, end of September, end of October, end of November and December 15.

Payments received on or before these revised due dates will not be subject to interest or penalties.

The property tax deferral is in addition to previously announced financial measures including the waiving of interest and penalties for 60 days for unpaid Interim 2020 Property Tax Installments that were due on March 31, 2020, waiving of interest and penalties for 60 days for unpaid water and wastewater billings and deferring on an interest-free basis for a minimum period of 60 days all Community Improvement Plan loan repayments.

For questions about property taxes, please contact the Tax Office at 519-661-4540 or taxoffice@london.ca.

Payment Options:

  • The City of London's Pre-Authorized Payment Plan
  • On-line via your bank's on-line banking website
  • At most financial institutions upon payment of their fee (if applicable). Payments at financial institutions must be date stamped by the teller on or before the due date to avoid penalty.
  • By cheque, payable to the City of London mailed in the envelope provided (Property Tax Section, P.O. Box 5256, London ON  N6A 5M6).  Do not mail cash. Payments provided by mail must be postmarked on or before the due date to avoid penalty.
  • In the night letter depository located on the wall at the southwest corner of City Hall
  • By credit card using a third-party service provider
  • The City of London does not offer the option of paying property taxes using a credit card. However, you may be able to use a third-party service provider that offers additional payment methods, including credit cards. The provider that offers the credit card method at this time is listed below for your convenience.  Third-party providers charge a fee for their service.
Recreation programs, facilities and memberships
  • The City of London is offering modified recreation and community programs in community centres and arenas beginning this Thursday, October 29, and Learn to Skate programs as of Saturday, October 31. Recreation and community programs have been modified, following a brief pause, to adhere to new health measures set out by the Middlesex-London Health Unit in a Section 22 Order last week. These measures include increased physical distancing and group size restrictions to stop the spread of COVID-19.
  • For special events, only walks and runs will be permitted, beginning September 19, for the remainder of 2020.  
  • Private indoor rentals at all recreation facilities will not be accepted for September or October.
Recycling

Recycling collection continues as scheduled.

If you or someone in your household is feeling unwell, please place items that have contact with your mouth, nose or eyes into a bag and then into the garbage  – even items that you normally place into your Blue Box such as plastic bottles, pop cans and milk or juice containers.

Please respect physical distancing with sanitation and recycling operators and do not approach the vehicle.

Report garbage or recycling issue

Roads and streets

Emergency repairs and ongoing required operations continue. This includes:

  • Traffic signal repair & operations
  • Street sign repair
  • Street light repair
  • Barricade crews
  • Pot hole repair on a case by case basis
  • Emergency forestry operations
  • Emergency bridge engineering

Londoners can report any emergencies by calling 519-661-CITY (2489).

Social services (Ontario Works)

While Londoners are encouraged to continue accessing services through phone, email and virtually whenever possible, the following front counter locations will be open to the public from Monday to Friday, 8:30 a.m. to 4:30 p.m.:

  • Citi Plaza – Ontario Works, Housing, Homeless Prevention, Children’s Services and Parks & Recreation
  • London East – Ontario Works
  • Northland Mall – Ontario Works
  • South London Community Centre – Ontario Works
  • Westmount Shopping Centre – Ontario Works

It is important to note that not all services previously offered will be available at this time in an effort to ensure the health and safety of both the community and City staff.

Applications are accepted online or by calling 519-661-4520 x 3

Services available in-person:

Ontario Works

  • Cheque pick-up at Citi Plaza
  • Cheque encashment stamps at all locations
  • Emergency services and drop-in supports at all locations

Signage with information on self-screening and enhanced public health precautions is posted at all entrances and service counters.

Ontario Works assistance or general information about programs and services can be accessed by calling 519-661-4520 or emailing socialservices@london.ca.

Water operations, wastewater treatment, and sewers

Emergency repairs and ongoing required operations will continue. This includes operations around water quality, spills, floods, and storm response.

The City of London's Water By-law W-8 has been revised. There are no outdoor (odd/even) summer water use restrictions in effect.

Please remember, toilets are not garbage cans. Don’t flush wipes, food, toys, or medicine down the drain. This can cause backed up pipes and flooded basements.

Londoners can report any emergencies by calling 519-661-CITY (2489).

Yard waste collection

Yard Waste collection continues as scheduled. Consult the Waste Reduction & Conservation Calendar to determine your Green Week schedule and how to prepare yard waste so it will be picked up.

Please respect physical distancing with vehicle operators and do not approach the vehicle.

Report a  yard waste collection issue 

 

Last modified:Monday, October 26, 2020