When website visitors encounter problems using our e-services and interactive
CityMap one of the following is usually the cause:
1) Pop-up blockers
Everyone agrees that advertising pop-up windows on some websites can be irritating.
However, they are also an important and essential technique for web developers'
software applications, for example, the City of London's e-services and
interactive CityMap . If you
have installed a "pop-up blocker" program you may be blocking yourself from access
to our e-services and interactive CityMap. Or, you may have a newer
browser such as Mozilla Firefox and Internet Explorer 6 on Windows XP SP2 that
have integrated pop-up blockers.
Pop-up blocker programs can also get installed by other programs, even though
you might not be aware one is running. For example, a pop-up blocker is installed
by the Google Toolbar and by the Norton Internet Security programs. The "Smileys"
emoticon toolbar installs a pop-up blocker.
- nothing happens when you click on a hyperlink on our E-Services page
in "Identify" mode in CityMap
How to fix it
The approach to use will depend on which pop up blocker program you are
running. Most pop-up blocker programs will flash a special icon or put a special
symbol on the taskbar when a web page attempts to open a pop-up window.
- Frequently you are permitted to hold down the CTRL key when you mouse click
a hyperlink which will open a pop-up window
- Firefox provides a checkbox under Tools / Options / Content
- Your program may permit you to enable pop-ups for specific domains -
you need to enable them for www.london.ca and webmap.london.ca
or load viruses onto your computer. The security features built into browsers normally
block these exploits, but if users do not keep up-to-date with browser versions
for all Internet sites in their browser.
and essential tool for web software developers, and it is used extensively for our
these features of www.london.ca.
- Nothing happens when you click on a hyperlink on our E-Services or Maps
- Spectrum Interactive shows "Error 404" message
How to fix it
3) Incompatible browsers
Our E-Services web applications and CityMap are tested with the following browser
- Microsoft Internet Explorer 6.0 or higher
- Mozilla Firefox version 2.0 or higher
Our web applications are designed to operate on any browser which is W3C
(World Wide Web Consortium) compliant.
As a result, these web applications will not function properly in older browsers
such as Netscape 4.7. If you are running an older browser version, we strongly encourage
you to upgrade to the latest version of your preferred browser. Similarly, you may
encounter problems if you are running another browser if it is not fully W3C compliant.
4) Other problems
Click here to send us a message reporting
your problem. Please include any details related to the problem you can think of
as well as the following information:
- The specific browser version you are running. To get the specific version,
click Help / About Internet Explorer, or Help / About Mozilla Firefox
- Your computer operating system (Windows XP, Vista, Linux, MacOS?)