Water Rates, Water Budgets, and Water Bylaws

Your water rates help pay for the operations, maintenance, engineering, and construction projects that bring clean and safe water to your tap whenever you need it. 

Water Rates

London's water rates are competitive with most other Ontario municipalities.  According to the 2010 BMA Municipal Study, London's water rates are just below the provincial average for residential customers; whereas London's Institutional, Commercial, and Industrial water customers are charged well below the provincial average and as much as 30% less. 

Rate Structure Review

City staff have brought forward a report to Council outlining proposed changes to the current water and sewer rate structure.  The last version of the report was tabled at ETC on July 19th, 2010 and was deferred to a later date.  Staff are currently targeting a 2012 / 2013 report back to Council. 

Water Bylaws

There are two water by laws, W-3 which outlines services provided by the City and the responsibilities of the water customer, and W-7 which outlines all the current charges for service. 

Water Budget

All the programs, projects, and performance measures that are paid for and operated by Water staff are outlined in the annual budget. 
 

Financial Model

Through the Safe Drinking Water Act, the Ontario government requires that all municipalities that operate a drinking water system develop a financial plan. 

Provincial Legislation

Ontario's Ministry of the Environment (MOE) has developed many different types of legislation to help govern the provision of safe drinking water.  The Safe Drinking Water Act, the Clean Water Act, the Water Opportunities Act are three that have had and will impact the way water utilities conduct themselves today and in the future.  The City of London's Water Services area takes pride in the way we maintain a safe drinking water supply and meet all the requirements set out by these provincial acts.