|In 2007, the Ontario Government adopted Accessibility Standards for Customer
Service. All public sector organizations in Ontario must comply with the
regulation by January 1, 2010. All private sector organizations in Ontario must
comply by January 1, 2012.
As a public sector organization, the City of London has undertaken several
measures to ensure that we are compliant with the regulation before January 1,
2010. One of the requirements in the regulation is that any person or
organization that provides goods or services to customers on behalf of the City
of London must receive training on providing accessible customer service.
What does this mean for you?
Businesses and individuals that the City of London has contracted to provide
goods or services to customers must ensure that their employees are trained on
providing accessible customer service. This includes teachers in the Spectrum
Program, construction workers, and more. In general, any person or organization
that does business with the City of London should receive training before
January 1, 2010.
There are many training resources available that can be used at no charge:
City of London?s Accessible Customer Service Training Video
Accessibility Directorate of Ontario?s Serve-Ability Training Video
Accessibility Directorate of Ontario?s Talk To Me Video
Other Resources from the Accessibility Directorate of Ontario
There are also many private organizations that can be contracted to provide
accessible customer service training to employees.
Frequently asked questions
What is the status of the other new accessibility standards?
What will my business have to do to comply with the Accessibility Standards for
What has the City of London done to comply with the Accessibility Standards for
Who can I contact
Government of Ontario
For questions about the AODA or accessibility
standards, please contact:
Accessibility for Ontarians with Disabilities
Act (AODA) Contact Centre
TTY Toll-free: 1-800-268-7095
City of London
For questions about accessibility at the City
of London, please e-mail
or call 519-661-2500 ext 5879.